I ordered an embroidered coat of arms as a wedding present for my brother and his wife many years ago, and definitely had some problems. I ordered it in late April/early May for a wedding in mid-July. According to their original estimates, it should have arrived by the beginning of July, but didn't end up getting there until September
That said, it's a really nice piece and looks great in their home. In the long run, it didn't really matter that it showed up late since they were so distracted by the wedding preparations followed by the honeymoon, but it was still disappointing that it took so much longer than they had estimated
But given the price that I paid, I suspect they only have to sell a couple things a day to cover their costs, which could explain why they've lasted for so long. Like the former jewelry shop in New Orleans Square, I assume they've been with Disney forever and have pretty favorable terms on their lease, which would make it easy to stay in business for minimal effort. It's the type of shop that really adds to the depth of the park experience even if you don't buy anything, and DLR is really lacking them
And from Disney's perspective, there's no reason to get rid of them. The space is too small to amount to anything meaningful (even queue space), especially since substantial ADA modifications would be required if they were to alter it in any way. It's easier to just keep collecting rent money than to change it into something else
