I was at Epcot a couple of days ago (had a great day, by the way!). I really wanted to do Test Track with my friend who was only coming for a day, but Test Track went down (I wasn't too upset about that... It happens). The "replacement" FP+ was for Test Track when it reopened (which clearly wasn't going to happen given the weather forecast), or a number of attractions with no line at all. (Not Soarin').
I ended up going to Guest Relations (more for my friend's sake than mine, since I'd be back before too long anyway -and also (sacrilegiously) I don't care too much for Soarin' anyway, so it was no great loss!), and they agreed to add Soarin' as a replacement with no problems. (Worth noting that FP+ distribution for Soarin' had ended long ago).
I felt pretty badly about it afterwards... It doesn't seem fair that I basically got no utility out of the fastpass service and no Tier 1 replacement (and the CM at Guest Relations obviously agreed). But then, if everyone who was denied their Test Track fast pass was offered Soarin', they wouldn't be able to handle the lines. Ultimately, the problem is Disney's for having parks with a serious lack of E-Ticket attractions to soak up redemption FPs (I.e. both parks with tiering), but I was still left with a slightly uncomfortable feeling of a system that rewards those who complain, etc.
I just wondered what others' thoughts were on this. When the same happened to me (with Test Track) a couple of years ago, it was with the paper fastpass system - and I wouldn't have dreamed of going and complaining. I think I was motivated by the annoyance of being tied down to one Tier 1 attraction which was then taken away with no replacement. But I'm interested in others' thoughts!
I ended up going to Guest Relations (more for my friend's sake than mine, since I'd be back before too long anyway -and also (sacrilegiously) I don't care too much for Soarin' anyway, so it was no great loss!), and they agreed to add Soarin' as a replacement with no problems. (Worth noting that FP+ distribution for Soarin' had ended long ago).
I felt pretty badly about it afterwards... It doesn't seem fair that I basically got no utility out of the fastpass service and no Tier 1 replacement (and the CM at Guest Relations obviously agreed). But then, if everyone who was denied their Test Track fast pass was offered Soarin', they wouldn't be able to handle the lines. Ultimately, the problem is Disney's for having parks with a serious lack of E-Ticket attractions to soak up redemption FPs (I.e. both parks with tiering), but I was still left with a slightly uncomfortable feeling of a system that rewards those who complain, etc.
I just wondered what others' thoughts were on this. When the same happened to me (with Test Track) a couple of years ago, it was with the paper fastpass system - and I wouldn't have dreamed of going and complaining. I think I was motivated by the annoyance of being tied down to one Tier 1 attraction which was then taken away with no replacement. But I'm interested in others' thoughts!