I'm with you. Finally stayed at VWL last month - it's my home resort. And I was shocked at the condition of the rooms - knobs knocked off of drawers, paint peeling off the repainted cabinets in the kitchen (which is not guests fault but Disney's for not properly preparing the surface of the green cabinets before painting them white), gouges in the fairly new glass cooktop (how do you make a gouge in the glass? Did you think you could fry your egg directly on the surface and then used an axe to get it off? I've had mine for nearly 10 years and it was here when I bought the house - there's not a scratch on it), dirty microwave, scuff marks, damaged pots and pans (and items missing from the kitchen, according to the list), etc. And the unopened bandaid in the closet was the last straw for me. So I spent my first few hours in our villa before the rest of the traveling party arrived cleaning the kitchen and vacuuming. I noticed a steam mop in the closet, but there were no pads for it; otherwise I would have steam mopped the floors.
Yes, some of this is housekeeping doing a poor job of cleaning our villa - there is no excuse for a dirty cooktop and microwave if the guest before didn't clean it. But the other stuff is on the guest. Hey, guest, this is MY home resort and my annual dues aren't paying for you to ruin the rooms.
When I check out, that room is just about pristine - the dirty towels are in the laundry basket in one of the bathrooms, the trash is taken out, the kitchen is cleaned (and I mean the microwave, stovetop, kitchen sink) and the carpet/floors vacuumed and swept. And if I've had the presence of mind to bring a can of Scrubbing Bubbles, the bathroom would be cleaned (other than the commode) too. I expect the place to be clean when I check in and I'm not going to leave it trashed when I check out.
