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Hold Times (DRC)

Thread starter mhaftman7
Start date Feb 21, 2021

mhaftman7

Well-Known Member

Feb 21, 2021

#1

Anyone know why the hold times are over 2.5 hours?

Solution

It's been absolutely miserable on the weekends lately. Mid-week seems to be better, but still longer than usual.

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networkpro

Well-Known Member

Feb 21, 2021

#2

mhaftman7 said:
Anyone know why the hold times are over 2.5 hours?

Because the volume of people calling exceeds the number of cast members available.

Upvote 0

CaptainAmerica

Well-Known Member

Feb 21, 2021

#3

It's been absolutely miserable on the weekends lately. Mid-week seems to be better, but still longer than usual.

Upvote 1

Solution

mhaftman7

Well-Known Member

Original Poster

Feb 21, 2021

#4

Approaching 3.5 hours.

Upvote 1

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