One thing I've never understood is the huge lines at Guest Relations after something like this. Obviously something unexpected happened and since both attractions are located in the same show building it impacted both of them.
Are people there just to demand some sort of compensation or just to complain? MDE will automatically give you a bonus FastPass on something like that and typically when you get evacuated the CM's are at the exit points handing out paper FP's to use for something else. What more do people expect when they have a mechanical failure of some kind that triggered this that prompts them to want to stand in line at Guest Relations?
One thing I've never understood is the huge lines at Guest Relations after something like this. Obviously something unexpected happened and since both attractions are located in the same show building it impacted both of them.
Are people there just to demand some sort of compensation or just to complain? MDE will automatically give you a bonus FastPass on something like that and typically when you get evacuated the CM's are at the exit points handing out paper FP's to use for something else. What more do people expect when they have a mechanical failure of some kind that triggered this that prompts them to want to stand in line at Guest Relations?
Not sure what I would do. But I cant imagine how angry I would be if I dedicated one day to the park with the two new attractions that Disney is marketing out the wazoo, and my family can't ride either ride on that day. Can really hurt your very expensive vacation that Disney does bend over backwards to make amazing.
Some people expect compensation I am sure. Some people really just want to hear a genuine I am sorry.I get the part that folks are disappointed but I just don't understand their choice to stand in line at Guest Relations after. What are people expecting Disney to do after they've chosen to spend that (hour?) in line waiting at guest relations? It's not like Disney wanted the attractions to go down; they want them operational as much as everyone else does.
Some
Some people expect compensation I am sure. Some people really just want to hear a genuine I am sorry.
Last year it broke down. We waited close to 2 hours. No fast passes were given out. So I did ask for one.One thing I've never understood is the huge lines at Guest Relations after something like this. Obviously something unexpected happened and since both attractions are located in the same show building it impacted both of them.
Are people there just to demand some sort of compensation or just to complain? MDE will automatically give you a bonus FastPass on something like that and typically when you get evacuated the CM's are at the exit points handing out paper FP's to use for something else. What more do people expect when they have a mechanical failure of some kind that triggered this that prompts them to want to stand in line at Guest Relations?
I get the part that folks are disappointed but I just don't understand their choice to stand in line at Guest Relations after. What are people expecting Disney to do after they've chosen to spend that (hour?) in line waiting at guest relations? It's not like Disney wanted the attractions to go down; they want them operational as much as everyone else does.
Part of the problem is that there really aren't any do-overs for the occasional traveler. They can't come back next week to try again. They really can't even come back tomorrow unless they want to go standby since all the FPs are gone 60+ days out. Under old paper FP, they could have regrouped and tried again tomorrow with all FP inventory still available at rope drop. I'd be really disappointed too.
I'm sorry stuff happens. Disney didn't plan for the ride to break nor was it "were going to take it down just because". I mean I guess when it's your first trip in a long time it would be frustrating but I guess I don't get it.
Which may or may not mean they expect it to be down all day. They mostly just don't want people hanging around waiting for it to open.When I started my shift they were telling CM's to let guest know it's down for the day
Lots of issues at AK today. Both pandora attractions down since 3:30pm and we just watched families get evaced off Primeval Whirl. Huge line at Guest Relations which is moving ridiculously slow just making people more annoyed.
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