how long for a response??

[Trishnh]

I e-mailed Disney a month ago about an issue we had with our last stay at PO French Quarter (bad bus service re: my handicapped daughter). I still have not heard anything from them. All I want is an 'I'm sorry this happened, we are making sure this does not happen again' kind of thing. Am I expecting too much?? Do they ever respond? And if they do, how long does it take? This is an extremely important issue to me and not just a 'whine'. I am not sure if I should resend it or try & get another address to forward it to or if I need to be patient a little longer (a month certainly seems like a resonable time to me).

I am heading down again on Aug. 27 (staying at Carribbean beach) so maybe they can help me there.

Thanks for any help!

Trishnh

 

[SewIn2Disney]

What was your problem (if you don't mind sharing) and who did you send it to? Maybe you sent it to the wrong location, and it's in the process of being transfered to the correct location. (I know that's a stretch, but, you never know)
The people here should be able to tell you where to send it in a jiffy.

 

[Trishnh]

What was your problem (if you don't mind sharing) and who did you send it to? Maybe you sent it to the wrong location, and it's in the process of being transfered to the correct location. (I know that's a stretch, but, you never know)
The people here should be able to tell you where to send it in a jiffy.

I posted the long version under 'trip reports'. The short story is we has terrible bus service in regards to my daughter who is in a wheelchair--drivers being rude, not knowing how to use the lifts or securing the chair properly, allowing general boarding before letting the wheelchair on, and just acting like we were a huge problem to them. I sent the email to the only address I could find -guestcommunication@wdw.

Thanks! :wave:

 

[Pioneer Hall]

I have learned that usually hand written letters to guest relations works better than emails. I have never gotten responses to my emails (except the generic thanks for writing spiel), but I have gotten phone calls when I have mailed letters. If you write out a letter with your concerns and mail it to the correct people they will most likely call you and apologize for what happened.

 

[lebernadin]

I don't think anyone here could provide you with an exact timetable of when they respond to such letters. Did you mention you were headed back down later this month in the letter? This *may* give it some urgency.

I hope you get some sort of satisfaction sooner than later and that your bus experiences going forward will be better than this one. I would hope they aren't going to use a stock response letter, signalling this is more than a random occurence.

 

[jcarriv]

A hand written letter or at least typed letter will get more attention with most places of business because it takes some time to do it and creates a perception of greater dissatisfaction.

 

[Trishnh]

A hand written letter or at least typed letter will get more attention with most places of business because it takes some time to do it and creates a perception of greater dissatisfaction.

I actually called Disney to get an address and they would only give me the email address. If I had a specific address to mail it to, I would definitely go that route because I agree companies put more 'stock' in a hand written letter. It looks better that you took the time to actually write it. :hammer:


lebernadin, I am also hoping for some personal response to this issue since I thik it is very important to ALL handicapped individuals. :wave:

 

[ladydancer]

Good-Luck....I and a whole bus load of people complained back in '99 and still waiting for a responce.

 

[donsullivan]

If you want to try the written letter approach, here is the mailing address for Port orleans Resort

Disney's Port Orleans Resort
2201 Orleans Drive
LAKE BUENA VISTA, FL 32830
Phone: (407) 934-5000

 

[disneybuff100]

you know what that is really rude now if you like i know a cast member who works there and she will tell me what to do because that is just plain wrong, you need to complain to disney transportation services, not port orleans sister.

 

[Trishnh]

you know what that is really rude now if you like i know a cast member who works there and she will tell me what to do because that is just plain wrong, you need to complain to disney transportation services, not port orleans sister.

I agree--I need to get in touch w/ transportation services-I just cant seem to get an address/contact info. If your friend could give you that info, it would be awesome!! :sohappy:

We told the PO manager about our troubles while we were there, and he did nothing about it either--he was very condescending to us.

Thanks! :wave:

 

[WDWRLD]

I have e-mailed guset communications before and did get answers. But I agree that actual written letters get better attention. We wrote a letter years ago about a large number or tour groups staying at CB. When a bus would come they would cut infront of others who had been waiting longer. This would not be a problem other than there was more than could fit in 1 bus. We figured that we would not hear a response but in fact we got a letter with 4, 5 day hopper tickets inside. In Disneys letter it sait they were aware of a problem with the large number of groups and said they were working on the problem and it said they hoped we would visit again soon......which we did.

 

[Woody13]

[font=Verdana, Arial, Helvetica, sans-serif]I'd contact Michael Eisner:[/font]
[font=Verdana, Arial, Helvetica, sans-serif][/font]
[font=Verdana, Arial, Helvetica, sans-serif][/font]
[font=Verdana, Arial, Helvetica, sans-serif]Mr. Michael Eisner
Chief Executive Officer
The Walt Disney Company
500 South Buena Vista Street
Burbank, CA 91521-4873 [/font]
[font=Verdana, Arial, Helvetica, sans-serif][/font]

 

[tigger248]

The short story is we has terrible bus service in regards to my daughter who is in a wheelchair--drivers being rude, not knowing how to use the lifts or securing the chair properly, allowing general boarding before letting the wheelchair on, and just acting like we were a huge problem to them.

I've noticed similar problems with my brother, who is also disabled. This is definately something that needs to be fixed. I hope you get a response and that they actually do something to fix this problem. Good luck and I hope you have a great trip (hopefully with much better bus service) :wave: