Mean CM at every ride in every park and every resort, even housekeeping

[HennieBogan1966]

The incentive for ANY of us in ANY job should be to do the best job that we can. PERIOD!!! It's garbage to say that the Company "owes" you. They don't owe anyone anything. EXCEPT the guests. The guests are owed a magical experience, and to be treated with respect. Which I'm guessing is all any of us wants. Is to be treated with respect.

As for those of you spouting off about people sleeping their way to the top. Ummm, welcome to the real world. It happens. Get over it, or quit. Do I like my job every day? Of course not. But I treat everyone around me with respect. Because I was raised to do so, by good parents. Hmm, see the connection here?

I know of people myself who have been passed over for promotion into positions that they deserve a shot at? Have they turned evil against the company? Nope, just keep plugging away at it. Doing what they have to do. That's life. Get over it already.

 

[BwanaBob]

Originally posted by Woody13
:veryconfu

PM me, and we'll discuss the pro's and con's of unions!

 

[Woody13]

Summertime Blues

Well, I'm a'gonna raise a fuss,
An' I'm a'gonna raise a holler
I've been working all summer
Just to try and earn a dollar
Well I went to the boss
Said I had a date
The boss said "No dice, son, you gotta work late"
Sometimes I wonder what I'm a'gonna do
There ain't no cure for the summertime blues

Well my mom and poppa told me
"Son you gotta earn some money,
If you want to use the car
To go out next Sunday."

Well I didn't go to work
I told the boss I was sick
He said "You can't use the car
'cause you didn't work a lick."
Sometimes I wonder what I'm a'gonna do
Cause there ain't no cure for the summertime blues.

Gonna take two weeks
Gonna have a fine vacation
Gonna take my problems
To the United Nations
Well I went to my congressman
He said, quote: "I'd like to help you son,
But you're too young to vote."
Sometimes I wonder what I'm a'gonna do
Cause there ain't no cure for the summertime blues.

 

[taholden]

I just returned from an 8 day trip and I must say that I didn't meet a single mean CM. It seemed like every CM we met did everything they could to make our trip better. Sure we had one surly bus driver, but it is the exception that proves the rule. The rest of the bus drivers were either really nice or funny.

The CMs working at the restaurants were great. Any time we didn't like anything they replaced it. They even allowed us to change the menu for the candlelight processional package at the Coral Reef.

I am sure there are some mean CMs out there, but overall they are the exceptions that prove the rule.

 

[disneyisbest]

Originally posted by BwanaBob
My intention is not to upset anyone with what I'm about to say, ...

but that is why I'm anti-union. There are a lot of things that they may assist an employee with...but overall, it leaves a company with very little to incite employees with if they must negotiate with a "union". I venture to say you would see a slightly higher pay scale too if this wasn't an issue!

To me one of the big problems with a union is that it can sometimes keep a person from being fired who deserves to be. I think that the Umpire's union in MLB is a good example.

 

[Gucci65]

I just got back from a 5 day trip last night at 11pm and I have to say that I didn't run into a single "rude" CM this trip. If anything most were overly friendly. There was an exceptionally nice CM at MS by the name of Maureen. I emailed WDW this morning to say how great she was

 

[BwanaBob]

Originally posted by disneyisbest
To me one of the big problems with a union is that it can sometimes keep a person from being fired who deserves to be. I think that the Umpire's union in MLB is a good example.

Yes...but it also works in the opposite direction.
If a company deals with a labor union, there are more governing "contracts" the co. must abide by; therefore hindering the possibilities an individual could accomplish (including, but not limited to pay). Rewarding on "standards" vs. accomplishments.

I'm not trying to say that Disney would be a better place w/out unions, but I often wonder what the pay scales would be like, and the attitude of employees towards guests, if there wasn't a ceiling/cap on wages.

 

[Pixie Duster]

Ok here is why I am getting sick of it. First of all, I am a good CM, no sorry great CM, and yes I will stroke my own ego thank you. The reason that I know I am good is because more than anything I care about the guests. I get personally upset when a guest has a problem, it becomes my personal mission to fix it. It's near obsession as it should be.
So when I hear all this negative talk about my fellow CMs I get ticked. I know it's tough working minimum wage and all that yadayada, but that's how it is people, you don't like it LEAVE! There are tons of other jobs, at other places, with better money. I should know I left a job with more money and more responsibility, but I LOVE working for Disney. So either put up and be there to SERVE the guests, or get out!

Finally, I have been to DIsney about a million times. Have I ever encountered a truly rude CM? Never. I have encountered indifferent CMs, ones that were not following standards, but never outright rude. So I do start wonder what everyone is talking about because I have yet to come across the type of CM that has been described in these threads. Again have enoucntered indifference and apathy, but not rude, insulting CMs.

 

[niteobsrvr]

HAPPINESS

True happiness comes from within. If you are not a happy person, cm or guest, when you pass through the gates of the Magic Kingdom, or any other place for that matter, all the resources in the world will not make you happy.

Customer Service

True customer service is providing the best "Experience" possible. This is more than having just a great product or staff. It is in effect every last thing about your product and the service that goes with it that creates this experience. It starts from the moment the customer first thinks about buying your product and ends when the last memory fades from their mind years later.

There is a misconception these days, that great customer service means once a customer has a problem you must go out of your way to fix it. All too often this plays out by the giving the guest/customer something tangible in return for their trouble. Unfortunately, this also often translates ino the actual problem never being fixed because the focus is immediately switched from "How do I improve my operations?" to "How do I make this guest happy right now so they will nearly forget what happened and feel appeased?".

This situation to me is smoke and mirrors when all I want is acknowledgement that a mistake was made and a reassurance that the problem will be addressed internally to prevent it from being a part of anyone elses expereicne in the future. Disney is not the only company that falls into this trap but in my opinion it should be one of the few companies who should rise above this situation based on their "commitment to quality".

 

[Pixie Duster]

As far as me and my area is concerned we don't just try and make up for it we do try an dimporve the situation from happening, except with our stupid ECVs. Can we please get a new company to lease from, with new keys?!!!!! Sorry. Of topic there.
But seriously I think the "guest service recovery" is not wrong at all. We try and make it up to the guests besides trying to fix the problem. Who ever gave you the impression that nothing was done to fix the problems? Seriously, who?