Requests not granted

[TimonRulz]

I just wanted to know if anyone made any request at WDW and they weren't granted. I had a small and dumb on, but the lady I talked to was very cold. It was really disheartening. Anyway, long story short, I have been to WDW every year for the last 4 years and this December makes 5. Dropped plenty of money, gladly, and this year we decided to try for the annual passes. Got them and booked our rooms and nicely asked for a pair of the YOAMD luggage tags because my fiancee will be going for her first time and they would be great for our scrap book afterwards because they would be a good memento from the YOAMD. Every year, I love those things. She said "Sure, I'll send you out a couple of those." I said great, very nice lady. We got them and they were some old ones so I contacted customer service and politely inquired about the YOAMD ones. She said very coldly that I never should have gotten those and they won't send me any. I asked if I could even pay for some and explained the situation thoroughly. I'll even be giving my fiancee her ring at Disney. She basically acted like she could care less. Anyway, I'm aware that the luggage tags come with packages and such, but I was just hurt that they could send a pair of those 50 cent luggage tags to us. And also that she seemed so uncaring. Anyway, I still love Disney, but that sure did ruin my day. Its a year of a million dreams, but I guess my small request doesn't fit in that plan.

Anyone else ever had any requests that were turned down? Thanks guys.

 

[AEfx]

The first Cast Member you spoke with may simply have known a Cast Member in the WDTC Documents department and was able to get left over tags from the previous year to send them to you as a special courtesy. Current year tags are accounted for and cannot be given out without documentation of an existing WDTC Vacation Package, so that is why you received last years tags.

That's exactly what I assumed happened when initially reading this thread. Someone tried to do this person a favor, send a little bit of magic, and that magic wasn't good enough, so they came here to complain. Sad.

AEfx

 

[WDWFigment]

It's nice that the original CM went out of their way to grant the request, but in the other poster's defense, he probably didn't know it would be any trouble (anything more than typing a couple extra keystrokes, most likely). Also, he wanted something specific for YOAMD, and didn't get it. The fact that he was willing to pay extra for it attests to the notion that he specifically wanted a certain item. I can understand both sides, let's not be so quick to judge him.

 

[WDWFigment]

Oh, and if anyone has some extra tags and wouldn't mind parting with them, I would LOVE to get some. We always book through a CM friend, so we never get the little perks actual vacation package bookers get. I will even paypal you funds to cover shipping, if you'd like. Just send me a PM. Thanks!!!

 

[Phonedave]

I'm sorry you got bad advice or didn't do enough research, but you made a request that was doomed to be "un-grantable."

Yep.

I put them in the same category as asking for free (or very cheap) room upgrades, or even asking if there are free upgrades to first class on a flight.

About a zero percent chance of it happening, but ... you never know.

On the other hand, I have had most "reasonable" requests granted at WDW. Like can you get us rooms close together, or rooms close to the pool, or a corner room if possible. Most of the time I get those, and when they cannot grant them I usualy get some options. For example, "we have a room available now, but its across the resort. If you want to wait, we have a close one that is supposed to be leaving today, I can hold that for you."

-dave

 

[DisneyPirate85]

WOW....its 2 taggs. Now I know you have to draw the line somewhere but 2 taggs, especially when Disney Vacations are little pricey. The original OP has a point, as do all who said he was wrong to get them, And it all worked out ok, with some very helpfull ppl here, But I digress again 2 TAGS!
I thought the thread was "ungranted request's" not take what you get and be happy about it. Just my 2 cents,:wave:

 

[Matpez]

You were given bad reservation advice, or if you booked yourself you didn't do your homework.

At CBR, a king-size bed room is a separate category that your must RESERVE and pay extra for (same for preferred location and for water view). Merely making a request for a king-size bed room at CBR is pretty meaningless ... only 62 of CBR's 2,112 rooms have a king-size bed. Naturally, all of those 62 are usually snapped up by actual reservations (for which people pay between $15-$26 extra per night), leaving almost no possibility that someone who merely requests a king-size bed room will ever get one.

I'm sorry you got bad advice or didn't do enough research, but you made a request that was doomed to be "un-grantable."

Well, we paid for a preferred room, back then the travel agent we dealt with (who was great) had specifically told them we desired a king room and it was our honeymoon... at no time was she or us told of "extra charges" beyond "preferred", and that that we had nothing to worry about...
until we were there to check in and apparently it was much to late then.

 

[Mystic]

Requests are just that...requests. They are never guaranteed.

 

[CleveRocks]

Well, we paid for a preferred room, back then the travel agent we dealt with (who was great) had specifically told them we desired a king room and it was our honeymoon... at no time was she or us told of "extra charges" beyond "preferred", and that that we had nothing to worry about...
until we were there to check in and apparently it was much to late then.

If you use a travel agent in the future to book WDW trips, use a different one than you used the last time. Either she didn't know enough about WDW, or she didn't communicate well with you, or she didn't understand/anticipate your wants and needs ... whichever, I wouldn't use that travel agent a second time. To me, the most important attribute of a good travel agent is excruciating attention to detail. Sadly, if your TA didn't know there were upcharges and specific reservations involved, then she should not have booked the trip at all.

Please allow me to explain how it works at CBR, in case it will help you (or someone else) in the future ....

Over and above a standard room, there are 3 possible upgrades that you can reserve and pay for.

PREFERRED LOCATION: a room in one of the 6 buildlings closest to Old Port Royale, the complex that has the food court, main pool, shops, etc. There is nothing about a preferred location room that makes it any better than any other room except its proximity to OPR.

WATER VIEW: a room with a view of Barefoot Bay (the lake) or your village's quiet pool. Each village has some water view rooms, as each village has some lake frontage and each village has its own quiet pool. There's no way to guarantee whether the view will be of the lake or of a pool that is typically anything but quiet.

KING-SIZE BED: self-explanatory.

Each of the above categories must be reserved and paid for in order to be guaranteed. If it is not paid for, then it will be put in simply as a request, and of course requests can't be guaranteed.

Each of the above categories carries a per-night upcharge, which ranges between $15-$26 extra per night, depending on the season.

[In your post you used the term "preferred room." That's not a term that CBR uses. It's ambiguous, and might lead you to believe that it's a special room with all sorts of special amenities. No such thing at CBR.]

Now here's the weird thing: Disney will not permit you to reserve and pay for more than one of these categories. It amazes me that Disney won't take more of our money, but the fact is that they won't. In other words, you can pay $15 extra per night for a water view room, OR you can pay $15 extra per night for a king-size bed in your room, BUT, you can't pay $30 extra per night for a water view room with a king-size bed. Strange but true ....

So in your case, if your travel agent thought she guaranteed you a king-size bed in a preferred location room, she was sadly mistaken, as you now know.

If you want both, Disney forces you to make a decision. Which do you want more??? Whichever upgrade you want more, reserve and pay for that one, and then request the other one.

Now, there ARE rooms that happen to have more than one of those upgrades. For example, since every village has some water view rooms, that means that some of the preferred location rooms are also water view rooms. Getting a room with more than one upgrade is simply a matter of luck.

If you go back to WDW, please do your own homework, and then even if you use a TA you'll be able to know exactly what you want. I do this no matter where I travel ... for me, doing the research before the trip is half the fun.

GOOD LUCK!

 

[LoriMistress]

To be honest...

If you know you weren't supposed to get them to begin with, and the first lady was nice enough to get you some (even though she knew you weren't supposed too), why in the world would you complain you got the wrong ones. You should be content with what you received.

And for all you know you could have gotten her in trouble when you called back to ask for them again, because she wasn't supposed to give them to you.

-SULLEY

You took the words out of my mouth.

 

[reptar77]

We have never had any request denied. Well except for dinning reservations and specific room requests at the boardwalk. I think Disney does a great job. If you consider how many people they see a day and how many request are made they do pretty awesome. :sohappy:

 

[bgraham34]

I wrote a letter to Disney earlier this year and I said that my dream was to have a lifetime pass and that never happened.

 

[Nemo14]

I wrote a letter to Disney earlier this year and I said that my dream was to have a lifetime pass and that never happened.

Maybe you should call and complain......

 

[bgraham34]

Maybe you should call and complain......

Yeah I was thinking about doing that. I can send a letter a day until they respond. Then everyday until they say yes.

 

[JDM]

I think the original poster's request was a small and reasonable one, especially under the circumstances of his upcoming engagement.

But, that does not mean they can grant it, if what others have said about access to the tags is true.

I think the real problem here (and probably the part that ruined his day) is the rude person he spoke to the second time. I have encountered mostly nice people when dealing with Disney, but a few others have been less than warm. In those situations, I have learned to simply thank them for their time, hang up and dial again. You'll get a different person and there's a good chance that one will be friendlier.
He/she may still not be able to grant your request and you should be prepared for that, but at the very least, being told "no" by a nice person--who might even explain the reason--will hopefully not ruin your day.

 

[Nemo14]

I think the original poster's request was a small and reasonable one, especially under the circumstances of his upcoming engagement.

But, that does not mean they can grant it, if what others have said about access to the tags is true.

I think the real problem here (and probably the part that ruined his day) is the rude person he spoke to the second time. I have encountered mostly nice people when dealing with Disney, but a few others have been less than warm. In those situations, I have learned to simply thank them for their time, hang up and dial again. You'll get a different person and there's a good chance that one will be friendlier.
He/she may still not be able to grant your request and you should be prepared for that, but at the very least, being told "no" by a nice person--who might even explain the reason--will hopefully not ruin your day.

Actually the point we've tried to make to the OP is that HE was the rude one here -

 

[JDM]

Actually the point we've tried to make to the OP is that HE was the rude one here -

Well, I know that was your point....but I'm sorry, I didn't see anything he wrote that indicated HIS rudeness. Simply making a request is not rude. Feeling bad about not getting that request is not, in itself, rude. In many cases it is unreasonable and selfish, but I don't think this ranks up there with that group.

It all depends on what was actually SAID, which neither of us knows. You're making one assumption. I'm making a different one.

 

[J_Krafty24]

Well, we paid for a preferred room, back then the travel agent we dealt with (who was great) had specifically told them we desired a king room and it was our honeymoon... at no time was she or us told of "extra charges" beyond "preferred", and that that we had nothing to worry about...
until we were there to check in and apparently it was much to late then.

I made the exact same request for the exact same reason directly to the WDW CM (didn't use a travel agent) and confirmed it three times when I called to make payments or changes to my reservations. It wasn't until day 47 on the countdown that I was calling to confirm I was all paid up that I got a CM that told me a King bed was a separate room category that had to be booked. By then it was too late to get one at POFQ and we would have had to switch hotels. Not an option as we had our hearts set on POFQ. I was extreamly PO'ed at the time at all of the CM's that gave me wrong information but in the end it worked out having the extra bed. It gave us the space to have our suit cases and other things layed out instead of jumbled up in a heap on the floor.

 

[mickey&me]

Well, I hate to say it, but you should have known that you don't get luggage tags w/o a MYW package--that's published on the Disney site. There are people who propose at Disney all year long, so, quite frankly, you're not unique in that. You shouldn't have expected to have extra requests granted just b/c you asked, and not everything in the world can be purchased with money. It looks like there are plenty of people here who are willing for you to have their unused tags, but this whole thing seems a bit cry-baby to me.

 

[GoofyDadKB]

My wife and I go to Disney once or twice every year and book under the airline employee discount. Which like an AP discount you can only book the room and then you can buy the tickets separately or use and AP, but you can not tickets as part of your room reservations i.e. no package. Every time we have done this we have received luggage tags about 30 days before our trip.

 

[JPVonDrake]

My wife and I go to Disney once or twice every year and book under the airline employee discount. Which like an AP discount you can only book the room and then you can buy the tickets separately or use and AP, but you can not tickets as part of your room reservations i.e. no package. Every time we have done this we have received luggage tags about 30 days before our trip.

Actually, the Airline Employee offer is a Walt Disney Travel Company Basic Package, not a room only reservation, hence the reason you must pay in full 45 days prior to arrival. This is why you get the Tags.