How is Aulani doing?

Gabe1

Ivory Tower Squabble EST 2011. WINDMILL SURVIVOR
Original Poster
I've hear so little about Aulani. Sure I've heard podcasts and other media recaps but little feedback on the resort or DVC.

I read a lot of trip reports, next to none on Aulani. Anyone have any stats on how the resort is fairing or the DVC sales are producing? It is just so quiet about Aulani.
 

Gabe1

Ivory Tower Squabble EST 2011. WINDMILL SURVIVOR
Original Poster
The silence is kinda answering my question. Yep it does look pretty too.
 

tjkraz

Active Member
I think the target market for Aulani is a bit different than sites like this. Aulani doesn't necessarily appeal to the Mickey-ear-wearing / TDO-slamming crowd that typically populates Disney websites and discussion boards. There are no attractions. No shows. No fireworks. Few characters. And the prices (meals, spa, etc.) make WDW and DL seem cheap by comparison.

Specific to WDWMagic, the site obviously focuses on Walt Disney World while Aulani's target market has always been the western US (Cali) and Japan.

Most people who have visited Aulani seem to have favorable opinions. Assuming they are prepared for no rides, no characters, expensive meals, etc. It is a very popular destination to book at 7 months. Only a small percentage of all DVC owners trying to book at 7 months is enough to fill the resort.

Hawaii is sort of a "if you can't make it there, you can't make it anywhere" timeshare destination. People want to go to Hawaii...even if it's only once every 10 years. That said, DVC is much more profitable at WDW and DL simply because they already own the land. If memory serves, Disney paid $120 million for the land alone in Hawaii. Land costs for Grand Floridian or Poly DVC are basically $0. (Some internal bookkeeping undoubtedly occurs, but TWDC isn't writing any checks to acquire land in Central Florida.)

With regard to sales, I don't think they have been as strong as DVC hoped when they started this project 4-5 years ago. But the lack of massive incentives and promotion suggest that sales aren't terrible, either. At 480 villas, it was always going to take a looooong time to sell Aulani. We're talking 10+ years. But if they're still selling at Year 20, it's probably time to start talking about what went wrong. ;)
 

polynesiangirl

Well-Known Member
I'm going there late next year, so I guess I can update then...I have been to Hawaii a few times before but never to Aulani so I am interested to see Disney's take on it.
 

Chezman1399

Active Member
Aulani is amazing. Went there last December when they had a ton of construction. It seemed to be very popular among locals, in fact I think it won an award last year for being the top hotel for locals to stay at. It's also insanely popular in the Asia market from what I can tell, saw lot's of people from various Asian countries getting married, honeymooning, etc. We were there during a slower week as the Triple Crown of Surfing had just ended. The hotel still seemed to be very busy.

I'm not sure what that means for financials year round, but it's a very popular hotel from what my experience.
 

Gabe1

Ivory Tower Squabble EST 2011. WINDMILL SURVIVOR
Original Poster
From the photo's I've seen Aulani looks beautiful. Interesting that it is olive branching to pull in the foreign market, makes sense.

Has anyone seen the reports on how well the DVC's are selling off? That was a honk'n mess and price point change when the offerings were altered. I hear more about the percentages sold at WDW and little to nothing about points being purchased for Aulani.
 

Gabe1

Ivory Tower Squabble EST 2011. WINDMILL SURVIVOR
Original Poster
I think the target market for Aulani is a bit different than sites like this. Aulani doesn't necessarily appeal to the Mickey-ear-wearing / TDO-slamming crowd that typically populates Disney websites and discussion boards. There are no attractions. No shows. No fireworks. Few characters. And the prices (meals, spa, etc.) make WDW and DL seem cheap by comparison.

Specific to WDWMagic, the site obviously focuses on Walt Disney World while Aulani's target market has always been the western US (Cali) and Japan.

Most people who have visited Aulani seem to have favorable opinions. Assuming they are prepared for no rides, no characters, expensive meals, etc. It is a very popular destination to book at 7 months. Only a small percentage of all DVC owners trying to book at 7 months is enough to fill the resort.

Hawaii is sort of a "if you can't make it there, you can't make it anywhere" timeshare destination. People want to go to Hawaii...even if it's only once every 10 years. That said, DVC is much more profitable at WDW and DL simply because they already own the land. If memory serves, Disney paid $120 million for the land alone in Hawaii. Land costs for Grand Floridian or Poly DVC are basically $0. (Some internal bookkeeping undoubtedly occurs, but TWDC isn't writing any checks to acquire land in Central Florida.)

With regard to sales, I don't think they have been as strong as DVC hoped when they started this project 4-5 years ago. But the lack of massive incentives and promotion suggest that sales aren't terrible, either. At 480 villas, it was always going to take a looooong time to sell Aulani. We're talking 10+ years. But if they're still selling at Year 20, it's probably time to start talking about what went wrong. ;)

Yeah, it is an interesting market. The airfare alone is a killer from the Midwest. Plus there are so many drop dead gorgeous resorts in Hawaii at a lesser price, closer to other things to do unless the tourist wants to hunker down at the resort for the duration.

Initially the reports that the CMs are not what we Mickey Ears are accustomed to but that was a while back.
Hard to introduce that culture into a long established culture.
 

stlphil

Well-Known Member
Just to hit various topics covered by this thread:

Not true to say there are no shows and few characters. There is a very popular luau-type show, and several smaller experiences. Variety of characters isn't great, but you see them all the time, both scheduled and unscheduled wandering about (which is great, just like the parks used to be like).

Yes, it is hard to book at 7 months, but I think the main reason is that only a small percentage of the timeshare units have been declared into DVC inventory, suggesting sales haven't been great.

Current DVC members (which skew eastern US) aren't the target market. The earthquake in Japan (which is a target market) hurt sales big time.

It's true that lots of locals go there. One reason is that they get really good rates, so good the price is actually reasonable. Also, there is nothing comparable on Oahu, by far the most populous island. Another factor is that inter-island travel for locals is way down in the last few years due to high prices, so the Oahu residents are looking for something closer to home. And it doesn't hurt that Aulani is by far the most family-friendly resort in Hawaii.

Aulani is spectacular, and there is plenty to do without leaving the resort or the Ko Olina area. Also, you get more immersed in Hawaiian culture and experience than at any resort I've seen on any of the islands. Can't wait to go back.
 

GoofGoof

Premium Member
I haven't found any solid info on sales. DVCNews usually has monthly DVC sales reports but they don't include Grand CA or Aulani. I think they get the info from the deed filings so maybe CA and HI either don't publish the deeds sold or there isn't anyone willing to go to the site to look for the info.
 

tjkraz

Active Member
Yes, it is hard to book at 7 months, but I think the main reason is that only a small percentage of the timeshare units have been declared into DVC inventory, suggesting sales haven't been great.

Current DVC members (which skew eastern US) aren't the target market. The earthquake in Japan (which is a target market) hurt sales big time.

Respectfully, this is pretty popular Internet rhetoric where Aulani is concerned but I've yet to see anything concrete which backs it up.

Do you know how many units have been declared? I'm sure it's only a fraction of what they are building but there's a pretty big disparity between 25 units and 300 units.

And I'm sure the tsunami in Japan didn't help sales but exactly how much were sales hurt? How far are they off of projections? The tsunami was more than 2.5 years ago. Have sales recovered over that timeframe?
 

tikiman

Well-Known Member
We took a tour preconstruction and it was nice but small and not in the best location or best island in Hawaii. I know they have had problems with not enough amenities or room which caused them to expand the pools, decks and food options. Is all of it open yet? The dates they gave me when we were there was that the last DVC rooms would not open until late this year.
 

StarWarsGirl

Well-Known Member
In the Parks
No
I've been twice to Aulani, once in 2012 and once in 2013. 2013 was much more crowded than in 2012. More units were open in 2013 and the resort seemed pretty full. I agree that the target market geographically doesn't really fall in the target market as much for this site. There are a lot of Japanese owners (case in point: there are rice cookers in the rooms) and a lot of West coasters. My family is a rarity to being East coasters who own at Aulani. But I've yet to meet someone who went to Aulani and didn't like it. I'm not a fan of Waikiki or Hawaii overall, but Aulani? Heck yeah. Also, booking isn't always easy. We've got friends who weren't able to get it booking at 7 months out.

For my principles of management class, my group and I are writing a paper on Disney Parks and Resorts, which includes Aulani. I will keep this thread in mind, and if I find anything more about their sales and success rate, I will let you know. I have access to a bunch of databases.

I would say that the locations is both a plus and a minus for Aulani. I like Ko'olina better than Waikiki, but the problem has been lack of surroundings. That's also what I like about it; it's tucked out of the way. What they need is more restaurants, which is slowly but surely occurring.

@tjkraz I saw fireworks at Aulani! Of course, it was fourth of July...they were actually very well done. Disney contributed funds to them; they didn't actually do them, but it was timed to music and everything. Also, got to watch them on the beach. It was great. Oh, and the information my management group found for our paper on Disney Parks and Resorts says 359 hotel rooms, including 16 suites, and 481 DVC rooms, including 21 grand villas.
 

Gabe1

Ivory Tower Squabble EST 2011. WINDMILL SURVIVOR
Original Poster
I've been twice to Aulani, once in 2012 and once in 2013. 2013 was much more crowded than in 2012. More units were open in 2013 and the resort seemed pretty full. I agree that the target market geographically doesn't really fall in the target market as much for this site. There are a lot of Japanese owners (case in point: there are rice cookers in the rooms) and a lot of West coasters. My family is a rarity to being East coasters who own at Aulani. But I've yet to meet someone who went to Aulani and didn't like it. I'm not a fan of Waikiki or Hawaii overall, but Aulani? Heck yeah. Also, booking isn't always easy. We've got friends who weren't able to get it booking at 7 months out.

For my principles of management class, my group and I are writing a paper on Disney Parks and Resorts, which includes Aulani. I will keep this thread in mind, and if I find anything more about their sales and success rate, I will let you know. I have access to a bunch of databases.

I would say that the locations is both a plus and a minus for Aulani. I like Ko'olina better than Waikiki, but the problem has been lack of surroundings. That's also what I like about it; it's tucked out of the way. What they need is more restaurants, which is slowly but surely occurring.

@tjkraz I saw fireworks at Aulani! Of course, it was fourth of July...they were actually very well done. Disney contributed funds to them; they didn't actually do them, but it was timed to music and everything. Also, got to watch them on the beach. It was great. Oh, and the information my management group found for our paper on Disney Parks and Resorts says 359 hotel rooms, including 16 suites, and 481 DVC rooms, including 21 grand villas.

Thanks for all the info. Very enlightening. The place intrigues me. Out of curiousity, I see lots of posts of there being lots to do. The pools and beach are obvious, but what else is there to fill your days?
 

StarWarsGirl

Well-Known Member
In the Parks
No
Thanks for all the info. Very enlightening. The place intrigues me. Out of curiousity, I see lots of posts of there being lots to do. The pools and beach are obvious, but what else is there to fill your days?
The pool alone can take up a lot of your time. It's huge. Seriously, I could spend a week just by that pool. Two water slides, one of which is an inner tube slide, a lazy river, a new area that's either done or coming, infinity hot tubs, the beach... They also do a show two nights a week out on the lawn. They have a manmade snorkel reef. Seriously though, I'd rather swim out to the real one on the lagoon, which I did, since it's $20 a person to do it in the reef. There's also Auntie's Beach House for the kids and the Spa. Also, it's Hawaii. There's lots to do outside the resort. I know there are Adventures by Disney Excursions, but we rent a car a go around the island. You've got Waikiki about 20 minutes away which has the most gorgeous beach anywhere, you've got Pearl Harbor, you've got mountains you can climb (I did Diamond Head), or you can just drive around the island. I've got pictures...
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Pali Tunnel
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Diamond Head. This was taken at the Hilton Hawaiian Resort on Waikiki. In 2012, we spent 6 days there before heading to Aulani for 8 days
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Also Waikiki
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Pool. The water slides enter from the top of the mountain and it forms a cave around the lazy river
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Lazy river section of the pool...
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Near the lobby at Aulani
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Just give me a sec, I'll post more
 

StarWarsGirl

Well-Known Member
In the Parks
No
@Gabe1 More photos :)
Aloha Tower, Honolulu
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Hilton Hawaiian
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Aulani Lobby
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Aulani itself (All pool area shown)
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Aulani, both buildings

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Pearl Harbor. A very sobering experience
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Another beach. I'm not sure where this one was.
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StarWarsGirl

Well-Known Member
In the Parks
No
@Gabe1 Additional photos!
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Most perfect rainbow ever
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Aulani from the pool deck
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Another Aulani, also on the pool deck. The path leads to the ocean
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Main pool area. The body slide dumps you near that cave area
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Lagoon at Aulani. It's sheltered so there aren't any waves, but it's great for snorkeling.
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Shot of Aulani and the Marriot next door
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And a Japanese wedding at the chapel next door
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