That does suck. I have the Disney Mobile Magic app which has worked well when I have used it. If you are looking to see characters. Some spots that they always are at are Hollywood Studios to the front left of Mickey's Sorcerer's hat upon park opening. Epcot (not character spot because I believe that is undergoing a refurb) But, I have gotten pics with chip and dale, fairies, and a few others right around the corner from Fountain View outside of the Epcot Character Spot. At Animal Kingdom, there are usually characters upon the park entrance in the morning (close to opening) and at certain times near the Tree of Life. At MK, there is a spot in Advenutreland with Fairies and character spots normally range in MK. Buzz is in and out of Tomorrowland daily as well as a futuristic Chip and Dale. You just have to be on the lookout! Ask a cast member upon entry to the park if there are any guides with character times since you app isn't working! Good luck! Hope you get to meet the ones that you would like to!