Originally posted by Woody13
Ok, I am ready to get some flame for speaking the truth. Concierge service is designed for people without a clue. "Turn down the bed and put a mint on my pillow please", type people. The idea is that the "concierge" is supposed to guide you from start to finish and make your vacation a great experience. Nothing wrong at all with that type of service. My concern is that many travel agents and resorts offer "concierge service" and they don't have a clue either! It all boils down to special services that don't really make a big difference because an average visitor can provide those same services for themselves without the MAJOR extra cost. Most travel agents are just way out of date concerning current travel information and resort accommodations. It's best to do it yourself! Some folks get really impressed because they get "free" sodas, water, snacks and other stuff. I have actually seen some posts on this board in which folks stated they saved money because of the free treats. In short, concierge service normally amounts to a lumpy bed. Travel agents love it!
Nah... don´t worry, everyone is entitled to their opinion, and that´s your experience with the service.
I was Concierge Supervisor for a Grand Tourism Hotel and I loved that area and that job.
As I read in this website, many of the ones who post, go to WDW with their PS and all arrangements made in advance. So out of those arrangements, I see little things needed to be taken care of once there.
The savings they talk about in food and drinks taken from the lounge, are probably for real. As I remember my time in charge of that area, some people preferred to pay a little more in the room and have literally a "dinner" with the "hoeur d´evres" (sp?) in the lounge than going to the restaurant and have a real dinner for an extra price. It does happen, so *shrugs*.
The light breakfast in that area is also a nice "plus" for me, because I usually have a light breakfast anyways, and it´s a lot faster than going to the hotel restaurant so it also saves you a lot of time.
In my experience, that area works very good for business people as I stated before. The personalized service is a plus, and while I worked there, that area was always busy with meetings and lots of phone calls transferred, so the concierge girls there played the role of secretaries while the bosses were travelling. I myself became very familiar with the businessmen and their families, so much that I kept getting presents for my bday, Christmas and special ocassions. The concierge position is in my opinion, a very rewarding one, and I´m not speaking of money or gifts, but as a personal feeling of doing the right thing and helping someone with their trip when most of the times they don´t have the time (and willing) to do those things themselves.
