No May E-Nights!

[maureen ashton]

Dwarful You now need to send an E-mail to WDW regarding the CM's rudeness. Where did his/her "Magic" go, he/she needs to get it back. WDW will never recover with that kind of attitude on the phone and besides not everyone has access to their website for information. How soon we go back to being our normal rude, ungrateful, uncompassionate selves. Where's all that love, understanding, compassion, etc. we experienced in late September through December. I don't get humans. Sorry for ranting but that kind of attitude is one of my biggest pet peeves.

 

[Lovecraft]

Earlier this month my wife and I visited WDW with my mother father and brother. My wife and I stayed at a non disney resort (I should have stayed at a Disney resort in retrospect) and my parents and brother stayed at All Star Music.

On the third day of our trip my brother's cell phone stopped working due to him getting it soaked (he goes through more cell phones than any I can imagine) and I had to call him.

I didn't have the number to his room or to the all star music resort so I decided to call Disney reservations to ask for info and a phone number to get in touch with him.

The cast member I talked to actually made my day because of her cheerful attitude and charm. Here is how the conversation went:

CM: Hello! Thanks for calling Disney resort reservations and Information! How can I help you have a magical day?

Me: Wow, you sure are cheerful this early in the morning, it makes me feel special...

CM: *emphaticly* Well sir, thats because you ARE special!

Me: Well thanks! Actually, I am not staying at one of your resorts, unfortunatly, but I do need to contact my brother at the All Star Music resort, do have that phone number?

CM: I certainly do! Do you have a pen ready?

Me: Yep!

CM: *gives me the phone number*

Me: Thanks!

CM: You are very welcome. How else can I help make your day?

Me: You already have!

CM: You have a magical day sir!

After the phone conversation I turned to my wife and said "MORE businesses should train their employees to handle customers in that fashion, Disney still has the magic..."

 

[Dwarful]

Well I understand people have bad days..but she was just rude right from the beginning..nothing i was expecting when calling disney...ah well 8 yrs with the post office I am used to just about everything !

 

[BradleyJ]

Originally posted by Dwarful
Yeah, I called CRO and got hooked up with the MOST disagreeable CM I have ever spoken too. When I asked about May e-ride nights...she said "Check the website for simple questions like these!" I said "Well, ok, but can you a human being answer my question???" finally she did..said that none were listed at this time...

Not to total defend the CM's actions, there is never an excuse for a CM to be rude. But you should not call Central Reservations for NON RESERVATION Information.


Walt Disney World has 3 Information Lines:

CRO = 407-W-Disney (407 934-7639) for reservations
Dining = 407-WDW-Dine (407-939-3463), for Dining Info and PS's
General Information: 407-824-4321, All other Info.

For the information you needed you should NOT have called CRO's, you need to call General Information. Just like you should not call CRO for Dining Reservations, you should call dining.

If you call the right number, it is amazing what kind of information they will give you.

 

[Dwarful]

Thanks...I had called the 800 number with the Disney Club Card and they told me to call the other 407 number so I did because Disney Club people couldn't give me an answer! I listened to a variety of options and pushed the number for the "other information" so I just figured that they transfered over to the proper number....learn something new everyday!

 

[maureen ashton]

How is the average person supposed to know there are different numbers for different info, you would need an address/phone book just for WDW stuff. Besides, WDW is the one of the few major Companies that doesn't have toll free 1-800, 1-888 etc. numbers, all their numbers we have to pay for if we call and we don't need to be paying long distance charges for a rude CM, why didn't she just give Dwarful another number, after all it was his dime, not WDW's. This is something else WDW needs to address, do they get a kick-back from the long distance companies?

 

[Mr. Toad]

I called CRO on Saturday to change our room preference (they had us down for queen and bunk beds and we wanted 2 queens). Not only was the CM fantastic and cheerful but she was more than happy to help me with a dinner PS too. And when I mentioned that I had an allergy to smoke she said she would guaranteed us a non-smoking room at AKL.

Disney always advertises with 407-W-DISNEY so they should be prepared for people to call that number for everything. I didn't even know they had a different number for general info. And while the website isn't bad, it can be fairly useless for parks hours/events since it does not seem to be kept up to date. When I called early this month asking for the hours I mentioned that neither the website nor the automated phone system had the May hours. The CM was very surprised since they had been out for about a week.

 

[maureen ashton]

Three sleeps to go before we begin the 3 day drive to WDW. I just heard back from WDW regarding the e-mail I sent once I heard the e-nights were cancelled for May. They have asked for my phone #, so that a representative can contact me. I supplied them with both my work and home numbers. I just hope they contact me before we leave. Just wanted everyone to know that yes they do read and reply to our e-mails.

 

[Dwarful]

well I haven't gotten the call yet....but I did give phone numbers. If you hear from them before you go let us know...if not let us know how your trip was when you get back! Drive carefully and have fun!

 

[niteobsrvr]

Even though the main phone number is not toll free, most people don't seem to mind because the lines are quite, quite busy.

If your customers were more than willing to foot the bill for all the phone calls would you have a toll-free number that cuts into your bottom line?

Additionally, Disney pretty much knows whenever their phone rings it is someone who is serious about coming to the resort.

800 numbers do get a lot of pranks.

Further, it cuts down on calls from people who phone to ask when Mickey was born and things like that. Thus leaving the lines more open so we can book our vacations.