ROTR boarding question

[Ayla]

Ordinarily I would say do your research but in your defense, WDW doesn't make it easy. I had to dig to finally get to info about the 7am and 1pm boarding groups:

To find it I had to:

1. Go to the website and search for Rise of the Resistance
2. Click on "Virtual Queue"
3. Click on "Learn more about the virtual queue for Star Wars: Rise of the Resistance"

Finally! Info on 7am and 1pm boarding groups.

This info should be directly on WDW Rise of the Resistance page. WDW really should make this info more readily available to guests.

Google is much easier.

 

[CaptainAmerica]

Well I'm glad I was notified of this pretty significant change. SW day already ruined before it's even started.

Well with that attitude...

 

[CaptainAmerica]

This info should be directly on WDW Rise of the Resistance page.

It literally is.

 

[CaptainAmerica]

Thanks, but the plans are already ruined. Have to leave the park at 3:00pm. That would mean I'd need a boarding by 2:00pm or earlier, and that's highly unlikely now.

WDW guest satisfaction ratings have to be at an all-time low. The parking lots are practically EMPTY this week and yet it's STILL 60+ minute waits for many things and STILL nearly impossible to get ROTR boarding times. Combine that with hour long phone hold times, no one responding to the chat, and the whole experience is just miserable now. I know it's not all their fault, but my god the enjoyment of the parks is just completely overshadowed by the anxiety, frustration, and disappointment that they make you go through now. The fun is just zapped out.

 

[Chi84]

But than again if you center the trip around this ride.. and never once checked the way to get on it in over a year. Especially with how they make changes to things everyday. Again I am sorry but I don't see this as being Disney's fault. Yes it sucks we can't just get on rides we want I am 100% with you with that.. but saddly just not how it is. And soon it will be much harder to get on the ride with prolly half the free bg being eaten by IA$

That's true. New attractions have always had ridiculously long waits, so we usually just skipped them. FP+ let us get on rides like FOP and SDD without a wait, but Rise wasn't included in that so we tried to get a boarding group with no success. I would rather have paid for a slot instead of just missing the ride, so that's our strategy on the next trip.

 

[NYwdwfan]

Ordinarily I would say do your research but in your defense, WDW doesn't make it easy. I had to dig to finally get to info about the 7am and 1pm boarding groups:

To find it I had to:

1. Go to the website and search for Rise of the Resistance
2. Click on "Virtual Queue"
3. Click on "Learn more about the virtual queue for Star Wars: Rise of the Resistance"

Finally! Info on 7am and 1pm boarding groups.

This info should be directly on WDW Rise of the Resistance page. WDW really should make this info more readily available to guests.

It’s actually on the home page in the MDE app:

 

[JohnD]

It literally is.

View attachment 587159

You missed my point. I already illustrated that you have to drill down several times, including from that link. The 7am/1pm info is NOT on that page.

 

[Chi84]

You missed my point. I already illustrated that you have to drill down several times, including from that link. The 7am/1pm info is NOT on that page.

In fairness, not everything can be on the first page. Seems enough to let you know and have you follow a link for more information.

 

[Queen of the WDW Scene]

The first window open at 7am.
These are usually gone within seconds.
You don't have to be in the park for that one obviously since it opens at 7am and the park is not open yet.
The 1pm window is much easier to obtain a boarding group and you must be in the park.

 

[nickys]

You missed my point. I already illustrated that you have to drill down several times, including from that link. The 7am/1pm info is NOT on that page.

But it is on the home page of the app, which you have to use to book a BG.

 

[nickys]

The first window open at 7am.
These are usually gone within seconds.
You don't have to be in the park for that one obviously since it opens at 7am and the park is not open yet.
The 1pm window is much easier to obtain a boarding group and you must be in the park.

For the 1pm window you must have already tapped into the park. You don’t need to still be there.

 

[JIMINYCR]

As pointed out on this site and many others... A Disney trip is no longer something that can or should be done without prior information gathering and pre planning. This isnt a local park that you can breeze through. Its a shame so many new trip goers book trips and no one informs them about vital info which can make or break an expensive trip. If they are spending that much money they should know that it involves more than paying and walking through the turnstiles.
Disney and all TA's should be more actively addressing what guests should know. But if the OP knew to come onsite to complain about the failure to plan, they should have known that pre planning should have taken place if this was a vital part of their trip. Its been addresses enough times since Disney opened the attraction... how could it have been missed??

 

[CaptainAmerica]

A Disney trip is no longer something that can or should be done without prior information gathering and pre planning.

Was it ever? I vividly remember my whole family reading The Unofficial Guide to Walt Disney World cover-to-cover in advance of our first trip in 1997. We had notebooks and binders and clipboards of planning material.

And it's not just Disney World. Like... who takes a trip to the Grand Canyon or Waikiki or Nashville without doing research first?

 

[Club Cooloholic]

Was it ever? I vividly remember my whole family reading The Unofficial Guide to Walt Disney World cover-to-cover in advance of our first trip in 1997. We had notebooks and binders and clipboards of planning material.

And it's not just Disney World. Like... who takes a trip to the Grand Canyon or Waikiki or Nashville without doing research first?

Nope you didn't use to have to plan that much. I would say it started once the FP system came into play. I went with my parents several times, and my father was the sort to show up to a destination and THEN start looking for a hotel lol. Though I do believe with disney he actually got our rooms ahead of time.

 

[Chi84]

Was it ever? I vividly remember my whole family reading The Unofficial Guide to Walt Disney World cover-to-cover in advance of our first trip in 1997. We had notebooks and binders and clipboards of planning material.

And it's not just Disney World. Like... who takes a trip to the Grand Canyon or Waikiki or Nashville without doing research first?

I read that guide in the mid 1980's. WDW always involved a good amount of planning if you wanted to get the most out of your vacation. I do agree that the level of planning has become greater over time, but so have the choices. We started visiting when there were only a few resorts, two parks, no water parks, etc.

 

[JIMINYCR]

Was it ever? I vividly remember my whole family reading The Unofficial Guide to Walt Disney World cover-to-cover in advance of our first trip in 1997. We had notebooks and binders and clipboards of planning material.

And it's not just Disney World. Like... who takes a trip to the Grand Canyon or Waikiki or Nashville without doing research first?

Things have become a lot more complicated and daunting for a newbie. We had a TA we booked through in 95 who was a Disney pro who had first hand knowledge. She gave us some advice but we also read up on the guide books. Still we never needed the extensive research required to have a trip that includes all the major components for everything. We could walk into most any restaurant and get seated, do every attraction and show, leave a park done and not need to come back a second day.

 

[SteveAZee]

Was it ever? I vividly remember my whole family reading The Unofficial Guide to Walt Disney World cover-to-cover in advance of our first trip in 1997. We had notebooks and binders and clipboards of planning material.

And it's not just Disney World. Like... who takes a trip to the Grand Canyon or Waikiki or Nashville without doing research first?

The '90s were great for 'showing up and having fun'. I certainly did read the guidebooks and also had numerous trips under my belt by then (though Disney/MGM was new to me) and it was great to just walk onto rides, stop in at restaurants, and the crowds were really manageable. At the time, MGM was a favorite because it was shiny and new, lots of street performers, fun dining experiences like 50's Prime Time, and something vaguely resembling a working studio.

 

[Bpmorley]

App says 7am boarding queue distribution is all gone. How can it be gone if the park doesn't open till 9am? I thought guests can't reserve times until after they're in the park.

3 weeks ago I go a 360 minute queue time at 7am. My wife was trying at the same time. they were out before 7:00:30