Outstanding Service by a Cast Member

[kybred72]

We received outstanding, above and beyond service recently at the 50s Prime Time Cafe and I would like to send a note to someone at Disney about this Cast Member.

Are Cast Members notified or rewarded in some way when they get kudos from a guest?


Does anyone know of an address where I can send such a letter?

Thanks!

 

[The Empress Lilly]

We received outstanding, above and beyond service recently at the 50s Prime Time Cafe


Are Cast Members notified or rewarded in some way when they get kudos from a guest?

Yes, at restaurants they commonly are rewarded in the form of generous tips. :lookaroun

 

[PyroKinesis]

Yes, at restaurants they commonly are rewarded in the form of generous tips. :lookaroun

:lol:

Bravo.

 

[kybred72]

Wow. I detect snarkiness for a simple question.

We did tip well, but I thought a follow up letter (for his personnel file) would be well deserved.

 

[Obi]

Wow. I detect snarkiness for a simple question.

We did tip well, but I thought a follow up letter (for his personnel file) would be well deserved.

i actually emailed meg crofton about 3 cm's that did a great job. she sent it on down to a joan martin (i think that's her last name) who is in the guest services section...

she replied back to me and we also talked on the phone, will be calling her again this friday to finish our discussion since we got cut off early. anyway, let guest services know and it does get filed in the cm's paperwork.

 

[TestTrack]

Wow. I detect snarkiness for a simple question.

We did tip well, but I thought a follow up letter (for his personnel file) would be well deserved.

Sounded like a joke actually :ROFLOL:

 

[Goofy316]

I had a great experience at Raglan Road in DTD a few weeks ago for my birthday dinner. The waiter was excellent and since we had never been there before helped us out with our orders. Also he gave our young ones that little bit of extra attention that they crave.
As the manager was coming around me and my wife were raving about his service and he was proud that his employees were doing such a good job.

I dont know if that helped him out in any way or got him any sort of bonus (we did give him a great tip) but we felt good about singling out his great service and making it known that he improved our experience there.

 

[TestTrack]

I had a great experience at Raglan Road in DTD a few weeks ago for my birthday dinner. The waiter was excellent and since we had never been there before helped us out with our orders. Also he gave our young ones that little bit of extra attention that they crave.
As the manager was coming around me and my wife were raving about his service and he was proud that his employees were doing such a good job.

I dont know if that helped him out in any way or got him any sort of bonus (we did give him a great tip) but we felt good about singling out his great service and making it known that he improved our experience there.

As an example, back when I worked retail I had a particularly good day where I was just on a roll. Got lots of complements from customers to management, management saw I was working hard...anyway that saved me during layoffs that were occurring during that time. A manager that was there when I was working that day stood up for me and saved my job. Unfortunately this came at the expense of someone more experienced but we all have to watch out for ourselves.

 

[CaptainShortty]

Wow. I detect snarkiness for a simple question.

We did tip well, but I thought a follow up letter (for his personnel file) would be well deserved.

To fire back at the snarkiness ( ) from a CM standpoint, in the long run the letter may do them more good than the little extra tip. It is GREATLY appreciated by CMs for guests to send letters to guest relations about an outstanding job they've done. We are rewarded with different certificates (guest service fanatic cards, applos-o-grams, etc.) that go on our record and if we ever choose to apply for a transfer or promotion within the company it is taken into great consideration. You can e-mail them at wdw.guest.communications@disneyworld.com and be sure to put in your name, phone number and e-mail so they can easily respond to you. Disney will then in turn pass on your communication to the appropriate manager/supervisor to make sure the CM gets recognized.

For the future, if you encounter an exceptional CM while you're in the parks/resorts, seek out that person's manager. They're normally the ones walking around in business clothing, wearing a nametag and an earpiece in their ear or a blackberry attached to their hip. They'll be able to immediately recognize the CM. If you can't find a manager ask the nearest CM from that department (so if it's an attractions host from IASM, make sure you ask another IASM CM for their manager). They'll point in you the right direction. You can also go to Guest Relations while you're in the parks and they'll make sure to get the acknowledgement to the right person. Hope that answers your question fully and THANK YOU for recognizing a great CM! It is truly appreciated!

P.S. Some people choose to go right to Meg Crofton (head of WDW) but in my opinion using the guest relations e-mail will get you just as far. If the letter needs to get to Meg, it will either way. =)

 

[kybred72]

i actually emailed meg crofton about 3 cm's that did a great job. she sent it on down to a joan martin (i think that's her last name) who is in the guest services section...

she replied back to me and we also talked on the phone, will be calling her again this friday to finish our discussion since we got cut off early. anyway, let guest services know and it does get filed in the cm's paperwork.

Thanks for the info! I work in Human Resources so, at least for my employer, notes in files (esp commendations) go along way come review and merit increase time!

 

[kybred72]

To fire back at the snarkiness ( ) from a CM standpoint, in the long run the letter may do them more good than the little extra tip. It is GREATLY appreciated by CMs for guests to send letters to guest relations about an outstanding job they've done. We are rewarded with different certificates (guest service fanatic cards, applos-o-grams, etc.) that go on our record and if we ever choose to apply for a transfer or promotion within the company it is taken into great consideration. You can e-mail them at wdw.guest.communications@disneyworld.com and be sure to put in your name, phone number and e-mail so they can easily respond to you. Disney will then in turn pass on your communication to the appropriate manager/supervisor to make sure the CM gets recognized.

For the future, if you encounter an exceptional CM while you're in the parks/resorts, seek out that person's manager. They're normally the ones walking around in business clothing, wearing a nametag and an earpiece in their ear or a blackberry attached to their hip. They'll be able to immediately recognize the CM. If you can't find a manager ask the nearest CM from that department (so if it's an attractions host from IASM, make sure you ask another IASM CM for their manager). They'll point in you the right direction. You can also go to Guest Relations while you're in the parks and they'll make sure to get the acknowledgement to the right person. Hope that answers your question fully and THANK YOU for recognizing a great CM! It is truly appreciated!

P.S. Some people choose to go right to Meg Crofton (head of WDW) but in my opinion using the guest relations e-mail will get you just as far. If the letter needs to get to Meg, it will either way. =)

Very informative! Thank you :wave: Glad to hear the kudos from guests get passed on to Cast Members in one way or another! I'll utilize the email address you provided.

 

[The Empress Lilly]

Wow. I detect snarkiness for a simple question.

Just some dry humour.


In honour of this thread I shall do what I had planned to do last month, but didn't get around to. There were great CM's all over, but some went beyond that. I'll mail about them to management:

It is GREATLY appreciated by CMs for guests to send letters to guest relations about an outstanding job they've done. We are rewarded with different certificates (guest service fanatic cards, applos-o-grams, etc.) that go on our record and if we ever choose to apply for a transfer or promotion within the company it is taken into great consideration. You can e-mail them at wdw.guest.communications@disneyworld.com and be sure to put in your name, phone number and e-mail so they can easily respond to you. Disney will then in turn pass on your communication to the appropriate manager/supervisor to make sure the CM gets recognized.