Room-Only Reservations/Pay By Phone

[mightynine]

I know that the balance of a room-only reservation is usually applied at check-in to the card used for the deposit, but is there any reason why if you want to pay that balance in advance you have to call to customer service, rather than making a payment online?

I'm curious after having to hold for 90+ minutes to speak to someone today why that isn't an option.

 

[nickys]

I know that the balance of a room-only reservation is usually applied at check-in to the card used for the deposit, but is there any reason why if you want to pay that balance in advance you have to call to customer service, rather than making a payment online?

I'm curious after having to hold for 90+ minutes to speak to someone today why that isn't an option.

Because Disney haven’t deemed it important enough. For reasons known only to themselves.

I’m sure a lot of people would like to know too.