Funny enough, we had the exact opposite experiences at WL and AKL. We loved the layout of AKL (then again, we were Savannah view, very near the lobby/food/Zawadi/...), we found the decor very moving, and we felt we should get the staff some medical walkers because they were falling all over themselves to help us out. The concierge lounges can't be compared. WL offers a soup and an entree with limited snacks and drinks from a buffet table with little/no seating. At AKL, we didn't need to buy food the entire stay if we didn't want to as their lounge is 1) huge and spacious with plenty of room to move and sit and 2) more food/drinks than some all-inclusives. We found the staff at WL to be cartoonishly rude, and it seemed as though the concierge wanted as much to do with us as he would with someone with Hansen's disease. This was our wedding night, and while everyone at the parks made us feel special with our ridiculous bride/groom mouse ear hats, the staff at WL made us feel conversely reviled. It's only natural and logical to review hotels/resorts based on your stay, so my stay at WL was among the worst for my dollar that I've ever experienced, and AKL was the reverse. Most people will disagree with my summation, but most people didn't have our stay.
