Yes, the credit card is swiped using the iPad. Nobody is asking a guest to read their credit card info aloud in the lobby.Every time we have checked in they’ve asked us for a CC to put against the account. They then run it through.
Not sure how that would happen with an iPad.
Disney didn’t become an international standard in customer service prioritizing the employees comfort.
Wait a minute. It appears that you have not checked in to a resort where they are using an iPad and assumed that you would need to read your credit card out loud to them. The credit card attachment to read credit cards is quite common. They even use it in the tiny barber shop where I get my hair cut. Are you assuming the rest of your complaints as well?Every time we have checked in they’ve asked us for a CC to put against the account. They then run it through.
Not sure how that would happen with an iPad.
I said they run the card at the desk.
See my reply to @castlecake2.0
If you know that being an international guest means desk check-in, why aren't you leading with "I'm from overseas, in the past, they had to take care of me at the desk. Or can you take care of me here?"
Read on, I replied with the actual conversation. And they insist on trying to help regardless. It’s just exhausting, not a huge deal. But it’s still wasting everyone’s time.
It should never be the guest’s responsibility to have a good customer service experience.
Forgive me if I am missing something here. But at no time in the conversation which you posted did you mention that you were an international traveler. Besides, the conversation which you posted could not have taken more than two or three minutes - not a very much time. If you don't like checking in with someone using an iPad, fine, simply say that you prefer to check in at the front desk.
We travel a lot and I can only think of 1 or 2 times we’ve experienced an employee with an iPad, and I don’t think those were check-in scenarios, more like checking in for the DCL bus, getting a dining reservation, etc. I live in Vegas and can’t think of a single hotel that doesn’t have a traditional check in area, we’ve stayed at a dozen different hotels around DL and they’ve all had traditional check-in areas, we’ve been all over Europe and everyone has traditional check-in areas, even staying at POFQ in WDW they have a traditional check-in area (on the rare occasions online check-in didn’t work), they use iPads but you’re still communicating over a traditional podium.
That wasn't the issue. But yeah, that would be bad if that's what happened.
That’s literally what just happened to me the other day. She was friendly enough but it was a really weird way to begin an otherwise perfect experience. Literally my only complaint.
Your complaint was that she was using an iPad or could not find your reservation?
The complaint is - the professionalism of the interaction. Had she had the same ipad on the podium but remained behind the podium, it would have been much more classy and professional in my opinion.
Which part of “we’ll need to go to the front desk” isn’t clear exactly? I knew we’d need to and said so.
I’ve experienced this at Guest Relations as well…. CM’s guard those windows and try not to let you get to them! Haha.
In person interactions are starting to feel more and more like the automated phone process, I hate having to answer 10 questions before they’ll agree I actually need to speak to the person I originally said I needed to speak to. II say I need to talk to the front desk just let me go talk to the front desk, if I don’t know who I need I’m more than happy to answer questions to narrow it down but if I specifically ask for someone just let me talk to them.
So your issue was that she was not standing behind a podium???? To each their own I suppose. I find that interacting with someone not standing behind a desk or podium to be more personal and more one-on-one. While having someone behind a desk/podium comes across as standoffish and certainly less personal. You call it classy and professional, I call it a bit snobbish and cold. But certainly a minor issue.
