Sit back and relax...This may take a while
My wife and i have stayed at both the Contemorary Resort's 12th floor Tower Club Concierge AND The Polynesian Resorts Concierge.
The Polynesians Concierge, in our opinion is by far superior.
The Contemporary Tower Club has has limited concieige staff. Their hours are short and there is only one person on duty when you can find him or her.
The Polyneisan Concierge has 2 or 3 people on duty and they are there from sun-up to sundown.
The Polynesian Concierge has it's own Check-in area as well. The Contemporary Concierge does not.
The Contemporary's concierge is located in a hallway by an elevator.
The Polynesian's concierge is located in the Hawaii building and has a Concierge lounge with a big screen TV with Disney Movies constantly being played. There are several Tables and chairs to sit and even some couches to relax on. There are two floors in this lounge, each with great views of Bay Lake and Cinderellas Castle.
The Contemporary's Tower Club concierge serves a continental breakfast with dounuts/rolls, cereal ,fresh fruit, coffee,tea and milk and juice.
The Polynesian Concierge has about the same but with 2 or 3 differant types of juice. They also have bottled water available but you can't take the bottles, you just pour the water from a big bottle into your glass/cup. Apparently they used to have free bottles of water but people were taking bunches of them to their room and to the parks so they stopped that.
Polynesian also has cans of free pop available 24/7.
At lunchtime The Contemporary Tower Club Concierge puts out cookies and milk and tea and coffee.
The Polynesian Concierge offers Cookies and milk, fresh fruit ie Apples and bananas, brownies and gummy worms, skittles and some sour fruit candy who's name slips my mind at the moment.
The Contempory Tower Club concierge offers nothing at dinner except their turn down service.
The Polynesian offers appetizers that differ every day.
One day there differant kinds of meat on sticks in a bourbon sauce.
The next day Chicken Wings were offered.
Fresh fruit was also available at dinner time.
I forget what else was served but there were differant main appetizers every day so you get the picture.
They also offered wines and cordials at night at the Polynesian Concierge.
I did notice though that people were hoarding food at the Polynesian so some folks got nothing if they came too late. I though that was kind of rude.
One more thing...In the Polynesian Concierge Clubhouse the Wishes Fireworks audio was piped in so you could watch and hear it from there. Unfortunately there were some rude children running around yelling and screaming so my wife and I didn't get to hear the audio portion very well.
I'm sure I missed a few things and I apologize for that.
I hope I was a little helpful.
I havn't stayed at the 14th floor Contemporary Concierge so I can't say much about that except That I heard they also serve wine and cordials in the evening sometime and the Concierge service is available longer than the 12th floor.