-
Welcome to the WDWMAGIC.COM Forums!
Please take a look around, and feel free to sign up and join the community.
Magicband Charging down WDW Wide
- Thread starter kverdon
- Start date
dstrawn9889
Well-Known Member
and for yet more clarification... you dont charge a magic band... it runs of a 2032 cell and near field
Goofyque'
Well-Known Member
I think they were referring to Charge as in credit, not charge as in power.
Yes, having implemented a passive RFID system I get the detail. You do not charge TO the magic band, however, it is the RFID link to your room account. The point was that the ability to charge to your room account was down for a number of hours today, be it room key or magic band. The point is still valid, bring an alternate form of payment because "these things happen..."
I think they were referring to Charge as in credit, not charge as in power.
ford91exploder
Resident Curmudgeon
Really, If Amazon were down for even 30 seconds it would make the 6 PM news, Yet resort wide system failures at the worlds largest theme park and resort are 'Meh the computers are down again, How long THIS time?, How much did this outage COST TWDC?, I can bet there are thousands of people who walked away from their purchases not wanting to deal with transcribing faint numbers on the back of their MB's.
The tab for this outage was probably in the millions.
Hover Boards dont work on water. unless youve got power...
gonzoWDW
Well-Known Member
If Amazon goes down for 30 seconds, that's their entire business grinding to a halt. Not really a fair comparison. This situation is more like saying "Amazon 1-Click is temporarily unavailable, please play using an alternate method". An issue that eats into revenue and delays the checkout process (and which should be investigated to prevent recurrence), but not the same as one of - if not the - biggest eCommerce websites temporarily going down.
Tom
Beta Return
That was me. I lifted your wallet in Epcot.
Jon81uk
Well-Known Member
If the room charge system went down at a Hilton hotel or another resort somewhere would the news care?
ford91exploder
Resident Curmudgeon
No, if ALL the Hiltons went down (as they did a couple of years ago) it would hit the news (as it did) because it's such a rare occurence, But IT failures are routine at Disney these days which IS the worlds largest single site resort.
ford91exploder
Resident Curmudgeon
The LiPo battery in the hoverboard will make quite a nice fire when it gets wet.
ford91exploder
Resident Curmudgeon
Being unable to process payments on Disney's preferred payment platform is pretty much the definition of business grinding to a halt, Recall that Disney touts that the 'Magic Band is all you need at the parks' A lot of people actually believe that and DON'T carry alternate payment and ID at the parks.
To have a multi-hour outage with a failover to paper is just unacceptable in the world of 21'st century IT systems,
World_Showcase_Lover007
Well-Known Member
In my previous jobs of managing a restaurant, we had contingency plans for when the power goes out or when internet was down, so that we could still process credit cards payments. But it was always chaos and slow moving when either of these things happened. Employees are in a groove of doing things in a certain way (no matter their age), and when disrupted, it causes operations to not go very well. Point is, I am sure there is a contingency plan, but the CMs are likely not very used to it, or simply don't remember what to do in cases like this.
JWG
Well-Known Member
You'll ruin their fun...
TheGuyThatMakesSwords
Well-Known Member
Really -this is worth commenting on. Not as a COMPLAINT - far more as an "I feel a little sorry for you, WDW". You see, I LOVE WDW.... and I kind of feel sorry for 'em.
The BANDS work pretty well .... but they are just a "key" into an old, decaying back end computer system. WDW spent a fortune on the bands.... but the back end stuff is still pretty much 1970's junk. Poor back end - poor place-where-all-your-data REALLY is. It's being bombarded harder than Dresden in WWII. It just can't handle all the new traffic, and it NEEDS an honorable retirement
.Think of it this way..... put a V8 engine into a model T
. The poor early 20th century model T will NOT be amused .Now, this could just be an inconvenience - except for one fundamental thing: THE COMPANY LOOSES MONEY when this happens over, and over and over - weekly, if not daily.... with MBs, with MDE, with Room Keys not "synced" to MBs, with failure after failure, lost revenue, and customers wanting compensation.
So - no suggestions here - just a comment that this garbage will get fixed when Disney gets serious about BUSINESS IT. To date? They are playing.
I had reservations for 2 at BOG yesterday at 11:45. Walked out at about 1. Not only were they on paper for DDP guests, which took quite some time to fill out, but per a CM, a guest profusely vomited over an ordering kiosk and they had to clear the area for 15 minutes to clean. Interesting lunch.....
Mad Stitch
Well-Known Member
Unfortunately most of corporate America operates this way. IT is viewed as an expense to the bottom line and band-aid solutions are applied to old outdated programming code for decades. Most people would be shocked about how fragile many computer systems are.Really -this is worth commenting on. Not as a COMPLAINT - far more as an "I feel a little sorry for you, WDW". You see, I LOVE WDW.... and I kind of feel sorry for 'em.
The BANDS work pretty well .... but they are just a "key" into an old, decaying back end computer system. WDW spent a fortune on the bands.... but the back end stuff is still pretty much 1970's junk. Poor back end - poor place-where-all-your-data REALLY is. It's being bombarded harder than Dresden in WWII. It just can't handle all the new traffic, and it NEEDS an honorable retirement
Think of it this way..... put a V8 engine into a model T
Now, this could just be an inconvenience - except for one fundamental thing: THE COMPANY LOOSES MONEY when this happens over, and over and over - weekly, if not daily.... with MBs, with MDE, with Room Keys not "synced" to MBs, with failure after failure, lost revenue, and customers wanting compensation.
So - no suggestions here - just a comment that this garbage will get fixed when Disney gets serious about BUSINESS IT. To date? They are playing.
GhostHost1000
Premium Member
While this was a problem I seriously doubt this issue "cost" wdw a large amount of money. If people were eating or in line to order food or even purchase a souvi I doubt they would say forget it and walk away just because they couldn't charge by having their magical bracelet light up mickeys cute little head green when they had contingency plans that just took a little longer to do. Also this didn't make the news because wdw didn't shut down and they were still making money and operating, just not with the magic band charging convenience at the time. My guess is those that didn't have another form of payment filled out a form with their magic band number on it to be billed later. Can anyone confirm this?