Guest services helping with plans

KathyG/poohbear

New Member
Has anyone ever had a problem at Disney and then guest services promised to make the next trip better if you would contact them before you went? Like making sure everything went smooth, etc. If so....did your next trip go better? Did they upgrade your room? Or did you even know the difference....just wondering.....
 

Mitzer

Member
KathyG...I had a problem several years ago with CRO totally messing up my reservations on a AP Special rate. When I called a manager, I got the run around...so I called a VP's office and lord behold...we were upgraded to the Poly for a AP Moderate special rate. When we got there, we had an apology note and a basket of fruit waiting. I wasn't even mad, just concerned that they weren't helpful and giving conflicting information. I was shocked to say the least...but I think Disney does everything in their power to make the guests happy. If you aren't happy, you won't return. I have heard of this same scenerio from others though, so I would think they will stick by their word. I hope you aren't asking because you had a problem...but if you are I hope it all turns out well for you. :)
 
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KathyG/poohbear

New Member
Original Poster
Thanks Mitzer, I was just wondering. Yes I had a problem with them losing my luggage....it seems funny now but not at the time...

AKL accidentally sent it to the Grand Floridian. So guest services said they would make it up to me by handling my trip and making sure everything went well if I ever stayed inside WDW again. So I was just wondering. Thanks.
 
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gjpjtj

Well-Known Member
Good question!!! I sure hope so. I just wrote a letter to Disney complaining about some problems in my room on our last trip to All Star Music. A cast member called yesterday and said they received my letter, and someone would be contacting me soon.

Any advice, on how I should handle the phone call? I was going on how disappointed I was. (I had a similar situation with a manager, only my complaint involved bugs!):hurl:
 
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Mitzer

Member
Originally posted by gjpjtj
Any advice, on how I should handle the phone call? I was going on how disappointed I was. (I had a similar situation with a manager, only my complaint involved bugs!):hurl:

I would suggest just starting one step at a time. Usually you don't have to get to the point I did...and I hate to make a fuss, but the managers that day just didn't have a clue. Try a CRO manager first and then aks for their supervisor and so on and so on :lol: . AND :hurl: :hurl: :hurl: to the bug thing...just gross. I definitely would say something.


Hey KathyG/poohbear, no problem. Glad to help. Did they give you a room at the GF :lol: ? My husband would have loved that boo boo. I can't get him to agree for December to the AKL, he is a diehard GF fan...but I am trying. Good luck.
 
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KathyG/poohbear

New Member
Original Poster
My experience is that they will say they are sorry, and appreciate your input. Then they offered to help with my next trip.


Mitzer,
The AKL is okay but I didn't like how far it was from everything. It is something everyone would probably want to do once but we had problems with the buses several times. Also, the animals don't really get as close to your room as the pictures make it look. The concierge rooms seem to be farther from the animals than the rooms that are farther out the wing. The hotel is nice though and I liked the pool. I wanted to stay in the GF but my son is 17 and really wanted the Cont which we couldn't get but his 2nd choice was the Poly. I figure after he leaves home my husband and I will do the GF. Take care.
 
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Kingdom Konsultant

WDWMAGIC Board Sponsor
Premium Member
WDWMAGIC Sponsor
Hi KathyG/poohbear,

Mitzer and I actually had a problem with our reservations when our two families went a few years back at the Yacht Club. Needless to say the Manager could not do enough for us! :D He was great and they even drove us over to the Hoop de Doo because we ended up running late because of their foul up.

Pam
 
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gjpjtj

Well-Known Member
Originally posted by KathyG/poohbear
My experience is that they will say they are sorry, and appreciate your input. Then they offered to help with my next trip.

How are they going to help you on your next trip?
 
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KathyG/poohbear

New Member
Original Poster
Someone from guest relations called to answer any questions I had and I know she got in contact with the concierge staff at the Poly. She asked me what floor I wanted my room on, etc. I am assuming that is the extent of the help...that is why I was asking if anyone else had ever had guest services say to call them and let them know when you would be back and they would make sure your vacation went well.

I just wondered if anyone else had ever had that experience and if so if they got an upgrade or anything like that? I know I shouldn't expect much.
 
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