Phasing out paper tickets

[CaptinEO]

You should try to get on a Disney Cruise. You wouldn't believe the crap they made me fill out for check in. I had to upload birth certificates, passports, immunization cards and fill out tons of web site forms that crash. They made me get the cruise app that mostly just shoots you to a poorly designed web pages. Then they deny immunization cards because they think the year is '81 instead of '21 on one immunization card. They even denied my son's passport because the picture didn't look like him. The passport was from three years ago when he was 12. He's 15 now and he is bigger and teenage uglier now. There is no help line available. To top it off, you have to bring all of these documents you uploaded with you so they can look at it in person!!!

Disney doesn't make anything easy.

Wow ! This sounds terrible in every way. For the prices these cruises cost too I'm amazed how bad this process is. I'm so sorry. This must be so annoying.

 

[Phroobar]

Wow ! This sounds terrible in every way. For the prices these cruises cost too I'm amazed how bad this process is. I'm so sorry. This must be so annoying.

It's a really painful process. The thing is Carnival was a lot easier but that was years ago. This is our first cruise in ten years. Disney's process flow sucks so far.

 

[LondonTom]

And again Disney is not in a vacuum here. They are far from the only entertainment venue moving to app only for tickets, again I gave the example of the NFL which has gone full app only for tickets.

Well, A) This is a Disney forum, so the focus is going be on Disney and how they operate B) People do complain about every other service/event/venue -going app only too.

I am a techy person, work in IT, and happily use my phone all day at Disney/Other event places but I just don't want to have to a have million different apps and sign-ups for every single thing I want to do. It's annoying as hell, technology should help and offer solutions to problems not be a hindrance and create new problems.

Yet Disney wants all of this tech and they don't even use the easiest tech to use on your phone NFC, so you can just tap to get into the parks or lightning lanes on the app. No, you have to bring up the silly old-style barcode every time you want to use it,.

 

[mickEblu]

You should try to get on a Disney Cruise. You wouldn't believe the crap they made me fill out for check in. I had to upload birth certificates, passports, immunization cards and fill out tons of web site forms that crash. They made me get the cruise app that mostly just shoots you to a poorly designed web pages. Then they deny immunization cards because they think the year is '81 instead of '21 on one immunization card. They even denied my son's passport because the picture didn't look like him. The passport was from three years ago when he was 12. He's 15 now and he is bigger and teenage uglier now. There is no help line available. To top it off, you have to bring all of these documents you uploaded with you so they can look at it in person!!!

Disney doesn't make anything easy.

Birth certificates!? Why? That sounds annoying. Is it Disney or that third party- Safe Passage(?) they want you to go through?

Lol @ teenage uglier

 

[CaptinEO]

It's a really painful process. The thing is Carnival was a lot easier but that was years ago. This is our first cruise in ten years. Disney's process flow sucks so far.

I feel like none of their management even goes through the process of using their products as their guests do. No way has any of the executives gone through the park like a normie. This stuff would be changed fast.

I remember an old article with photos showing how they would build single hotel rooms in this corner of Disney World property for Michael Eisner to stay in. Couldn't ever imagine Iger or Chapek doing this.

 

[Practical Pig]

@CaptinEO is right, it's too much tech and complications for more people than some here (and at Disney) seem to realize.

People don't associate theme parks as places where they need to use a lot of tech to make decisions period, let alone just get into the place.

Adding to this issue, Disney's current apps are anything but intuitive or user friendly.

Disney used to be experts at a frictionless experience; now they're piling friction on like toppings at an ice cream sundae bar. I find the parks less user friendly than they should be, and I go more frequently than many others. So I can't blame infrequent visitors or people who aren't tech savvy for being overwhelmed, especially when it is Disney that is the primary reason these problems exist.

I'm not saying that there shouldn't be ANY tech or app use, but they are creating unnecessary frustrations and friction by essentially forcing people to use tech to do almost anything at the parks.

As one of the old dogs, I'm verrry tired of having to learn new E-Tricks everywhere I turn my head in life now. There are a number of reasons that I expect that I will never set foot in DLR again, but high among them is the new need to constantly work the app. To me, that is just theme park Hell.

 

[Phroobar]

Birth certificates!? Why? That sounds annoying. Is it Disney or that third party- Safe Passage(?) they want you to go through?

Lol @ teenage uglier

Disney requires proof of citizenship. His passport card is an option but the $15 per hour cast member from San Diego City College (go Knights!) didn't accept it. Safe Passage is for proof of covid immunization. That's a third party group, probably in India, that looks at the record and pushes a button. Considering all the private information you have to give Disney, they are probably ripe for identity theft hacking.