New Ticket Security Measures Being Tested

[Sparky359621]

Currently at Animal Kingdom, if a persons bio-metric scan fails multiple times they will be sent to guest relations where they will be asked a some questions. Once the questions are answered their picture will be taken and attached to their ticket, so if the bio-metric fails again at another park the cast member can check the picture attached to the ticket. It is expected to be rolled out to all 4 parks in early March. A similar system is already in place at Disneyland.

 

[RandomPrincess]

Currently at Animal Kingdom, if a persons bio-metric scan fails multiple times they will be sent to guest relations where they will be asked a some questions. Once the questions are answered their picture will be taken and attached to their ticket, so if the bio-metric fails again at another park the cast member can check the picture attached to the ticket. It is expected to be rolled out to all 4 parks in early March.

I'm surprised that haven't done this sooner. DL have been taking pictures for multiday tickets for a while.

 

[wdwmagic]

Interesting. Thanks for the update.

 

[wogwog]

Currently at Animal Kingdom, if a persons bio-metric scan fails multiple times they will be sent to guest relations where they will be asked a some questions. Once the questions are answered their picture will be taken and attached to their ticket, so if the bio-metric fails again at another park the cast member can check the picture attached to the ticket. It is expected to be rolled out to all 4 parks in early March. A similar system is already in place at Disneyland.

Must ask. Only with a little dose of sarcasm. Attach the picture to the rubber bracelet?

 

[Tom]

This is a good idea, and it would be nice if they could find a way to do this for all new tickets going forward. Would be a major undertaking, and probably big inconvenience to guests who don't buy tickets at windows (which is most guests).

 

[Sparky359621]

This is a good idea, and it would be nice if they could find a way to do this for all new tickets going forward. Would be a major undertaking, and probably big inconvenience to guests who don't buy tickets at windows (which is most guests).

At Disneyland they have extra cast members with modified iPods that scan the ticket. Then if there isn't a picture already attached they take a picture. It takes about 2 minutes.

 

[Tom]

Must ask. Only with a little dose of sarcasm. Attach the picture to the rubber bracelet?

No, the ticket would somehow be linked to them electronically. So when they scan at a turnstile, their photo would popup on the CM's tablet. Similar to how Disney Cruise Line does with every passenger already. But it's much easier at DCL since every passenger HAS to check in at a counter before they board, meaning guests aren't going out of their way to have their photo taken.

Maybe, someday, they can require guests to upload a "passport" style photo to their MDE accounts in advance. Using simple facial recognition software (if Facebook can do it, so can Disney), they can forever map out that guest's face and know if they change the photo drastically in the future (i.e. to let someone else use their account).

 

[hanwill]

At disneyland- we had our picture made at the entrance by the person helping with the gates- an we had to sign the back of our ticket... Really didn't slow it down much... You never see the picture.

 

[fillerup]

The scan has worked for me around 30% of the time for the last two years.

About 4 months ago a Guest Relations CM told me not to bother with the scan anymore, so since then I walk up to the gate, hand them my AP and ID and they wave me in.

I guess I'll be having my picture taken at some point.

 

[wogwog]

No, the ticket would somehow be linked to them electronically. So when they scan at a turnstile, their photo would popup on the CM's tablet. Similar to how Disney Cruise Line does with every passenger already. But it's much easier at DCL since every passenger HAS to check in at a counter before they board, meaning guests aren't going out of their way to have their photo taken.

Maybe, someday, they can require guests to upload a "passport" style photo to their MDE accounts in advance. Using simple facial recognition software (if Facebook can do it, so can Disney), they can forever map out that guest's face and know if they change the photo drastically in the future (i.e. to let someone else use their account).

That makes sense. I forget about those GR drones hovering behind the touch points because the system crashes and is not very user friendly. I have sailed DCL numerous times and should have thought of that.

 

[RSoxNo1]

Currently at Animal Kingdom, if a persons bio-metric scan fails multiple times they will be sent to guest relations where they will be asked a some questions. Once the questions are answered their picture will be taken and attached to their ticket, so if the bio-metric fails again at another park the cast member can check the picture attached to the ticket. It is expected to be rolled out to all 4 parks in early March. A similar system is already in place at Disneyland.

Disneyland has had photos attached to your ticket for a while. This should be implemented for parking, discounts and the turnstyles. It's somewhat laughable that it isn't.

 

[thehowiet]

I wonder how frequently a failed scan occurs at WDW. For example is it roughly 1 out of 100 or 1 out of 1,000?

 

[RSoxNo1]

I wonder how frequently a failed scan occurs at WDW. For example is it roughly 1 out of 100 or 1 out of 1,000?

How much of that can be attributed to guest ignorance though?

 

[thehowiet]

How much of that can be attributed to guest ignorance though?

Oh absolutely. I was just trying to determine how many times a day this picture process might happen if it's implemented.

It's interesting to me how different DL's entry procedure is from WDW, even prior to MM+. This is one area where WDW is much more efficient IMO.

Side note - I found the same day re-entry procedure at DL using a handstamp somewhat amusing, especially considering that they had my pic on file. We would split each day to go back to the hotel to swim, shower, etc. and then head back to the park that evening. Obviously after swimming and showering all remnants of a stamp were gone so each time we returned we had to explain this to the CM. Even when preemptively telling them it was gone they would still attempt to find it under a black light. I couldn't for the life of me understand why the stamp was needed if my pic came up anyway.

 

[Wrangler-Rick]

I had 3 failed days out of 7 last December - I don't think it was due to "guest ignorance" as I used the same finger each day of the week!

 

[Sage of Time]

Oh good lord. What a pain.

Amazing that Apple can get fingerprint tech right and Disney can't. I fail the bio test nearly every time I visit. I can open my iPhone in one try. I don't get it.

 

[GymLeaderPhil]

I wonder how frequently a failed scan occurs at WDW. For example is it roughly 1 out of 100 or 1 out of 1,000?

Much more common. 1 in 25.

 

[Wrangler-Rick]

Oh good lord. What a pain.

Amazing that Apple can get fingerprint tech right and Disney can't. I fail the bio test nearly every time I visit. I can open my iPhone in one try. I don't get it.

They told me that the system doesn't analyze the prints, it takes specific measurements of the finger, so if you change the amount of pressure on the scanner it will foul up the readings...

 

[Monty]

I don't have fingers and as a result have had to have them call one of the GR staff with the iPads to scan my ticket/MB and then confirm my photo ID matches. This would certainly speed up my entry if it's adopted.

 

[GymLeaderPhil]

They told me that the system doesn't analyze the prints, it takes specific measurements of the finger, so if you change the amount of pressure on the scanner it will foul up the readings...

Yep, Disney can't capture a fingerprint by law. Length and width of the finger is recorded onto the ticket when it's initially used. Placement of your finger, if the full finger is used, pressure applied, extended fingernails, which finger, and which hand can all affect it.