This report covers my family's recent Spring Break trip to Universal Orlando. I typically write my trip reports on my blog and then export them here. If you would like to read ahead of what is posted here, a link to the continuing trip report is at the end of this installment.
Thanks for reading!
Lebeau Family Trip Report 2019: Universal Orlando Resort
For the last few years, the Lebeau family has vacationed in sunny central Florida. We have recently returned from our third consecutive trip to the Universal Orlando Resort. Even as I was planning last year’s vacation, I viewed this Spring Break getaway as the completion of a Universal trilogy. As with any other vacation, the goal was to enjoy a little family fun. But it was also important to tie up any unfinished business from previous trips just in case we don’t make it back to Universal for a while.
(Re-)Introductions
Before we board our flight for Florida, let me introduce all of the players for any new readers out there. I am lebeau; husband, father, blogger and narrator for this trip report. My love of theme parks is well-documented here at Le Blog. When I am on vacation, I like to do things I can’t do at home. I get restless sitting around a hotel room watching TV or reading a book. I don’t mind relaxing, but I get bored if there isn’t more for me to do.
My wife, Mindy, has very different vacation preferences. For years, she has mostly tolerated my ambitious vacation planning and commando approach to theme park tourism. When the kids were younger, we made several trips to Walt Disney World. After our last visit in 2014, Mindy had reached her breaking point with the place.
We found that Universal was a good compromise. I still had access to theme parks I could explore to my hearts’ content and Mindy didn’t have to deal with the hassles of a Disney World vacation. After our initial week-long stay in 2017, it was Mindy’s idea to plan back-to-back return trips. We bought annual passes last summer in order to squeeze two vacations out of one ticket purchase.
Our oldest daughter, Josie, is a newly minted teenager. She had just turned thirteen prior to last year’s trip and she will be celebrating her fourteenth birthday very soon. Josie is a Harry Potter fan, but not obsessive. She’s at an age where she likes thrill rides when she is brave enough to ride them, but sometimes her courage fails her. As teenagers go, Josie is usually all smiles. But she’s as susceptible as any teen to sudden mood swings.
Kara is our youngest. She’s all about relaxation. Kara has fun in the parks, but she’d be equally happy hanging out in the hotel ordering room service and binge-watching her favorite shows on Netflix. Kara’s tenth birthday was the day after our trip ended, but we celebrated it all week long. Josie wouldn’t want all that attention, but Kara eats it up. As you will see from the pictures in this report, Kara is a bit of a ham.
Travel Day
Travel days are the worst part of any vacation. One of the reasons we keep going back to Orlando is that Mindy and the kids don’t travel especially well. The two hour flight into MCO is about as much as they can handle. Sometimes we look into more adventurous vacation destinations, but so far we keep coming back to the familiar flight.
I used to like to arrive in Orlando as early as possible in order to squeeze in some park time. But I have figured out that usually isn’t worth the effort. A later departure makes it easier to handle last-minute pre-vacation tasks.
To my utter astonishment, we currently have three dogs living with us (which is mostly Josie’s fault). That meant finding someone to dogsit while we were gone. Mindy has a young cousin who was willing to stay in our house and take care of the dogs in our absence, but that meant a lot of last-minute cleaning to make everything presentable.
My dad drove us to the airport. He has it in his head that he’s supposed to take a certain exit. The only thing is, he’s fixated on the exit before the airport. More than once, he has ended up taking a detour in the opposite direction. Sure enough, he got over in the wrong lane this year. I tried to gently point this out, but he was insistent that his exit was the right one. Finally, Mindy said something from the backseat and got us back on track.
The flight was pretty uneventful. The kids were excited because the seats had built-in TV screens. Kara took my headphones so she could watch a movie. Josie watched episodes of The Simpsons. We hit a little turbulence but arrived at MCO safe and sound.
From there, I had arranged transportation to our hotel through Tony Hinds. I had read rave reviews of Tony’s company from fellow tourists. The price was definitely right. A round trip from MCO to Portofino Bay was $100. That’s about half what I usually paid for similar services. That price includes a brief stop for groceries if you want it, but since we were in a hurry to get to the hotel and didn’t think we’d need any extra provisions.
Portofino Bay
Last year, we stayed at Portofino Bay because I was able to find a fantastic rate. This year we were paying Spring Break prices. There was no way I was going to match last year’s deal, but we were able to take advantage of the Annual Passholder Rate which presented a substantial discount. We also made the decision to upgrade to a Club Level room because the dining options at Portofino Bay outside of Sal’s Market Deli tend to be pricey even by Orlando standards.
One of the things we loved about our stay last year was our Bay View Room. We lucked out and got a ground-floor room with a quaint little patio right next to the harbor. Mindy enjoyed having breakfast outside most mornings. We were right next to a Starbucks and the little gelato shop. Everyone agreed that Portofino Bay was our favorite hotel in Orlando.
When it came time to decide where to stay this year, the choice was between returning to Portofino Bay or trying out the Hard Rock, the only deluxe hotel at Universal we haven’t visited yet. We ended up sticking with Portofino largely because we liked the pool there. The pool is important to the kids and I read that Hard Rock’s pool is unusually shallow. That was a deal-breaker.
As we pulled up to the hotel and the images of the little Italian fishing village came into view, I felt like we had made the right choice. I was looking forward to another relaxing stay in “fake Italy”. Staying at Portofino Bay is like spending a week inside Epcot’s Italy Pavilion if the pavilion had all the amenities of a deluxe resort.
My one reservation was our room assignment. I knew that at least part of the reason we enjoyed last year’s trip so much was that we had lucked into a centrally located room with a fantastic view. I had stressed to everyone before the trip that we probably wouldn’t be that lucky again.
I researched the location of the Club Level rooms before we left. Researching fine points of a Universal vacation can be a bit frustrating at times. There are entire websites and fan communities dedicated to even the most minute details of Walt Disney World. But I found out of date information on Universal at every website I visited. And a lot of things just aren’t covered.
Information about the Club Level rooms was hard to come by. Partially, that is because Portofino is the only deluxe hotel that doesn’t have dedicated club rooms. Instead, any room can be upgraded with access to the club for a price. When you reserve a Club Room, you will typically be assigned to one of the hotel’s larger “deluxe” rooms which are scattered throughout the hotel.
This is what I wrote about the Club Level rooms in my pre-trip report:
Another factor is proximity to the lounge. Last year our room was in the East Wing of the resort. We had a Bay View on the ground floor which came with a nice enclosed patio. It was very nice. Unfortunately, we have no idea where we will be located this time around despite paying for a room upgrade.
The Club Level rooms at the other two deluxe hotels are all located on a dedicated floor near the lounge, but that’s not how Portofino Bay is set up. Instead, the lounge is in the main building and Club Level rooms are scattered throughout the resort. This allows greater flexibility to offer the Club Level upcharge to any room, but there’s no guarantee your room will be located close to the lounge.
From what I have read, most of the Club Level rooms are located in the West Wing in the general vicinity of the Villa or Beach pools. The resort is relatively compact, so I’m not terribly concerned with long walks to and from the lounge or any of the other amenities. But our room assignment enhanced our stay last year so I am hoping for a similar experience this time around.
I want to stress that Mindy read this report when I posted it one month before our trip. She even pointed out some of my typos, so I know she read it somewhat closely.
The view from our room
I am also fairly certain that leading up to the trip I made sure to bring up the issue of room location and that I had no way of knowing where we would be located or what kind of view we would have until after we checked in. If anything, I may have brought it up so often that my warnings fell on deaf ears. Because no matter how many times I attempted to deliver the message, Mindy was surprised and disappointed by the location of our room this year.
We were assigned to a room in the Villa section of the hotel as I had expected. Our room was on the fifth floor which is a bit deceiving. The lobby is located on the third floor, so we were only two floors up from the Club and most of the hotel’s amenities.
In adhering to the theme of an Italian fishing village, Portofino Bay includes a lot of staircases, pathways and public areas. This means that while the distance from Point A to Point B may be negligible, you may end up walking quite a bit. There is often no choice but to take the scenic route. Our room was located in the heart of the Villa overlooking the Beach Pool. But getting there from the hotel lobby was about a ten minute walk through several twisting hallways.
View of the Villa from our room
Early in our stay, we figured out that there was an elevator right around the corner from our room that made it very easy to get to the pools, the spa and the arcade. The boat dock was a little further out, but not much farther away than it was last year. We could get to and from the Club in about five minutes. But that first night as we were walking down the well-decorated corridors to our room, none of that mattered.
It became very obvious to everyone that Mindy was losing patience with the walk to our room. On a previous trip we stayed at Cabana Bay and Mindy’s biggest complaint was the walk from the main building to our room. She was having flashbacks to that experience and it was making her angry. Even the kids picked up on it.
When we got to the room, Mindy was fuming. She kept muttering about how stupid it was that the Club wasn’t on the same floor as the Club Level rooms. I didn’t disagree, but that was the arrangement and I thought everyone was aware of it in advance. I opened the window hoping for something other than a parking lot and I was reasonably pleased to see a view of the Beach Pool and some of the surrounding Villa. It wasn’t as nice as our Bay View, but it would do.
Pool view from our room
Josie stared out the window with me and we exchanged a look. It was best just to ride this one out. No one say anything.
The room was very similar to the one we stayed in last year. It was a little larger. The extra space was mostly dedicated to the bathroom area. The room we stayed in last year had a much larger bathroom than most Orlando-area hotels, but it did not have a separate bathtub.
This room had a shower and a tub. Next to the tub was a window that could be opened into the bedroom. The kids absolutely loved this feature. They may or may not have climbed through the window to jump on the beds. Okay, they totally did that.
The bathroom also had an unusual feature allowing you to pipe audio from the TV into the bathroom. The kids liked to open the window so they could see the TV while taking a bath. It took some craning of your neck to actually see the TV from the bathroom, but you could definitely follow along with the audio.
While we were checking out the room, Mindy did some unpacking. She can never really relax in a hotel room until the bags have been at least partially unpacked. This helped to relieve some of the frustration she was feeling over the location of the room, but she was still pretty obviously disappointed.
By this time it was after 8:00. The parks were getting ready to close for the night, but we never planned to visit them on our arrival day. Instead, we were going to check out the Portofino Club. They served “sweet treats” from 8:00-9:00 every night and the kids were looking forward to trying out the deserts.
The Portofino Club
The Club is located near the hotel lobby. There are signs marking the location but they are easily overlooked if you aren’t specifically looking for them. I had been to the Vacation Planning Center that is next to the club but never really noticed the signs before. When we checked in, we were given two extra key cards which opened the door to the club.
Basically the club was like a nice living room with a small buffet area attached. There was a TV which was tuned to basketball that night but was usually playing kids’ shows or family-friendly movies. There were enough tables and chairs that we never had to look for alternate seating.
At night the bar was open. Beer and wine were included and liquor was available at what I believe are reasonable prices. I’m not a drinker, so I’m not the best judge of that. Other beverage options included milk, coffee, soda and bottles of water.
The central buffet area offered up three different sweets. There was always a cookie. Most nights it was chocolate chip, but sometimes it was a chocolate cookie with white chocolate chips. The girls raved about the cookies and I have to admit they were really tasty. I have a high bar for cookies and these were surprisingly soft and loaded with chocolate bits. I’m kind of wishing I had one right now to be honest.
The other two treats rotated from night to night but usually there was some kind of tart and a pastry. There were exceptions. On our first night, they served up a berry tart (with a powerful punch of raspberry flavor) and a chocolate pot de crème.
Josie is a big fan of raspberries and chocolate mousse, so all of the desserts were big hits with her. Mindy and Kara don’t care for raspberries so they didn’t like the tart. But no matter what desserts were offered, you could reliably satisfy your sweet tooth with cookies and milk.
The desserts put everyone in a good mood. I think the walk back to the room reminded Mindy of her displeasure, but she was mostly over it. There was a Glow Party going on at the pool below including glow-in-the-dark toys and a foam pit in the kiddie pool. It looked like a good time, but we weren’t up for it. The pool-view rooms could be pretty noisy, but the party ended at 10:00 and things quieted down. Still, if you’re sensitive to that sort of thing you may want to avoid rooms overlooking the Beach Pool.
I always bring an Amazon Firestick with us on vacation because TV offerings tend to be limited in the hotels. I didn’t especially feel like hooking it up before bed. Connecting to the hotel wi-fi is a bit of a chore using the Firestick remote. Fortunately, the kids were able to find Zootopia and we watched that before bed.
I think everyone slept pretty soundly that night. That’s one of the advantages of travel days. We were all pretty worn out. After a good night’s sleep we woke ready to start the vacation in earnest.
Next: First Day at the Parks
Thanks for reading!
Lebeau Family Trip Report 2019: Universal Orlando Resort
For the last few years, the Lebeau family has vacationed in sunny central Florida. We have recently returned from our third consecutive trip to the Universal Orlando Resort. Even as I was planning last year’s vacation, I viewed this Spring Break getaway as the completion of a Universal trilogy. As with any other vacation, the goal was to enjoy a little family fun. But it was also important to tie up any unfinished business from previous trips just in case we don’t make it back to Universal for a while.
(Re-)Introductions
Before we board our flight for Florida, let me introduce all of the players for any new readers out there. I am lebeau; husband, father, blogger and narrator for this trip report. My love of theme parks is well-documented here at Le Blog. When I am on vacation, I like to do things I can’t do at home. I get restless sitting around a hotel room watching TV or reading a book. I don’t mind relaxing, but I get bored if there isn’t more for me to do.
My wife, Mindy, has very different vacation preferences. For years, she has mostly tolerated my ambitious vacation planning and commando approach to theme park tourism. When the kids were younger, we made several trips to Walt Disney World. After our last visit in 2014, Mindy had reached her breaking point with the place.
We found that Universal was a good compromise. I still had access to theme parks I could explore to my hearts’ content and Mindy didn’t have to deal with the hassles of a Disney World vacation. After our initial week-long stay in 2017, it was Mindy’s idea to plan back-to-back return trips. We bought annual passes last summer in order to squeeze two vacations out of one ticket purchase.
Our oldest daughter, Josie, is a newly minted teenager. She had just turned thirteen prior to last year’s trip and she will be celebrating her fourteenth birthday very soon. Josie is a Harry Potter fan, but not obsessive. She’s at an age where she likes thrill rides when she is brave enough to ride them, but sometimes her courage fails her. As teenagers go, Josie is usually all smiles. But she’s as susceptible as any teen to sudden mood swings.
Kara is our youngest. She’s all about relaxation. Kara has fun in the parks, but she’d be equally happy hanging out in the hotel ordering room service and binge-watching her favorite shows on Netflix. Kara’s tenth birthday was the day after our trip ended, but we celebrated it all week long. Josie wouldn’t want all that attention, but Kara eats it up. As you will see from the pictures in this report, Kara is a bit of a ham.
Travel Day
Travel days are the worst part of any vacation. One of the reasons we keep going back to Orlando is that Mindy and the kids don’t travel especially well. The two hour flight into MCO is about as much as they can handle. Sometimes we look into more adventurous vacation destinations, but so far we keep coming back to the familiar flight.
I used to like to arrive in Orlando as early as possible in order to squeeze in some park time. But I have figured out that usually isn’t worth the effort. A later departure makes it easier to handle last-minute pre-vacation tasks.
To my utter astonishment, we currently have three dogs living with us (which is mostly Josie’s fault). That meant finding someone to dogsit while we were gone. Mindy has a young cousin who was willing to stay in our house and take care of the dogs in our absence, but that meant a lot of last-minute cleaning to make everything presentable.
My dad drove us to the airport. He has it in his head that he’s supposed to take a certain exit. The only thing is, he’s fixated on the exit before the airport. More than once, he has ended up taking a detour in the opposite direction. Sure enough, he got over in the wrong lane this year. I tried to gently point this out, but he was insistent that his exit was the right one. Finally, Mindy said something from the backseat and got us back on track.
The flight was pretty uneventful. The kids were excited because the seats had built-in TV screens. Kara took my headphones so she could watch a movie. Josie watched episodes of The Simpsons. We hit a little turbulence but arrived at MCO safe and sound.
From there, I had arranged transportation to our hotel through Tony Hinds. I had read rave reviews of Tony’s company from fellow tourists. The price was definitely right. A round trip from MCO to Portofino Bay was $100. That’s about half what I usually paid for similar services. That price includes a brief stop for groceries if you want it, but since we were in a hurry to get to the hotel and didn’t think we’d need any extra provisions.
Portofino Bay
Last year, we stayed at Portofino Bay because I was able to find a fantastic rate. This year we were paying Spring Break prices. There was no way I was going to match last year’s deal, but we were able to take advantage of the Annual Passholder Rate which presented a substantial discount. We also made the decision to upgrade to a Club Level room because the dining options at Portofino Bay outside of Sal’s Market Deli tend to be pricey even by Orlando standards.
One of the things we loved about our stay last year was our Bay View Room. We lucked out and got a ground-floor room with a quaint little patio right next to the harbor. Mindy enjoyed having breakfast outside most mornings. We were right next to a Starbucks and the little gelato shop. Everyone agreed that Portofino Bay was our favorite hotel in Orlando.
When it came time to decide where to stay this year, the choice was between returning to Portofino Bay or trying out the Hard Rock, the only deluxe hotel at Universal we haven’t visited yet. We ended up sticking with Portofino largely because we liked the pool there. The pool is important to the kids and I read that Hard Rock’s pool is unusually shallow. That was a deal-breaker.
As we pulled up to the hotel and the images of the little Italian fishing village came into view, I felt like we had made the right choice. I was looking forward to another relaxing stay in “fake Italy”. Staying at Portofino Bay is like spending a week inside Epcot’s Italy Pavilion if the pavilion had all the amenities of a deluxe resort.
My one reservation was our room assignment. I knew that at least part of the reason we enjoyed last year’s trip so much was that we had lucked into a centrally located room with a fantastic view. I had stressed to everyone before the trip that we probably wouldn’t be that lucky again.
I researched the location of the Club Level rooms before we left. Researching fine points of a Universal vacation can be a bit frustrating at times. There are entire websites and fan communities dedicated to even the most minute details of Walt Disney World. But I found out of date information on Universal at every website I visited. And a lot of things just aren’t covered.
Information about the Club Level rooms was hard to come by. Partially, that is because Portofino is the only deluxe hotel that doesn’t have dedicated club rooms. Instead, any room can be upgraded with access to the club for a price. When you reserve a Club Room, you will typically be assigned to one of the hotel’s larger “deluxe” rooms which are scattered throughout the hotel.
This is what I wrote about the Club Level rooms in my pre-trip report:
Another factor is proximity to the lounge. Last year our room was in the East Wing of the resort. We had a Bay View on the ground floor which came with a nice enclosed patio. It was very nice. Unfortunately, we have no idea where we will be located this time around despite paying for a room upgrade.
The Club Level rooms at the other two deluxe hotels are all located on a dedicated floor near the lounge, but that’s not how Portofino Bay is set up. Instead, the lounge is in the main building and Club Level rooms are scattered throughout the resort. This allows greater flexibility to offer the Club Level upcharge to any room, but there’s no guarantee your room will be located close to the lounge.
From what I have read, most of the Club Level rooms are located in the West Wing in the general vicinity of the Villa or Beach pools. The resort is relatively compact, so I’m not terribly concerned with long walks to and from the lounge or any of the other amenities. But our room assignment enhanced our stay last year so I am hoping for a similar experience this time around.
I want to stress that Mindy read this report when I posted it one month before our trip. She even pointed out some of my typos, so I know she read it somewhat closely.
The view from our room
I am also fairly certain that leading up to the trip I made sure to bring up the issue of room location and that I had no way of knowing where we would be located or what kind of view we would have until after we checked in. If anything, I may have brought it up so often that my warnings fell on deaf ears. Because no matter how many times I attempted to deliver the message, Mindy was surprised and disappointed by the location of our room this year.
We were assigned to a room in the Villa section of the hotel as I had expected. Our room was on the fifth floor which is a bit deceiving. The lobby is located on the third floor, so we were only two floors up from the Club and most of the hotel’s amenities.
In adhering to the theme of an Italian fishing village, Portofino Bay includes a lot of staircases, pathways and public areas. This means that while the distance from Point A to Point B may be negligible, you may end up walking quite a bit. There is often no choice but to take the scenic route. Our room was located in the heart of the Villa overlooking the Beach Pool. But getting there from the hotel lobby was about a ten minute walk through several twisting hallways.
View of the Villa from our room
Early in our stay, we figured out that there was an elevator right around the corner from our room that made it very easy to get to the pools, the spa and the arcade. The boat dock was a little further out, but not much farther away than it was last year. We could get to and from the Club in about five minutes. But that first night as we were walking down the well-decorated corridors to our room, none of that mattered.
It became very obvious to everyone that Mindy was losing patience with the walk to our room. On a previous trip we stayed at Cabana Bay and Mindy’s biggest complaint was the walk from the main building to our room. She was having flashbacks to that experience and it was making her angry. Even the kids picked up on it.
When we got to the room, Mindy was fuming. She kept muttering about how stupid it was that the Club wasn’t on the same floor as the Club Level rooms. I didn’t disagree, but that was the arrangement and I thought everyone was aware of it in advance. I opened the window hoping for something other than a parking lot and I was reasonably pleased to see a view of the Beach Pool and some of the surrounding Villa. It wasn’t as nice as our Bay View, but it would do.
Pool view from our room
Josie stared out the window with me and we exchanged a look. It was best just to ride this one out. No one say anything.
The room was very similar to the one we stayed in last year. It was a little larger. The extra space was mostly dedicated to the bathroom area. The room we stayed in last year had a much larger bathroom than most Orlando-area hotels, but it did not have a separate bathtub.
This room had a shower and a tub. Next to the tub was a window that could be opened into the bedroom. The kids absolutely loved this feature. They may or may not have climbed through the window to jump on the beds. Okay, they totally did that.
The bathroom also had an unusual feature allowing you to pipe audio from the TV into the bathroom. The kids liked to open the window so they could see the TV while taking a bath. It took some craning of your neck to actually see the TV from the bathroom, but you could definitely follow along with the audio.
While we were checking out the room, Mindy did some unpacking. She can never really relax in a hotel room until the bags have been at least partially unpacked. This helped to relieve some of the frustration she was feeling over the location of the room, but she was still pretty obviously disappointed.
By this time it was after 8:00. The parks were getting ready to close for the night, but we never planned to visit them on our arrival day. Instead, we were going to check out the Portofino Club. They served “sweet treats” from 8:00-9:00 every night and the kids were looking forward to trying out the deserts.
The Portofino Club
The Club is located near the hotel lobby. There are signs marking the location but they are easily overlooked if you aren’t specifically looking for them. I had been to the Vacation Planning Center that is next to the club but never really noticed the signs before. When we checked in, we were given two extra key cards which opened the door to the club.
Basically the club was like a nice living room with a small buffet area attached. There was a TV which was tuned to basketball that night but was usually playing kids’ shows or family-friendly movies. There were enough tables and chairs that we never had to look for alternate seating.
At night the bar was open. Beer and wine were included and liquor was available at what I believe are reasonable prices. I’m not a drinker, so I’m not the best judge of that. Other beverage options included milk, coffee, soda and bottles of water.
The central buffet area offered up three different sweets. There was always a cookie. Most nights it was chocolate chip, but sometimes it was a chocolate cookie with white chocolate chips. The girls raved about the cookies and I have to admit they were really tasty. I have a high bar for cookies and these were surprisingly soft and loaded with chocolate bits. I’m kind of wishing I had one right now to be honest.
The other two treats rotated from night to night but usually there was some kind of tart and a pastry. There were exceptions. On our first night, they served up a berry tart (with a powerful punch of raspberry flavor) and a chocolate pot de crème.
Josie is a big fan of raspberries and chocolate mousse, so all of the desserts were big hits with her. Mindy and Kara don’t care for raspberries so they didn’t like the tart. But no matter what desserts were offered, you could reliably satisfy your sweet tooth with cookies and milk.
The desserts put everyone in a good mood. I think the walk back to the room reminded Mindy of her displeasure, but she was mostly over it. There was a Glow Party going on at the pool below including glow-in-the-dark toys and a foam pit in the kiddie pool. It looked like a good time, but we weren’t up for it. The pool-view rooms could be pretty noisy, but the party ended at 10:00 and things quieted down. Still, if you’re sensitive to that sort of thing you may want to avoid rooms overlooking the Beach Pool.
I always bring an Amazon Firestick with us on vacation because TV offerings tend to be limited in the hotels. I didn’t especially feel like hooking it up before bed. Connecting to the hotel wi-fi is a bit of a chore using the Firestick remote. Fortunately, the kids were able to find Zootopia and we watched that before bed.
I think everyone slept pretty soundly that night. That’s one of the advantages of travel days. We were all pretty worn out. After a good night’s sleep we woke ready to start the vacation in earnest.
Next: First Day at the Parks