Layoffs at Walt Disney World and other divisions of WDC

pheneix

Well-Known Member
Original Poster
Greetings everyone,

For anyone who asks, yes, I still stand by my previous posts about Avatar not having a strong shot at becoming reality. But as long as Disney keeps perpetually pushing back the opening date (now 2017!), how will any of us ever get proved wrong?

However, I'm here today to talk about the exact opposite of new additions. Indeed, Disney's best kept secret going into 2013 is really about how hard it is about to take the meat cleaver to its workforce. Various sources in the media today will be reporting about a "cost savings review" that was initiated by Jay Rasulo after Disney's earnings miss to close their fiscal year. Today some of the results of that review will start tricking down below upper management to the people who will ultimately be responsible for carrying out the suggestions from that "review."

The bottom line is that P&R has been asked to find a way to eliminate 10% of its labor. This is inclusive of WDI to the cruise ships to the front line CMs at the parks. How they bring this about is up to them. Hiring freeze/layoffs/tighten part time and seasonal standards/etc. They have more than one tool at their disposal than merely firing people. But layoffs will be a part of this financial review and they are likely going to hurt. One such example is the dramatic reduction in operating hours for MK in 2013. MK basically has to have four shifts worth of personnel for every one position they have because of the nature of its holiday parties, EMH, and guest demand on weekends. Pare those hours back to where it is more manageable to only have three CMs on the payroll for every one position and you just saved yourself a lot of money.

I should also note that other divisions of WDC are going to be nailed a lot harder than P&R. The Studio in particular has a large number of redundant positions in a post-Lucasfilm environment.

I'll post more as it becomes available.
 

sweetpee_1993

Well-Known Member
Why cut cast where the success and $$ is flowing? I don't get that thinking. If the DCL side is performing well, why cut cast? If they reduce cast on the ships it can impact guest experience which will adversely affect the numbers for the future. Is this more short-sighted knee-jerking from TWDC to make the immediate numbers look pretty on paper? Sure feels like it to me. Kinda reminds me of, well, the government...short-sighted actions with zero regard for the mess the powers-that-be leave for future generations to clean up. Shameful.

Perhaps the cast-cleaning should start with the suits at the top. Less of them could be eliminated to make the most impact on the numbers. How about zero bonuses?

Personally, I'm feelin' my brand loyalty eroding slow but steady.
 

pheneix

Well-Known Member
Original Poster
WDC derives half of its income from one source: ESPN and its brand. As the cost of maintaining the ESPN brand increases, costs have to be cut elsewhere to ensure that earnings for the entire company maintain the growth that shareholders expect.

It does not matter if the guest experience suffers with the cost cuts that are on the way. They are in service to a greater good as far as the Company is concerned. Disney is more interested in spending your theme park dollars on NCAA sports deals than new rides.
 

menamechris

Well-Known Member
I just hope they lay off people in the right areas. Amazingly, I have found there to be an incredible amount of cast members working around WDW - probably too many. Do you really need 8 people in the Animal Kingdom parking lot helping me park on a Sunday morning? No. The last few months, I have seen way too many cast members walking around aimlessly or socializing rather than working - and I think that's something management should be reviewing.
 

BwanaBob

Well-Known Member
Greetings everyone,

For anyone who asks, yes, I still stand by my previous posts about Avatar not having a strong shot at becoming reality. But as long as Disney keeps perpetually pushing back the opening date (now 2017!), how will any of us ever get proved wrong?

However, I'm here today to talk about the exact opposite of new additions. Indeed, Disney's best kept secret going into 2013 is really about how hard it is about to take the meat cleaver to its workforce. Various sources in the media today will be reporting about a "cost savings review" that was initiated by Jay Rasulo after Disney's earnings miss to close their fiscal year. Today some of the results of that review will start tricking down below upper management to the people who will ultimately be responsible for carrying out the suggestions from that "review."

The bottom line is that P&R has been asked to find a way to eliminate 10% of its labor. This is inclusive of WDI to the cruise ships to the front line CMs at the parks. How they bring this about is up to them. Hiring freeze/layoffs/tighten part time and seasonal standards/etc. They have more than one tool at their disposal than merely firing people. But layoffs will be a part of this financial review and they are likely going to hurt. One such example is the dramatic reduction in operating hours for MK in 2013. MK basically has to have four shifts worth of personnel for every one position they have because of the nature of its holiday parties, EMH, and guest demand on weekends. Pare those hours back to where it is more manageable to only have three CMs on the payroll for every one position and you just saved yourself a lot of money.

I should also note that other divisions of WDC are going to be nailed a lot harder than P&R. The Studio in particular has a large number of redundant positions in a post-Lucasfilm environment.

I'll post more as it becomes available.
Doesn't make sense to layoff.
This can be done without layoffs.
I think your thread topic is a little over the top.
 

COProgressFan

Well-Known Member
I just hope they lay off people in the right areas. Amazingly, I have found there to be an incredible amount of cast members working around WDW - probably too many. Do you really need 8 people in the Animal Kingdom parking lot helping me park on a Sunday morning? No. The last few months, I have seen way too many cast members walking around aimlessly or socializing rather than working - and I think that's something management should be reviewing.

I agree with this, as I often see CMs essentially doing nothing. Yet at the same time, how many times have you been in a line for quick service and wished there were more registers open, or, as discussed in other threads tried to get out of the hub after Wishes with no crowd control CMs to be found?

It goes both ways. It seems like CM allocation is the issue. As a guest, I'd obviously rather there be more CMs than fewer, but folks like Phil and Meg might see that differently.
 

disneyflush

Well-Known Member
WDC derives half of its income from one source: ESPN and its brand. As the cost of maintaining the ESPN brand increases, costs have to be cut elsewhere to ensure that earnings for the entire company maintain the growth that shareholders expect.

It does not matter if the guest experience suffers with the cost cuts that are on the way. They are in service to a greater good as far as the Company is concerned. Disney is more interested in spending your theme park dollars on NCAA sports deals than new rides.

A previous line of work involved contractual dealings with ESPN to keep their ESPN and ESPN2 channels on a basic cable lineup (approx 30 channels) in a rural area in the early to mid 2000's. The cost per subscriber per month for almost every other channel was from about 10 cents to upwards of 40 cents, give or take a few pennies. Stations like CNN, NBC, MTV, etc. Then there was ESPN and ESPN2 which were arround $4.50 per subscriber back almost 10 years ago. Their pricing model and arrogance was stunning back then. We paid it though.
 

BwanaBob

Well-Known Member
I just hope they lay off people in the right areas. Amazingly, I have found there to be an incredible amount of cast members working around WDW - probably too many. Do you really need 8 people in the Animal Kingdom parking lot helping me park on a Sunday morning? No. The last few months, I have seen way too many cast members walking around aimlessly or socializing rather than working - and I think that's something management should be reviewing.
Those eight people cost $60/hr.
While they may appear to be doing "nothing" when you see them, they are hardly breaking the bank at WDW.

Mgmt does regularly review cast activities. Problem with a union environment is that people are not paid for performance, and dealing with these issues can be long and drawn out by red tape. Add in cast members who do not take job seriously (some CP's who hate their program...) and you get lack-luster performance.
 

disneygirl1024

Well-Known Member
Why cut cast where the success and $$ is flowing? I don't get that thinking. If the DCL side is performing well, why cut cast? If they reduce cast on the ships it can impact guest experience which will adversely affect the numbers for the future. Is this more short-sighted knee-jerking from TWDC to make the immediate numbers look pretty on paper? Sure feels like it to me. Kinda reminds me of, well, the government...short-sighted actions with zero regard for the mess the powers-that-be leave for future generations to clean up. Shameful.

Perhaps the cast-cleaning should start with the suits at the top. Less of them could be eliminated to make the most impact on the numbers. How about zero bonuses?

Personally, I'm feelin' my brand loyalty eroding slow but steady.
I agree with zero bonuses!!! Also cut pay at the top. People do not need to make millions of dollars a year to sit on their behind. They can afford to loss a few bucks a year or ahem, a few million, as a paycut to keep their business running and keep people employed.
 

asianway

Well-Known Member
WDC derives half of its income from one source: ESPN and its brand. As the cost of maintaining the ESPN brand increases, costs have to be cut elsewhere to ensure that earnings for the entire company maintain the growth that shareholders expect.

It does not matter if the guest experience suffers with the cost cuts that are on the way. They are in service to a greater good as far as the Company is concerned. Disney is more interested in spending your theme park dollars on NCAA sports deals than new rides.
And this is why we would be better off if they sold P&R outright.
 

gocatsgo538

New Member
I just hope they lay off people in the right areas. Amazingly, I have found there to be an incredible amount of cast members working around WDW - probably too many. Do you really need 8 people in the Animal Kingdom parking lot helping me park on a Sunday morning? No. The last few months, I have seen way too many cast members walking around aimlessly or socializing rather than working - and I think that's something management should be reviewing.

I would have to agree with this. After just returning from my first trip back in about 7 years, I noticed may too many cast members socializing, even when they should have been helping guests looking for assistance. One place I found this particularly annoying was at The Haunted Mansion. Cast members were talking very obviously about their everyday lives. For example, one one talking about how he didn't get any sleep due to a new baby. While I can feel for him, as a guest I don't want to hear about that while you are supposed to be giving me the feeling of walking into an actual "Haunted Mansion". It just doesn't make for a good show.
 

asianway

Well-Known Member
I would have to agree with this. After just returning from my first trip back in about 7 years, I noticed may too many cast members socializing, even when they should have been helping guests looking for assistance. One place I found this particularly annoying was at The Haunted Mansion. Cast members were talking very obviously about their everyday lives. For example, one one talking about how he didn't get any sleep due to a new baby. While I can feel for him, as a guest I don't want to hear about that while you are supposed to be giving me the feeling of walking into an actual "Haunted Mansion". It just doesn't make for a good show.
4 handlers running the TL dance party is absurd. But, these are union rules and any layoffs are not going to affect them...Only by attrition and reduced hours.
 

donaldtoo

Well-Known Member
I would have to agree with this. After just returning from my first trip back in about 7 years, I noticed may too many cast members socializing, even when they should have been helping guests looking for assistance. One place I found this particularly annoying was at The Haunted Mansion. Cast members were talking very obviously about their everyday lives. For example, one one talking about how he didn't get any sleep due to a new baby. While I can feel for him, as a guest I don't want to hear about that while you are supposed to be giving me the feeling of walking into an actual "Haunted Mansion". It just doesn't make for a good show.

You'd think he could've at least kept it in character with a spooky voice and all...
"Our happy little haunt spooked us all night. Today I just feel so...dead." ;)
 

Patricia Melton

Well-Known Member
This happens at all big companies because the Ivy League MBAs who are hired come in with the goal of cutting a bunch of costs so they can trumpet how much they increased profits. And then the MBAs leave that company for another one...their big picture goal is to work at 4 or 5 big companies before they are 45, and then they start their own consulting companies. None of these guys plan on being at any company for longer than 3 years because that would make it harder for them to be in high positions at a half dozen corporations before they leave to hang up their own shingle.

There's no concern for the longterm health of a company from these guys. They just want to cut, cut, cut so that when they leave in 3 years they can show savings and increased profits...and they are never held accountable for any problems that develop as a result of all those cuts.

To me it feels like playing that game Jenga. They keep taking out pieces from the bottom because they think that no one pays attention to those and they are expendable. But if you keep removing pieces from the bottom the tower starts to wobble. The MBAs don't care, because they keep drawing attention to the top which looks fine. Meanwhile, the tower's being undermined and destabilized and gets shakier and shakier until one day something will shake it. A while back before those pieces were removed it could have survived that shake, but after all the cuts it's become so weak it will fall.

The MBAs are long gone though...playing the same game at another table now.
 

danlb_2000

Premium Member
Doesn't make sense to layoff.
This can be done without layoffs.
I think your thread topic is a little over the top.

When you need to make up for a revenue short fall, laying people off is the quickest and easiet way to do it. Wish it wasn't true, but I have seen it happen time and time again.
 

Pioneer Hall

Well-Known Member
This happens at all big companies because the Ivy League MBAs who are hired come in with the goal of cutting a bunch of costs so they can trumpet how much they increased profits. And then the MBAs leave that company for another one...their big picture goal is to work at 4 or 5 big companies before they are 45, and then they start their own consulting companies. None of these guys plan on being at any company for longer than 3 years because that would make it harder for them to be in high positions at a half dozen corporations before they leave to hang up their own shingle.

There's no concern for the longterm health of a company from these guys. They just want to cut, cut, cut so that when they leave in 3 years they can show savings and increased profits...and they are never held accountable for any problems that develop as a result of all those cuts.

To me it feels like playing that game Jenga. They keep taking out pieces from the bottom because they think that no one pays attention to those and they are expendable. But if you keep removing pieces from the bottom the tower starts to wobble. The MBAs don't care, because they keep drawing attention to the top which looks fine. Meanwhile, the tower's being undermined and destabilized and gets shakier and shakier until one day something will shake it. A while back before those pieces were removed it could have survived that shake, but after all the cuts it's become so weak it will fall.

The MBAs are long gone though...playing the same game at another table now.

Your continuous generalizations towards people with a certain degree are a bit nauseating at this point. Thank you for judging me without knowing a thing about me, based solely on a degree.
 

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