I totally understand that there are times that a phone/chat CM might have information that is confidential and can't be discussed. However, in this case, the renovations are public knowledge. There are pictures everywhere. I don't see any reason they need to flat out deny that there are room renovations going on. If anything, you'd think Disney would *want* them to say it and use it as a tool to upsell. "I need to make you aware that there are room renovations going on at the resort at this time and there may be loud construction noise during the day. Would you like to book a room at Port Orleans Riverside instead? You'd have a larger room, table service restaurant, blah, blah, blah...and you wouldn't need to worry about being inconvenienced by the construction currently going on at Pop Century." Hypothetical situation here, but as a guest, if I specifically asked about construction and was told that it was only exterior work and then I got there and was in a room near the construction that interfered with my plans to nap all afternoon (or have my infant/toddler nap), I'd be livid and I'd be having a conversation with Guest Services...which would probably end up with GS moving my room location (possibly moving me to a different resort depending on how "angry" I was) and throwing in some compensation for my trouble. Seems like it would be less trouble to be honest from the beginning. Which is why I'm sticking to my theory that the chat CM mentioned in the previous post was clueless.