Refunds or cancellations of Disney World Annual Passes

[Amused to Death]

Maybe Chapek will send out a dance video.

NYU Tisch Students Demand Tuition Back, Dean Responds With Dance Video

Students at the New York University Tisch School of the Arts want some of their tuition money back because they say virtual classes aren’t what they paid for — but instead of addressing the situation, the school’s dean sent them a video of herself dancing to REM’s “Losing My Religion.” Following...

www.nbcnewyork.com

 

[Josh Hendy]

D

Maybe Chapek will send out a dance video.

Waving $100 bills and lip syncing "U Can't Touch This"

 

[Hcalvert]

Maybe Chapek will send out a dance video.

NYU Tisch Students Demand Tuition Back, Dean Responds With Dance Video

Students at the New York University Tisch School of the Arts want some of their tuition money back because they say virtual classes aren’t what they paid for — but instead of addressing the situation, the school’s dean sent them a video of herself dancing to REM’s “Losing My Religion.” Following...

www.nbcnewyork.com

She needs some dance lessons---do they offer those at Tisch? I found my answer, they do! https://tisch.nyu.edu/dance

Sign her up and she should pay full price. I hope she gets a lot out of those virtual classes.

 

[monykalyn]

And they can also block out all high-seasons (Spring break, Christmas, etc...)

Well I am an out of state platinum pass holder with NO black out dates, so um yeah NO to that . In fact we bought our passes in January we talked about going back for New years again.

It will be a straight push back of days based on closure and perhaps an incentive for renewal.

If they open at less than full capacity there had better be a pretty darn good incentive for renewal!! I paid an obscene price for this pass (in full-no options for out of state AP) for the FULL experience of ALL the parks. I can't just pop in on spur of moment when a park is open or the parade is showing. So if I can't get full experience then good renewal terms would be next best thing. UO routinely offers those.

 

[Sirwalterraleigh]

Well I am an out of state platinum pass holder with NO black out dates, so um yeah NO to that . In fact we bought our passes in January we talked about going back for New years again.
If they open at less than full capacity there had better be a pretty darn good incentive for renewal!! I paid an obscene price for this pass (in full-no options for out of state AP) for the FULL experience of ALL the parks. I can't just pop in on spur of moment when a park is open or the parade is showing. So if I can't get full experience then good renewal terms would be next best thing. UO routinely offers those.

Didn’t you pay the same as I do/have? Minus a dvc discount ($1300+ dues offset that)?

I get your point...and I think they will have to do something...but If you want to say they’re “obscene” wasn’t the time for that before you bought them?

 

[HauntedMansionFLA]

I think that extending the pass by the number of days that the parks are closed is a bad solution, because not everyone can drop everything and go any time of year. For example, if someone purchased the pass in August with the intent to go then and again in March, it doesn't help that person to have the pass extended to October or even November. I think that some better solutions would be to either:

1. Give the AP holders a prorated refund for the amount of time that the parks were closed.
2. Give AP holders the option to use the extra days anytime during the 12 months that follow the expiration of the AP.
3. Don't extend the APs, but give the AP holders 4,5 or 6 day hopper tickets which can be used anytime during the 12 months that follow the expiration of the AP.
4. Allow AP holders access to the parks during the same period that the parks are closed in the following year (March 12--??? 2021).

Any chance of any of these options happening?

Nope lol

 

[HauntedMansionFLA]

The fact that Sea World and Universal have allowed payments to be paused and Disney has it says a lot about the leadership mentality. I could tell you DRC stories.

Yeah sure lol

 

[MAGICFLOP]

This will flip people but, you bought an AP for $600(example) for the year, Oh you don't have $600, don't worry says Disney, you can pay monthly ($50).... Thats the deal, you are not paying $50/mo membership to go to WDW. If Disney holds true, I bet they will throw people 3 months free, like they did after 911 and 2008 financial, but everyone will get their time. If you feel that $50 payment should be paused, then how about the sucker that paid in full? do they get $50 back for this month?
Why don't people on vacation for 2 weeks just get an AP and $75/mo pay the 1st payment now and just cancel when they get home? The monthly payments will continue, because it was authorized by the purchaser..the terms were agreed to.

 

[MisterPenguin]

Oh, look:

https:///2020/03/universal-orlando-suspends-payments-sp1/

Oh, look...

https:///2020/03/universal-orlando-...l&utm_source=facebook.com&utm_campaign=buffer

 

[Tom Morrow]

Oh, look...

uhhh

 

[Joesixtoe]

I think most people here would agree that allowing suspension of monthly payments until the parks reopen would be a solid token of goodwill by Disney. Especially as the potential for decreased visits exists, maintaining good relations with the local base is a great idea. And from a human compassion side, would fit alone with the "everyone helping out each other" mindset that we'd all like everyone to exhibit in this time of need. Disney as a massive corporation can afford it, even with their current financial state and its a reasonable request for them in light of the chaos going on in this country, especially as their peers do it.

That said, I do see from some posters the idea that Disney is "wrong" by not automatically deferring such payments, seemingly under the premise that they "can't use the pass now". This, I would argue, is simply incorrect on the basis of what everyone has mentioned - this is a monthly installment payment just like an auto loan. Disney is under zero obligation to not expect to have monthly payments continue as scheduled.

And, quite frankly though I'm sure some will call me out on this as being too cynical, I would think if you can't afford the monthly payments on an AP due to a loss of income for a month or two, then you probably shouldn't have been buying one in the first place. If you don't have the cash on hand to pay off a luxury good at any time without adversely affecting your fixed expenses then that's a luxury good that you can't afford.

Problem with people who bought APs is no one could forsee or planned for a pandemic to hit the entire world! Lol. You guys are cynical. A family of 4 buys a silver pass, would be around 200 bucks a month. In a time like this, that $200 can go a long ways. It's called giving people grace, and not being so judgmental.. cause your right people who buy APs should be able to afford them even in a time of need, problem is when rent, electric bill, water bill, car bill is due and then on top of that food.. eh I think I'll lay off the "well you signed the agreement" approach.. I'm happy my wife and I's APs ended in march cause if not, our 70 plus dollars a month would hurt a bit right now.

 

[Sirwalterraleigh]

Problem with people who bought APs is no one could forsee or planned for a pandemic to hit the entire world! Lol. You guys are cynical. A family of 4 buys a silver pass, would be around 200 bucks a month. In a time like this, that $200 can go a long ways. It's called giving people grace, and not being so judgmental.. cause your right people who buy APs should be able to afford them even in a time of need, problem is when rent, electric bill, water bill, car bill is due and then on top of that food.. eh I think I'll lay off the "well you signed the agreement" approach.. I'm happy my wife and I's APs ended in march cause if not, our 70 plus dollars a month would hurt a bit right now.

I tend to be far more “proletariat”...that can be easily verified....

But I don’t agree here.

So the the Disney Annual pass payment is the difference between solvency or not?

I don’t see it as really a product for that demographic. I get it...I always say it’s too expensive and they’re burning their bridges in the longterm by charging so much.

But If its a strain...I can’t see plopping $500-$1000 a person on a pass in GOOD times. It should be 100% discretionary, throw away cash up front. Not to mention the additional costs once you’re there.

If you use a no interest plan...fine. Never Use your money when you can use someone elses. But that doesn’t mean look for a pause. What if it was a regular old recession from bad policy? Which was a coming anyway.

Disney May do this...and its moot. But I can’t agree on this idea that a pass to a very expensive amusement park complex now can be seen as a “hardship”.

I’m not there on this.

 

[disney4life2008]

The only reason why I have a pass is because of the Florida resident monthly payment plan.

 

[techgeek]

Is Disney 'right' to continue collecting installments while the pass availability itself is paused? Yes.

Is the consumer 'right' to plead extraordinary unforseen financial circumstances and request some sort of good will from the company? Yes, but as a request, not an expectation. How the company handles that request speaks volumes about how much the company values the individual customer.

I don't think all installment plans should be automatically paused, anymore then I think all mortgages should be paused... But to use that as an example, I had a very satisfactory talk with my mortgage lender regarding my current financial situation, and they were extremely accommodating. It was also a dialogue that they themselves opened, with multiple emails and printed mailers stating "if you need help, we have options... call us!". Almost every other line of credit or business relationship I have has flooded my email box with similar statements. Disney? Crickets. The current situation calls for nuance at least, and Disney seems to be having significant issues communicating their service intentions both internally and externally in this crisis.

 

[BoarderPhreak]

This isn't about Disney earning good will. You agreed to purchase a ticket, good for 365 days. How you pay for it; either up front or monthly, is irrelevant. Disney is honoring their part of the agreement by extending the term for the number of days that you are unable to actually use said ticket. Nothing more, nothing less. Not sure how anyone would expect a refund, credit or alteration of terms.

 

[MisterPenguin]

uhhh

Did you not post the same link someone else did two hours earlier?

 

[Tom Morrow]

Did you not post the same link someone else did two hours earlier?

Uh... well, whenever something like that happens...

... a wizard did it.

 

[celluloid]

[quote, post: 9135184, member: 88081"]
This isn't about Disney earning good will. You agreed to purchase a ticket, good for 365 days. How you pay for it; either up front or monthly, is irrelevant. Disney is honoring their part of the agreement by extending the term for the number of days that you are unable to actually use said ticket. Nothing more, nothing less. Not sure how anyone would expect a refund, credit or alteration of terms.
[/QUOTE]

Whether you cannot comprehend it, respect it or let it frustrate you, it is happening. Many guests are unhappy without the option to have it pause then resume.

 

[Sirwalterraleigh]

Whether you cannot comprehend it, respect it or let it frustrate you, it is happening. Many guests are unhappy without the option to have it pause then resume.

I think you’re arguing a different idea.

Because people are “unhappy” about it...doesn’t mean they have a legitimate case.

I don’t side with Disney taking cash - like ever - but I totally do here. IF they do it. They have no obligation to pause or extend a payment schedule here. I’m shocked so many think that this crisis makes this particular concept “warranted”.

 

[celluloid]

I think you’re arguing a different idea.

Because people are “unhappy” about it...doesn’t mean they have a legitimate case.

I don’t side with Disney taking cash - like ever - but I totally do here. IF they do it. They have no obligation to pause or extend a payment schedule here. I’m shocked so many think that this crisis makes this particular concept “warranted”.

Maybe so. My point in a nutshell is:
I do not think they have an obligation to do it, but I think that is a pretty risky move to not do what your competition does to above and beyond take care of their guests. We can argue guests should have understood the terms and conditions are fair game all day long, and they certainly should. Buyer beware is the way of the world. Facts are facts, but sometimes unfortunately humans are spending on purely how they feel, not the reality of a situation.