I pre-ordered Snow White when it came out on DVD. The deal was Snow White plus a free DVD of your choice. I chose Little Mermaid. I was promised that my DVD would arrive around October 8th, I think it was. At any rate... it never showed up. I waited an extra week, never showed up. I placed numerous phone calls with Disney, and the distribution company. Useless people. Incredibly RUDE, and very dishonest. I got so many runarounds and lines... One person would say it shipped, the next person said it hadn't shipped yet.
So at any rate... after calling every day for two weeks, they finally said that my DVD shipped on Oct 30th. Actually, I recieved 3 different dates, but the average was the 30th. Never came.
So now, it's the middle of November. Still no DVD. I went back to World of Disney where I ordered it. Asked to speak with a manager. I explained the situation, how the DVD never showed up, the rude people etc. The manager basically said that he won't do anything, because "how do I know you haven't already gotten the DVD?" I couldn't believe it, but he was actually acusing me of trying to scam the store. His attitude was appaling.
So, I placed even more phone calls to the distribution company. More lies, more runarounds. I pretty much has spoken to everyone there. They knew me. They didn't need to ask for info to bring up my account. Half the time, they didn't bother, they just hung up on me, when they realized it was me. Very unprofessional people. Not once did I ever raise my voice or say any non-Disney words to them, however, several of them made comments on my 'record card' saying that I had gotten hostile with them.
3 times I was promised a Manager would call me back. Never happened. The one time I did get to talk to a manager, I'm pretty sure it was one of the people there pretending to be a manager.
SO, I placed even MORE phone calls to Area Manager at WoD, as well as back to Buena Vista Pictures... more run arounds from them even, but FINALLY I got a hold of someone who was a help. She even called me back to update me on status. As an apology for the MAJOR problems I had, she offered to send me a Tarzan DVD free. (which arrived a few days before the Snow White DVD, by the way) Since she was so nice and helpful (and she was the ONLY one), I accepted this from her.
Bottom line... I didn't get my Snow White DVD (plus the free Little Mermaid DVD) until mid DECEMBER. Two months late.
I was also informed by the nice lady that she had litterally HUNDREDS of other people with similar issues.
This is why I will *NEVER* pre-order a Disney DVD ever again.
