I know they do. Having both DOESN'T WORK. There isn't enough capacity for everyone to have access to Genie+.
What gets me is how the majority of you say it's the lack of capacity as the reason Genie+ doesn't work. Since capacity isn't getting fixed ever the only option is to limit how many have access to Genie+. Whenever that's brought up the answer is always "they already have that". Around and around it goes. Making Genie+ available to everyone isn't working. Since you seem to have all the answers, what would be your plan to make Genie+ work better?