Normally you won't be told you have been sent a PIN offer unless the offer is available for the dates you are requesting. We don't want to get your hopes up if there is no discounted rooms left on the dates you want to visit us. Remember PIN offers are like other all other discount offers, there is only a very limited number of rooms available for a discount on any selected date.
A couple of things that will help you, always enter your correct home phone number to the computer prompt when asked. Never try to skip this question, and never enter your work number, cell number or other random set of numbers. This way your household information with any PIN offers can be auto-loaded on the screen for the cast member before you are connected to him or her. Second, never rush the cast member to "just see if a room is available" before they get your name, address, and other vacation information. If they check for availablity before properly searching and updating your household, the cast member has no way of seeing the PIN offer. If you have moved since your last visit to Walt Disney World, again ask the cast member to look for your old household info and update your address before checking for your reservation, a PIN offer may be in your old household information.
Please remember reservation cast members do not work on a commission. We really do want to give you the best rate that we can. However all of our calls can be monitored or recorded. We don't have discount rates or specials, we only have Marketing Offers. This simply means the offer is only available to you if you saw the marketing ad. We cannot tell you of any discount offers you don't directly ask us for. We will look for and can offer the PIN offer discount only if it is available for the dates you are requesting. We are not allowed to tell you that yes an offer was sent to you, unless you know the correct PIN number on the post card or e-mail. This also applies to other discount offers. If you are a FL resident, a member of AAA, or an Annual Passholder, you need to ask us for a FL offer, an AAA offer, or a Passholder offer. For example, as silly as it sounds, just because you gave us a Florida address, we cannot assume you have proof of FL residency so we cannot offer a FL discount offer without you asking us for it.
I hope this helps! :sohappy: