Poor Response from Disney Hotel

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I have a friend who works in children activities (they are the ones who run the campfires) and I know they do have first aid kits on them AT ALL TIMES. After reading this I had to talk to my friend about the situation. She ran down the exact procedure they'd go through in a campfire burn accident and it's nothing like what unfolded in this situation. Also, if the burn is deemed bad enough to call RCEMT, they will call them whether you want them to come or not. Either this situation was handled terribly by the CM's or something is missing from the story.
 

CaptainessKylie

Active Member
I have a friend who works in children activities (they are the ones who run the campfires) and I know they do have first aid kits on them AT ALL TIMES. After reading this I had to talk to my friend about the situation. She ran down the exact procedure they'd go through in a campfire burn accident and it's nothing like what unfolded in this situation. Also, if the burn is deemed bad enough to call RCEMT, they will call them whether you want them to come or not. Either this situation was handled terribly by the CM's or something is missing from the story.

I did wonder if it was something as simple as bad cast member(s). Casting seems to have been lacking on who they hire really, and at the end of the day it is the CMs that add the pixie to the dust. My husband has come home complaining about that one family that took to long at a meet and greet and I had to smile and remind him how much they probably spent on flights etc and the last thing they were thinking was that he would be missing some walk time. sorry off topic a little -I will say It used to be the good CMs outshone the bad. Now I'm starting to experience that the bad outweigh the good, but the good are still so great its ok!
 

flynnibus

Premium Member
Surprised they havent shut down these hazardous marshmallow roasts yet. Posts like this are why we cant have nice things.

Agreed - but I think what we have here is simply a communication break down.

People outside the 'world are conditioned that 911 is only for EMERGENCIES and 'take me to the hospital' type stuff. If your kid gets a burn at your neighbor's house, you aren't going to call 911 to get an ice pack.

But inside the Disney bubble... 'call 911' is how they get anyone with any medical treatment capability - not just 'its an emergency, take me to the hospital'

It's about mismatched expectations. If the staff had said 'I can call our medical staff and they can take a look at it' - that would go over a lot different than asking 'would you like me to bring an ambulance?'
 

lazyboy97o

Well-Known Member
Agreed - but I think what we have here is simply a communication break down.

People outside the 'world are conditioned that 911 is only for EMERGENCIES and 'take me to the hospital' type stuff. If your kid gets a burn at your neighbor's house, you aren't going to call 911 to get an ice pack.

But inside the Disney bubble... 'call 911' is how they get anyone with any medical treatment capability - not just 'its an emergency, take me to the hospital'

It's about mismatched expectations. If the staff had said 'I can call our medical staff and they can take a look at it' - that would go over a lot different than asking 'would you like me to bring an ambulance?'
This. I've seen many of these threads over the years and that always seems to be the issue. Disney seems to poorly communicate that Reedy Creek Emergency Services is the response and assistance people want.
 

CaptainessKylie

Active Member
This. I've seen many of these threads over the years and that always seems to be the issue. Disney seems to poorly communicate that Reedy Creek Emergency Services is the response and assistance people want.

And its funny they go out of their way to teach you in traditions that an ambulance should be referred to as an Alpha Unit but they are ok to let this slide, its really odd and would, I'd hope, deal with a lot of unneccessary situations.
 

ScorpionX

Well-Known Member
I only found this out recently when watching a video of a fatal monorail accident and people phoned 911 and just said there had been an accident at the 'Ticket Center' and the ambulances arrived within minutes and I was like what? They didn't even mention where they were eg Disney World. Thought it was a little strange.
Maybe that's because they were from Reedy Creek, which has jurisdiction only over WDW.
 

EOD K9

Well-Known Member
I am stealing this phrase, good sir!

Because that's EXACTLY what I bring too (including a small first aid kit)
It IS a tactical bag that has been repurposed for the parks.
Also, while Disney wouldn't do this, maybe they should offer to call a medic or EMT, instead of saying 911.
 

DManRightHere

Well-Known Member
It really irks me when people play a game of whispers on these forums and then make up some random conclusion, it would serve you and others well to reread first posts before replying. THE OP DID NOT BLAME THE HOTEL FOR THE BURNING ONCE!!!!!

the whole discussion is about the BAD RESPONSE from the hotel, it wasn't stated that a cm caused an injury to the child and blame was being thrown. there was no blame anywhere! It is a discussion about poor handling of a situation. When the OP asked for a manager the next day one should have been made available but that didn't happen. The reaction to the burn was the issue, and if Disney were so worried about the liability they shouldn't have offered the ice packs which had the the potential to make the burn worse. A courtesy phone call to the room would have sufficed and I'm sure the OP wouldn't have even posted because the response would have been a good one (minus the ice packs).

Whether you are at Disney, at a bank, at the mall, at a hospital, anywhere that is a service environment a guest service/customer service/patient service Manager what ever you want to call it, should be available. At the end of the day this had a negative impact on a vacation that probably cost thousands of dollars it would not have caused disney any issue to repond better, give the kid some stickers, add an extra towel animal on the bed, give him a card from mickey, organize a special seating for fireworks or parade, all of these cost nothing but would have taken away the whole negative in this situation and that is the poor response, not why the injury happened.

EDIT: I don't think all of these things should have been done but just an example that one of these things could have been done.

A later post by him

"the fire pit they had was 2 1/2 feet high where you needed to lift the stick at an angle where something like this was bound to happen"

seems to blame to me.

I would really need to see the damage to determine how much to react. I mean it was admitted they (the hotel) apologized and did attempt to help with the burn. Who knows what really happened, I wasn't there.
 

buseegal

Active Member
I would not want a CM putting a burn cream on a burn because of reactions to said cream. if you or your child has not used that cream there is a possibility of bad reaction. when is was burned at work the EMTs did put a cream on the burn but I was also given a sheet of paper telling me what to watch for in case of reaction. yes this was at a park not Disney. we are not allowed to have the cream in the kitchen and have to call the EMTs no matter how small the burn
 

Fordlover

Active Member
So we excuse Disney staff for not being prepared but not a little kid that "doesn't know the dangersdof fire"? And shouldn't the ADULT staff members be aware of the " dangers of fire"?

I hope your child is okay, OP.


There is probably a little blame to go around on all sides. But then again that is why we call these things accidents.

I'm guessing this was a 1st degree burn, which is minor and would heal on it's own within a few days, with absolutely no treatment. We parents just hate to see our kids hurt, no matter how minor the injury.
 

Jimmy Thick

Well-Known Member
Disney offered to call 911, to actually think they needed to do more is rather absurd. If Disney offered a burn salve and upon its usage the victim got an allergic reaction then there would have been hell to pay. This is our modern times of litigation and how they roll, why Disney is getting any kind of blame for anything substandard is hilarious because any form of hospitality will do the exact same thing because of possible lawsuits.

I know first aid, if the burn was serious, I would have had someone call 911 while I got the victim as comfortable as possible.

The best solution to this whole incident would have been paying better attention to any situation involving small children. That's the bottom line, like it or not.


Jimmy Thick- Oh no, I got stung by a bee on Disney property, they should not allow bees on property, lets sue...
 
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