Good Customer Service+++++++++

[webmomom]

I just wanted to post this as there seems to be a lot of negative things being said about the customer service at WDW.

We are Florida residents and have the Disney Dining Experience Card. It expired and I had not been sent a renewal form. I called and nenewed it over the phone and the person I talked with offered to send me a letter to confirme this in case we would be going to WDW before the actual card came. We recieved the letter withing days.

I had not received the card yet and the letter had a expiration date on it as of today. We are planning on taking a short two day trip up next week or the following week. Too much hurricane stress.

I called them to day to see what could be done. The person I spoke with was wonderful. she checked everything out and then offered to email a new letter with a different expiration date till the end of Oct.

It really made my day. No problems, just helped me. I am really happy right now and can't wait till be go

 

[CrackerJack]

I think that is awesome !! :sohappy:

There are many times when negativity is the tone on these forums. I always appreciate hearing a nice story. I believe that you can always get good customer service if you come in with the right attitude, clearly explain your circumstances, and have realistic expectations.

You can tell from your post that you have the right attitude. Too often people's bad attitude slips out -- and I'm certain that customer service people can pick up on that and immediately have to become defensive. They desire to help -- let them help and things will be done to your satisfaction.

 

[cindrelly31]

I have read on another site a reminder that the Cast Members have been through the hurricanes too. They have experienced a lot of loss also, and may not be as cheerful as they normally are. I am glad to hear that you had a great experience. Let's pray the Cast Members can things back in order both personally and professionaly.

 

[tigsmom]

Its always great to hear the good side of things. The CMs are people too and everyone is entitled to a bad day; some people seem to forget this.

You've got the right attitiude, enjoy your trip! :wave:

 

[DisneyMemories]

Great Job Cm's

:sohappy: :wave: :sohappy: To all the cast members in all the Disney parks and resorts in Florida (where i've visited),Califorina (that some day i'll visit),and the ones around the world in the other theme parks,disney stores,water parks,etc. We the coustomers and visitors past,present and future we'd all like to say THANK YOU for all your smiles,your assistance,for being so cheerful and understanding and making our visits to your parks trully unforgetable memories. Please keep up the good job,remain happy and don't let a few rotten apples ruin it for you or keep you from speading the joy to the rest of us who trully thank you for your honest and loving desires to keep the magic alive for familys to share. God bless you cast members and may God lift your spirits when you are down,a bit of magic be in your hearts,a smile remind you that you are loved and a thank you know your doing a great job!:sohappy:

 

[barnum42]

I posted this elesewhere, but I think it can be repeated here.

I was supposed to leave September 4th from the UK to visit Disney and use up the last two weeks on my year pass. Hurricane Frances delayed my departure until the 10th, which meant the last five days of the trip were beyond the expiration date of the year pass.

I emailed Disney to see if they would extend the pass, then remembered a phone number I had from a previous contact - someone in the Executive offices. I gave her a call and left a voice message, she then left a message on my machine asking for me to call her back. When I did she asked me to hang up so she could call me and save me paying the long distance phone call.

The result of which was a free extension on my year pass.

As a side note, a few days later I got a reply to my email which stated the official company line - "buy a new one". So I'm glad I had the direct contact

 

[monorail_driver]

When we arrived on property, the check-in host let our family choose which side of the contemporary building we wanted - the parking lot side (to see the launch of the spaceshuttle that was launching when we were down there) or the side with a view of the Magic Kingdom! It totally made my vacation!!!

 

[barnum42]

When we arrived on property, the check-in host let our family choose which side of the contemporary building we wanted - the parking lot side (to see the launch of the spaceshuttle that was launching when we were down there) or the side with a view of the Magic Kingdom! It totally made my vacation!!!

Which did you choose?

 

[Pumbas Nakasak]

I think we have to be realistic, Disney has thousands of staff and they have their own lives sometimes one will affect the other. Overall I still think customer service levels excel but the last two visits the number of exceptions has definitely risen, but is that because its towards the end of a long hot busy summer rather than the start of the season???

What I dont appreciate is staff who man attractions and simply go through the motions and are surly. I know its repetitive etc but hell that’s your job, if you don’t like it come and work for me. Standing on a production line is a damn site worse.

 

[monorail_driver]

Not Good, but GREAT Customer Service ++++++++++++++

Which did you choose?

Well, I chose the side in which we could see the space launch from (still today I have no clue why I chose that side; I think I was a bit confused)
Oh, and the message I earlier stated I mis-spoke on. the side I chose didn't have the parking lot on it; it was facing the lake and water slides. Needless to say, I never did see the space launch (I was probably at the theme park or endulging that Disney magic), but still it was a great experience!

 

[doop]

I'm glad to hear you had a good experience. Disney to me has awesome customer service.