I have never used L&M before my most recent trip, opting for the "bigger name" companies, etc. However, when I ran into a problem wit hmy original rental car company, (my Driver's License had expired a couple of days before my trip, and they would not rent me a car), I walked over to the L&M counter, where they were courteous enough to help me out on the spot. The people were friendly, and the car was clean and nice (a Ford Focus, I think).
My only small gripe was that I rented the car at around 2pm on Tuesday. When I returned the car at around 4:30 pm. Sunday, I was charged for another entire day. Late for my flight (which was 4 hours delayed anyway), I had no choice but to take my receipt and leave.
All things considered, I thought they were helpful, and would rent from them again.