How To Improve Universal Orlando

[Captain Chaos]

Funny but I got a supervisor when I asked for one.. I was never denied...

Most companies, if not all, take 10 days to refund anything, not just Universal... Disney was refunding me half of the cost of Dining With An Imagineer, and I had to wait 15 days... So it is not just a Universal thing...

Disney's website is notorious for having wrong information... Gotta be fair now...

It is possible they haven't started the bookings for the character breakfast yet, and that link brings you where it does because it isn't live yet... However, it shouldn't be on the site if it isn't live...

And Universal is far from Six Flags.... Why do people who want to bash Universal always bring up Six Flags??? If anything, Disney is closer to resembling Six Flags lately.... Universal is resembling what Disney used to be...

 

[captainkidd]

Sorry guys, but you're not gonna paint me a pixie dusting sniffing Universal hater. I'm a Universal passholder and I love the place. I'm just stating my experiences I had the past few days. To be fair, normally, I don't run into issues like this with Universal. However, our last 2 trips, we've had issues with certain things. I'm not "bashing" Universal. This thread is on ways to improve Universal, and I'm stating ways I think they could improve.

 

[captainkidd]

Funny but I got a supervisor when I asked for one.. I was never denied...

You must be very proud of yourself.

 

[captainkidd]

I realize that the situation was frustrating for you, but I don't see how one issue with a phone operator makes an entire park and all of its (I believe 16,000) TM's on par with Six Flags :shrug:

I wasn't trying to say it was. I was only using this one experience. Sorry if I didn't make that a bit clearer.

 

[Captain Chaos]

Funny but I got a supervisor when I asked for one.. I was never denied...

You must be very proud of yourself.

I am proud... I guess I must be one of the lucky ones who haven't run into Guest Service Reps who have been nasty and rude... Maybe being a pleasant person toward them gets pleasantry back...

 

[JT3000]

This thread is on ways to improve Universal, and I'm stating ways I think they could improve.

Comparing Universal to Six Flags isn't improving anything.

 

[Spideyfreak110]

^Like

 

[captainkidd]

I am proud... I guess I must be one of the lucky ones who haven't run into Guest Service Reps who have been nasty and rude... Maybe being a pleasant person toward them gets pleasantry back...

Yeah, because there's no way possible we ran into someone who may have been less than pleasant.

As I stated, I'm going by my experience this time. I've been to Universal about half a dozen times, always stayed on-site, and always thought it was great. To be honest, I've never had much dealings with them on the phone. It's book, pay and go. This is the first time we've ever contacted them about dining, and it was a terrible experience. Not sure what you want me to say. Is comparing them to a Six Flags harsh? Yeah. I exaggerated due to my frustration. Doesn't mean that the stuff I brought up didn't happen and can't be worked on. The only reason I compared these issues to Disney is because in 30 some odd Disney vacations, dining and refunds have been 2 areas I've never had any problems with. As for the website, I think it's pretty well documented that Disney's is mediocre, at best. It's made improvements, like the ability to book your own dining ADR's. But it's still not what it should be. In any case, as I've stated several times, I'm going by this 1 personal experience on the logistics side.