excuse me but I am not exaggerating anything. I am there two or three times a month and have noticed the state of the monorails is not improving so yes that is my perspective on it, they are not in good shape. As to the narration the cab was empty, the volume was not low or being drowned out. On the occasions it does work its a simple statement that says now arriving at the magic kingdom, or the specific resort, that's not a full narration. It use to be a detailed narration that described things around the seven seas lagoon, the history of the area, even the wilderness lodge after leaving the contemporary but they removed all of that quite awhile back sadly. Its been a boring computer voice format that just says what your arriving at, when it works, since the prior change however many years ago its been now. A lot of guests probably don't care or notice or knew of those kinds of details but it use to be so much better. As for condition, maybe they don't have heaters but it feels like a heater blowing hot air out whatever it is, and that is unacceptable. The ac has not been working in most of them I don't know how long now, too long. The urine smell people complain of I have not gotten, but because of the hot air there can definitely be bad odors. I have seen the monorails continue to worsen in the last several years, they can say whatever they want that they have been working on them, but I have yet to see any evidence of it.