Here's a copy of the email I sent to WDW Guest Communications. Granted, I'm only one person, but was this move really worth losing $5,000 to Disney?
To whom it may concern:
As you may or may not know, a change was recently made at the Polynesian Resort. It seems management decided to pipe in an air freshener to the Great Ceremonial House. As you can see by the attached thread from a WDW fan forum, people are very unhappy about it. Some, myself included, are having allergic reactions to it.
The Polynesian is one of the original resorts at WDW. It is an iconic resort that brings back beautiful memories for thousands of returning guests, and a huge part of that, was the lovely, floral smell in the lobby combined with that of the waterfall. How does changing something like that help anyone? People will either not notice a difference if they're not Poly die-hards, or people will be unhappy, as is obvious by this thread. As for me - As crazy as it might sound, this move cost Disney $5,000 on my end. I had an 11 night reservation at the Polynesian this July, paid for in full. When I stepped into the lobby this past February, I was sneezing, coughing, had watery eyes, and a sore throat until I left the building. I immediately cancelled my reservation and decided to rent DVC points from a member and stay elsewhere.
I understand the changing of menus and the changing of resort rooms to remain current and fresh, but this change makes absolutely ZERO sense, on any level.
http://forums.wdwmagic.com/showthread.php?t=830381
Thank you for your time.