I've tried to like it and i've made every effort to deal with its being new glitches but something has to give.
Today Big thunder mountain broke down just as I was going to enter the fastpass+ cue after waiting 25 minutes (Ugh) in the fastpass line (before I got to the Mickey readers). I understand that rides break down, so no big deal we'll come back later. A few hours later we come back and the Fastpass cue is backed up from the loading platform to 150 ft out in front of the attraction. The standby line is reading a 155 minute wait time and yet the standby line is nearly Empty to the point I didn't see the standby line at all until the merge point.
In this case since the Fastpass line was significantly longer than the standby line, cast were forced to push more fastpass riders through the line screwing over the standby line riders which usually get priority. This in my opinion can only be attributed to ride breakdowns and Fastpasses not getting canceled but rather turned into ride when ever you want passes.
In my opinion, Fastpasses need to be canceled in the event of a long breakdown. Give guests an ability to get a fastpass for something else or reschedule for the attraction that broke down. This will ensure that the fastpass cue is never flooded like it was today.
I am also getting really really tired of waiting in a line to get into a line. The mickey readers on both sides of the fastpass+ entrance does not work. Cast are constantly having to say "use both sides". Both mickey readers need to be on the same side with the cast member behind them verses to the side. Making this change alone will speed things up. They also need to point them downward at a 40 degree angle so the Magic bands are more easily read.
Finally If i'm going to be forced to use the system to schedule my attractions at least don't make me wait in a line to use it. Setup kiosks everywhere and let me use the system, the helpers don't make it faster.
.
TLDR: Ugh, the system is not well thought out and it's driving me crazy. Everyone I've talked to Hates it and I can't find one reason to like it.
Today Big thunder mountain broke down just as I was going to enter the fastpass+ cue after waiting 25 minutes (Ugh) in the fastpass line (before I got to the Mickey readers). I understand that rides break down, so no big deal we'll come back later. A few hours later we come back and the Fastpass cue is backed up from the loading platform to 150 ft out in front of the attraction. The standby line is reading a 155 minute wait time and yet the standby line is nearly Empty to the point I didn't see the standby line at all until the merge point.
In this case since the Fastpass line was significantly longer than the standby line, cast were forced to push more fastpass riders through the line screwing over the standby line riders which usually get priority. This in my opinion can only be attributed to ride breakdowns and Fastpasses not getting canceled but rather turned into ride when ever you want passes.
In my opinion, Fastpasses need to be canceled in the event of a long breakdown. Give guests an ability to get a fastpass for something else or reschedule for the attraction that broke down. This will ensure that the fastpass cue is never flooded like it was today.
I am also getting really really tired of waiting in a line to get into a line. The mickey readers on both sides of the fastpass+ entrance does not work. Cast are constantly having to say "use both sides". Both mickey readers need to be on the same side with the cast member behind them verses to the side. Making this change alone will speed things up. They also need to point them downward at a 40 degree angle so the Magic bands are more easily read.
Finally If i'm going to be forced to use the system to schedule my attractions at least don't make me wait in a line to use it. Setup kiosks everywhere and let me use the system, the helpers don't make it faster.
.
TLDR: Ugh, the system is not well thought out and it's driving me crazy. Everyone I've talked to Hates it and I can't find one reason to like it.