I returned from WDW this past Thursday (2/26) and found my trip disappointing. Guests were among the most friendly in recent history, cast members were decent (no sniping) and even funny in some cases, but maintenance is poor. I counted 6 major maintenance items on Splash Mountain alone in one ride that detract from the show including the leapfrog fountains which haven't been operating since last year. Big Thunder no longer has the two road wheels, one set being removed for "safety issues" which I read as lowered maintenance costs after operating safely for 20+ years. Test Track's ABS proving ground used to have fake orange cones you would drive over out of control and they would pop back up for the next car - now they just lie flat on their backs so you have no idea you weren't supposed to go that way until you see the video. Massive paint chips, broken sidewalks, exposed electrical wiring, everything I expect from Six Flags, not Disney.
It's hard to engage people's imagination when they can see it isn't magic, but hard work that makes things happen. Reality sets in and makes a statement as to how guests are valued when that hard work is no longer seen as worth the effort.
It's hard to engage people's imagination when they can see it isn't magic, but hard work that makes things happen. Reality sets in and makes a statement as to how guests are valued when that hard work is no longer seen as worth the effort.