Magic Band Mayhem

[BuckyMom]

Anyone going in early summer having issues with Magic Band delivery? I am sending daughter with friends and then joining later in the week at a different resort. My band arrived, but the kids still don't have theirs. They were all ordered at the same time. I went in today and it appears that one of the girls chose purple which is on "backorder" but when I changed it to yellow - it still isn't synced up. I contacted Disney via chat. No solution. The only colors available now "complimentary" are yellow, orange, lime, and gray. The rest are a charge. I truly hope this isn't a ploy to force people to pay for the bands. Any ideas?

 

[ninjaprincesst]

When the custom bands went live on Monday 5/20 the response was overwhelming and the ran out of stock of many of the bands including some of the solid colors, they are restocking them as the become available, it's not a ploy they just way underestimated the response to the upgrade.

 

[Hakunamatata]

We received ours for our arrival date June 8.

 

[cjlyon]

Does anyone know when they expect to have the custom bands back in stock was hoping to get some for our trip later this year.

 

[Dave B]

I was able to order some last night

 

[Ricky Spanish]

We will be at WDW the first two weeks of June.
Got our magic bands a few weeks ago, no problems.
My sister-in-law and my niece will be meeting us for 5 days, not on our reservations.
They received 2 sets of magic bands!
Nothing special, just the standard solid colors.
Don't know why.
Don't know if they contacted Disney to find out why.

 

[BuckyMom]

We will be at WDW the first two weeks of June.
Got our magic bands a few weeks ago, no problems.
My sister-in-law and my niece will be meeting us for 5 days, not on our reservations.
They received 2 sets of magic bands!
Nothing special, just the standard solid colors.
Don't know why.
Don't know if they contacted Disney to find out why.

Can't imagine why they are running out when they are randoming sending duplicates. Geesh.

 

[Club Cooloholic]

We received ours for our arrival date June 8.

Same date we arrive and yes we got ours as well

 

[ninjaprincesst]

Can't imagine why they are running out when they are randoming sending duplicates. Geesh.

Can't imagine why they are running out when they are randoming sending duplicates. Geesh.

I really think the response last week was not expected, what I found odd is they ran out of the solid colors not just the upgrade choices, I also find it odd that all the upgrade choice bands are still widely available on line and in the parks.

 

[BuckyMom]

MDE says that they shipped - but I didn't get the email that I received when mine did. We are getting random colors. I guess we'll just be surprised when they arrive - if they arrive. Never had a problem before, but this go around has been more challenging.

 

[cjlyon]

I really want a upgraded band but not sure how long they are going to be out of stock was wondering if anyone else has heard anything

 

[Dave B]

I ordered some Saturday are you sure they are out of stock? Did you try or did you take the word of some posters

 

[Rob562]

I really think the response last week was not expected, what I found odd is they ran out of the solid colors not just the upgrade choices, I also find it odd that all the upgrade choice bands are still widely available on line and in the parks.

Unless it's moved since the Bands first started, the personalized MB orders for hotel reservations ship from a facility in Tennessee. Their supply is separate from the packaged ones sold in the parks in Florida and shipped for online sales (also sent from Florida, I believe).

So a supply problem with the hotel orders is separate from the full price ones.

-Rob

 

[ninjaprincesst]

Unless it's moved since the Bands first started, the personalized MB orders for hotel reservations ship from a facility in Tennessee. Their supply is separate from the packaged ones sold in the parks in Florida and shipped for online sales (also sent from Florida, I believe).

So a supply problem with the hotel orders is separate from the full price ones.

-Rob

I understand it's separate but it seems like it should be fairly easy to get a stock of the packaged ones sent over to help out until more stock comes in, also I noticed my upgraded bands were shipped from Tampa Florida.

 

[KilleriMac17]

Strange,

We aren't going until early September. We received our magic bands TODAY. Myself and my daughter got the upgraded ones we requested, my wife didn't get hers, and instead got an orange one(which she chose BEFORE the upgrade options were available). On the bill they charged for 3, but charge on the bank statement only shows them charging for 2. I never got an email or anything stating they shipped, or couldn't do all 3. Also odd, they shipped them over 3 months before the trip.

 

[PrincessNelly_NJ]

Strange,

We aren't going until early September. We received our magic bands TODAY. Myself and my daughter got the upgraded ones we requested, my wife didn't get hers, and instead got an orange one(which she chose BEFORE the upgrade options were available). On the bill they charged for 3, but charge on the bank statement only shows them charging for 2. I never got an email or anything stating they shipped, or couldn't do all 3. Also odd, they shipped them over 3 months before the trip.

Thats the norm apparently. I did try calling the special line for custom bands and waited over 90 minutes. They told me a supervisor would look into it and let me know.

 

[KilleriMac17]

Also, my wife just told me they came with the coupons for mini-golf,ect and ONE luggage tag, and no magical express stuff.. I figure the tags and ME stuff would come later, but thats usually when you get the tags and coupons as well.

 

[Hcalvert]

I got sick of waiting for the upgrades to come back into stock and only have 7 days left to order my bands. I went onto the Disney Parks app and scored two limited edition magic bands for $15 (It's a Small World and some emoji one) that are $30 each on ShopDisney and was not offered for the $10 upgrade. Apparently, the Disney Parks app is no longer working after May 31.

 

[KilleriMac17]

Looks like they are sending out emails now although I my wife got orange instead of gray:


Dear Disney Guest,
We are so excited for your upcoming visit to Walt Disney World® Resort! We hope you are enjoying the planning experience and looking forward to visiting us.
We are reaching out about the recent MagicBand order you made through My Disney Experience. Due to strong popularity, one or more of the upgraded MagicBands you ordered ran out of stock, and therefore, we are unable to complete your order. You will not be charged for the upgraded MagicBands that are not shipped to you and will receive a solid gray complimentary MagicBand instead.
We recognize the inconvenience of this situation. Therefore, for each upgraded MagicBand that we are unable to fulfill, we are providing you with a one-time use promotion code* for a credit of up to $15 toward the purchase of one (1) MagicBand ordered on shopDisney.com. We are also including an additional promotional code that will cover the cost of 2-Day Express Shipping of your MagicBand portion of the order on shopDisney.
Please visit shopDisney.com/MagicBands to choose from a variety of in-stock MagicBands. When you proceed to the check out, apply the one-time promotion code provided below, then complete the shipping and payment information. Most orders will ship from our warehouse within 2-3 days, and you will receive an email with tracking information once your MagicBand order ships.

​

Please accept our sincerest apologies and know that we want to make sure your vacation planning stays on track. Thank you for your understanding and we look forward to seeing you real soon!

Sincerely,
Guest Experience Team
Magic Kingdom, Inc.

 

[BuckyMom]

Update: We are now 8 days out.....no magic bands.....I have a confirmation from 2 weeks ago (after choosing what was available vs. what we originally ordered). The goal was to go straight to the room or straight to the parks, but now a front desk stop is necessary if they don't show up this week. Happy that others are getting theirs, but this is a bummer. We didn't go with anything fancy, just simple basic colors. We did get our ME stuff/luggage tags. So, at least that happened.