I like to leave feedback, so last week, I wrote a letter both praising and criticizing where I saw fit in regards to my most recent trip (first week of January). Many truly magical things happened on my vacation (I do not have rose-colored glasses on nor am I snorting pixie dust), and I rather enjoyed using the new MM+/FP+ system a lot. Well, they called me this morning to discuss what I had to say, and I was very pleased that they took the time to read my e-mail. Here's a bit of what I said in the letter, followed by the response of the woman on the phone today.
Me on FP+:
Me on DHS Xmas lights:
Me on the current rumors of MSEP leaving MK/no more night-time parade:
Next I had a great story to tell:
The woman on the phone assured me Meghan would get a copy of the letter and would get accolades from her superiors. I am glad!
I also said this about Jim, the Main Street pianist:
Anyway, I have never received a phone call after sending a letter. Just wanted to share it with all of you, as it sort of made my day!
Me on FP+:
The lady on the phone told me first off, Epcot and DHS are tiered because they were running out of FP+s for Toy Story, RNRC, Test Track and Soarin'. Makes sense, but still a huge pain the you-know-what. But she assured me that they are still tweaking the whole thing and that there would be changes coming soon as it is further rolled out - possibly even multi-park FP+'ing!I cannot tell you how convenient it was to be able to reserve, change and edit our FP+ times to make it work better for our schedule.[..] I didn't realize how easy and convenient this new FP+ system would be. The flexibility to change our reservation times/attractions was great. The only thing that hindered our experience was that we only get three FP+ selections per day and we are locked into ONE park It almost isn't worth the price of a Park Hopper pass if you cannot use FP+ on some of the more popular attractions across multiple parks (the way you could with the "legacy" paper FastPass).
Me on DHS Xmas lights:
The lady told me they weren't disappearing. If anything, they may be relocated but they are far too popular to eliminate completely.I have heard a rumor that these lights may soon be retired - that would be a true shame for it was one of the highlights of my trip. If that back part of DHS is indeed slated for demolition, then perhaps the festival of lights could find another place to call home.
Me on the current rumors of MSEP leaving MK/no more night-time parade:
The lady told me this was simply a rumor. She said there are no plans to cut the night-time parade any time soon, and she said that she would be seriously surprised if MK tried to go without a night-time electric parade over anything more than a few months to refurbish an already existing one (MSEP in this case).The Magic Kingdom without the Main Street Electric Parade (or indeed any electric parade) is unimaginable and not very magical! Given that SpectroMagic has been retired permanently, I think millions of Disney World fans would be greatly upset if the MK had no night-time electric parade anymore. I've heard that Festival of Fantasy can pull a double-duty as a day AND night-time parade (in the likely event that MSEP needs some sprucing up, as all things do from time-to-time) but to permanently eliminate the MSEP just to save a few dollars would be a HUGE mistake. Magic Kingdom needs a night-time parade, period!
Next I had a great story to tell:
There is a woman named Meghan who works at All-Star Music at the concierge desk. When my sister and I missed our Magical Express bus to go back to the airport, Meghan was the most helpful person in the world. Not only did she bend over backwards trying to get us another bus, but when that failed, she got us a complimentary Taxi to the airport - for just the two of us! I cannot tell you how great that was. This is the Disney difference. Even though it was definitely OUR fault for missing the bus, Meghan demonstrated that the Disney Magic extends beyond the four theme parks and into the hotel and transportation areas as well. Bravo to her and the whole staff at All-Star Music.
The woman on the phone assured me Meghan would get a copy of the letter and would get accolades from her superiors. I am glad!
I also said this about Jim, the Main Street pianist:
She said Jim would be notified of my compliments as well and receive appropriate accolades.I want to say that Jim, the pianist on Main Street outside of Casey's, is quite possibly the coolest guy I've ever met. Every time I visit the Magic Kingdom, I make sure to stop by and request older tunes ranging from Scott Joplin to Stephen Foster - and he ALWAYS knows how to play whatever I request. This kind of talent is a hidden gem at Walt Disney World and I appreciate every bit of it. Seeing Jim play the piano has become a staple of a WDW visit for me so thank you for that and thanks to him.
Anyway, I have never received a phone call after sending a letter. Just wanted to share it with all of you, as it sort of made my day!