The app has worked pretty well for me (iPhone 6 user, always using up-to-date iOS and recent app updates), besides a crash here or there. Nothing out of the ordinary. What could improve my experience is the in-park wifi. Although, I'm thankful that free in-park wifi exists, it is extremely sluggish likely due to the large quantities of users utilizing it at the same time. If Disney puts in more hotspots to boost the signal, that would make me a very happy girl.
Make sure you have the most up-to-date operating system on your phone, also make sure your app is the most recent version. I'm not an expert on all things smartphone but I know at least with Apple iPhone, if you have, let's say an iPhone 5 or older, these apps won't work very well on your phone as you won't be able to receive the most updated versions of the operating system and the corresponding apps that are optimized to work better with the newer operating systems. This is obvious tech stuff, but if you keep up with the updates, you should have less problems with the app.