Magical Express Question

[Animaniac93-98]

At the time I booked my hotel, I did not know what my flight times would be. Now I do and I want to update the reservation.

Can I do this specific step online, or do I have to call Disney?

 

[KCheatle]

You have to call Disney. They don't let you alter your reservation online after you book it.

 

[Becky]

At the time I booked my hotel, I did not know what my flight times would be. Now I do and I want to update the reservation.

Can I do this specific step online, or do I have to call Disney?

Do NOT call Disney, they will only call ME with the info and sometimes after the ressie is made that does NOT happen. Call Magic Express directly at (866) 599-0951 and give them the flight info. Hey 866 is free, 407 W Disney is not.

 

[Rob562]

I second the vote to call DME directly.

This is especially true if you have a complicated itinerary. (People coming in on different flights, people coming in on different days, someone dropping off a rental car at the airport and then needing DME transport, etc)

While the folks at WDW Central Reservations are fine for handling a simple itinerary (everyone on the same flight) that you have ready to give them at the time of booking it can be hit-or-miss after that.

-Rob

 

[Tinkerbell397]

The CM's at DME are very helpful and friendly and they are prepared to make your trip a magical one. A year ago, a friend of mine was at the airport here is RI when she realized that she had not informed DME of her flight so she had no transportation to her Disney Resort. She called me because she was about to board (I was in the car driving to Maryland to visit my daughter) in a panic because she was afraid that she would have to spend a week at the airport....just kidding. Anyway.....with her confirmation #, I was able to secure her DME transportation. All she had to do was to go to the DME help desk and they printed her up a ticket. I don't recommend this last minute plan but the story just shows how organized and helpful Disney is.
Have a Magical Trip!

 

[SandySHM]

I found an online reservation form
http://disneyworld.disney.go.com/airport-transportation-reservation/

 

[KLeigh]

Definitely call and talk to DME directly. We called Disney and added our flight info for our visits in 2012 and 2013 - and both times there was no record of our DME reservation once we arrived at the airport check in desk.

Not a huge problem as they added in our info right then and there, but we ended up missing a bus and had to wait quite a while for the next one to arrive.

 

[DisneyJoe]

Do NOT call Disney, they will only call ME with the info and sometimes after the ressie is made that does NOT happen. Call Magic Express directly at (866) 599-0951 and give them the flight info. Hey 866 is free, 407 W Disney is not.

Actually, it's a computer thing, the main Disney central reservation computers send the DME info to the DME systems, or at least that is what they should do.

I agree to call Magical Express directly.

 

[Animaniac93-98]

Thanks for all your help. We'll try the online form first and then call DME if I need to.

I hate calling Disney direct as it's an expensive long-distance call and never a short one.

 

[JasonDeyoung]

Anytime I've had to call DME it was maybe a 2-3 minute call they just take your conf# get your flight#'s and that's it

 

[DisneyJoe]

and the DME phone number is toll free

 

[Joey Jurado]

does your Magical Express reservation show at all in your "My Disney Experience" page, I don't see mine at all

 

[CheshireCat12]

I guess you'll know if you get the DME packet with the luggage tags- it will say your flight numbers in the booklet.

 

[Rob562]

I found an online reservation form
http://disneyworld.disney.go.com/airport-transportation-reservation/

Interesting. That's the first time I've seen an online DME form that allowed as much control over flight info as that does. It might be a bit too involved for someone who isn't very computer savvy, but you can create "flight groups" and add different people to different groups as necessary depending on when they're flying in or out. It just takes some thinking out how to group people if their itineraries are complicated, like mine will.

Try this on for size: 6 people staying at SSR for a 7-night reservation. Two don't need arrival DME because they'll be transferring from another resort but will need transport on checkout day. Two arrive on checkin day but leave on day 5. Two others arrive on day 4 and leave on checkout day... And at the moment I'm not even sure if everyone will be on the same flight as the other half of their pair...

-Rob

 

[ratherbeinwdw]

does your Magical Express reservation show at all in your "My Disney Experience" page, I don't see mine at all

My son's shows on my reservations and tickets page.

 

[SandySHM]

Interesting. That's the first time I've seen an online DME form that allowed as much control over flight info as that does. It might be a bit too involved for someone who isn't very computer savvy, but you can create "flight groups" and add different people to different groups as necessary depending on when they're flying in or out. It just takes some thinking out how to group people if their itineraries are complicated, like mine will.

Try this on for size: 6 people staying at SSR for a 7-night reservation. Two don't need arrival DME because they'll be transferring from another resort but will need transport on checkout day. Two arrive on checkin day but leave on day 5. Two others arrive on day 4 and leave on checkout day... And at the moment I'm not even sure if everyone will be on the same flight as the other half of their pair...

-Rob

You definitely can do it. It also asks if you need pickup at airport and/or transport back to airport. It may take a little time since your group is so diverse. Good luck and enjoy your trip.

 

[Joey Jurado]

I just called the magical express, my flights were not linked to my reservation, they will now be sending my tags!

 

[DisneyJoe]

I guess you'll know if you get the DME packet with the luggage tags- it will say your flight numbers in the booklet.

They don't always send a separate DME booklet, especially with a MYW package. If it's a package, in many cases, the yellow luggage tags are in with the Incredibles booklet.

 

[CheshireCat12]

They don't always send a separate DME booklet, especially with a MYW package. If it's a package, in many cases, the yellow luggage tags are in with the Incredibles booklet.

OK, I do room-only so maybe it is different. Good to know.