Before the visit we just returned from I would have agreed with the OP completely. We visited in February and again in August, & the cast members were lackluster at best and rude at worst. But we just returned from a week & most of the cast members were fine - some even fantastic. None of the interactions with cast members were what I would call bad (except maybe the Jingle Cruise skipper - he was pretty awful
) & most were very friendly and interacted with our group positively. We were even pixie dusted more than we've been in a while - wildcard fast passes for our entire group, & free Mickey bars for the littles from Scrooge McDuck (his handler, anyway.)
I don't know if things are improving in this regard, or if it was just luck of the draw, (or because I have cute grandkids
) but it was definitely the best experience at Disney we've had in a while. Certainly not as good as things were 15-20 years ago, but much better than recent trips.
Now the high prices, overcrowded extra cost events (MVMCP, I'm looking at you,) and poor food quality are another matter all together...
We also stayed a couple of days at Cabana Bay at UO & had a great time, but I've never had this type of complaint there. The team members always seem happier at Universal.