DISCLAIMER: I'm takin off my costume here... This is just Tyler the person speakin... As a cast member, I'd have to bite my tongue and smile, but right now, I'm just a regular person so I'm gonna vent a lil bit here. So you'll just have to pardon my tone.
Originally posted by thedisneyfan
This is the prime example of the Disney arrogance that's showing up more and more. Apparently people like you are the ones who must be absolutely deaf to the customer complaints I hear all the time when we go. these are the same customers without whom, I might add, you wouldn't have your job. You must be completely oblivious to the fact that WE are paying a great deal of money and we do expect to receive a great deal of quick, reliable service for that money.
On the contrary, I am not deaf, I can hear perfectly fine. For example, when I was training in busses to get my CDL, part of the training was driving around property. I remember going into Fort Wilderness, with "TRAINING" on my marquee, and also a quite visible red placard in the windshield with TRAINING written on it as well. As I was driving through, I saw a number of busses, so I knew they were all running quite frequently. Well, I drove by this one stop (Remember, I was training, and legally cannot pick up passengers), and this guy starts yelling profanities at me, and then runs up to the bus and starts banging on the window, as I'm still driving. (5-10mph of course)
I know he hasn't been waiting for more than 5 minutes, and even still, his language and actions were completely out of line. Now, I do realize that this is an isolated incident, however, it illustrates how a lot of complaints are because the guest simply either don't understand a policy, or simply don't care, and just think that we should drop everything and cater to them.
Originally posted by thedisneyfan
Your wisdom is obviously very questionable by the fact that you can say what you said about the bus service. The simple fact is that the bus service in the past year has sucked overall.
Let's look at this here. The average guest spends about one week at Walt Disney World, sometimes maybe two. Me... I'm there 5-7 days a week, 52 weeks a year, not including the overtime I might pick up, or when I go into the parks to play as a guest. I am intimatly involved with both Busses and Monorail operations, and am also knowledgeable about Watercraft. My managers consider me a friendly, hard, intelligent, knowledgeable worker, who takes pride in his efforts. Not to be arrogant, but I think I'm a little bit more qualified to say how bus service is. I see the day in and day out operations. I know which monorail drivers are slow and cause delays, I know how to maximize monorail cycle times, I know what bus routes can back up, I know how quickly it can all work, and I know how quickly it can all come to a complete halt.
Let me add this little tidbit. Transit companies from around the country come to us all the time, wanting to be shown just how we move so many people in such a short amount of time. They are amazed at our efficiency. I think that says a lot.
MIND YOU... I am NOT saying our system is perfect. It isn't. There are flaws. It could be better. It will never be perfect, as there is no such thing. Everything can be improved upon.
Originally posted by thedisneyfan
The real cost that YOU don't want to admit is the fewer and fewer bus drivers WDW would need if such expansion occurred not to mention the millions each year that would be saved from not having to have such drivers!
I'm not worried about that at all. There will always be plenty of roles for those Drivers. Disney will always need busses, even with monorail expansion. In addition, there are a lot of external routes right now that Disney uses outside contractors for, so Disney would just take them over.
