Hello all, I am going to post my trip report from our recent trip (Last Wed Sept 12-Sun Sept 16) later but as I was writing a review for Tony's in MK, I started feeling angrier and angrier about the overall experience and now wonder if I can still make my thoughts known to WDW and IF it even matters now...
We dined at Tony's for the first time on Sat. Sept.15. Our reservation was for 7:40 and we arrived 10 minutes early. We asked for an exterior table when checking in and the girl said flat-out , "those are already taken". I explained that I knew they were occupied but that we were early and would wait if necessary. She answered, "we have already received lots of requests for those tables so you won't get one". She wouldn't even note our request! I went to another cast member at the desk/podium who was much nicer and explained that we knew it was crowded but would like to try for an outside table as it was our last night and my son's 13th birthday and certainly did not mind waiting. He said he would note it but that if that wasn't possible, they would put us inside near the front windows for a possibility of seeing the Electric Parade.
Shortly around 8 pm, a cast member (who spoke French as his first language and seemed to struggle with English - we are a bilingual family so use either language fluently) was escorting us to our seats. We had an inside table. We saw a table getting ready to leave outside and asked in French if we could have it. He said that he would check and while he was walking outside to look at it, the rudest waitress EVER walked by us and told me that I would HAVE to go back to the entrance to wait. I wouldn't have minded going back to the entrance to wait but at that exact time, the first cast member who was checking the porch was talking to me and I couldn't hear him because she then started YELLING at me to go to wait at the check in lobby. It was amazing.
WE went back to the lobby to wait on the table to be cleaned and set up for 6 and when we were called again, they took us to a different inside table. We pointed out that we were waiting on the outside table for 6 and they said "it is just for 4 people" - they had taken away a 2 top table and were seating a party of 4 at one. We complained and they actually moved the people who were just being seated at that table.
Our server Michael, was so unpleasant, he really seemed like he did not want to be there. Thank goodness for the French speaking podium attendant who did give us refills! The food was mediocre although the viewing location was worth the money we spent.
They did nothing for my sons birthday although we requested it when making the ADR and also when checking in. I just feel like they knew the tip was a guarantee as we use the TIW card and had a party of 6 and the waiter was so unpleasant, actually angry, and so they did the minimum or less...
I wonder if I should say anything now or just suck it up to one bad experience and move on. Any thoughts??
We dined at Tony's for the first time on Sat. Sept.15. Our reservation was for 7:40 and we arrived 10 minutes early. We asked for an exterior table when checking in and the girl said flat-out , "those are already taken". I explained that I knew they were occupied but that we were early and would wait if necessary. She answered, "we have already received lots of requests for those tables so you won't get one". She wouldn't even note our request! I went to another cast member at the desk/podium who was much nicer and explained that we knew it was crowded but would like to try for an outside table as it was our last night and my son's 13th birthday and certainly did not mind waiting. He said he would note it but that if that wasn't possible, they would put us inside near the front windows for a possibility of seeing the Electric Parade.
Shortly around 8 pm, a cast member (who spoke French as his first language and seemed to struggle with English - we are a bilingual family so use either language fluently) was escorting us to our seats. We had an inside table. We saw a table getting ready to leave outside and asked in French if we could have it. He said that he would check and while he was walking outside to look at it, the rudest waitress EVER walked by us and told me that I would HAVE to go back to the entrance to wait. I wouldn't have minded going back to the entrance to wait but at that exact time, the first cast member who was checking the porch was talking to me and I couldn't hear him because she then started YELLING at me to go to wait at the check in lobby. It was amazing.
WE went back to the lobby to wait on the table to be cleaned and set up for 6 and when we were called again, they took us to a different inside table. We pointed out that we were waiting on the outside table for 6 and they said "it is just for 4 people" - they had taken away a 2 top table and were seating a party of 4 at one. We complained and they actually moved the people who were just being seated at that table.
Our server Michael, was so unpleasant, he really seemed like he did not want to be there. Thank goodness for the French speaking podium attendant who did give us refills! The food was mediocre although the viewing location was worth the money we spent.
They did nothing for my sons birthday although we requested it when making the ADR and also when checking in. I just feel like they knew the tip was a guarantee as we use the TIW card and had a party of 6 and the waiter was so unpleasant, actually angry, and so they did the minimum or less...
I wonder if I should say anything now or just suck it up to one bad experience and move on. Any thoughts??
.
