MK Monorails Down

[ford91exploder]

In situations like these, the best thing to do, in terms of customer service, is to provide regular updates of what's going on. I don't know what happened in your case, or what the policies are for these types of situations, but announcements every 5 minutes or so just updating guests can usually ease most of the tensions and anxiety. Even if the ferry pilot doesn't know all the details, something like "We're still awaiting details but there is a delay at the dock ahead, we're trying to get more information ASAP" can help. When people feel trapped on a boat/subway/airplane that isn't going anywhere, with no information or updates, it's a recipe for disaster that can usually be alleviated somewhat with good communication.

Customer service at WDW is so Ninetys it's obsolete in the days of Mr All Business Iger