Sooo yea...
Back around the end of November, I purchased my first cell phone that came with a monthly plan (I had been with Verizon and AT&T's prepaid plans before...). I was really excited knowing that I would no longer have to worry about running out of time when talking to someone.. no more prepaid cards.
When I bought the phone, they told me I would be billed for my activation fee and first month of service on December 10th. Well, that time came and went... around the 20th of December, I called them. They told me not to worry about it (can you believe that!?) and to call back at a later time. Pssssh.
So, I called back two weeks later. They then informed me that the T-Mobile rep. who had processed my order in November had typed in the wrong address. Instead of just being RR4 Box.... she put: 1 North Main St. RR4 Box... I think automatically remembered that she had told me that she did that due to the fact that her computer would not accept a rural route box.
So yea... they told me I owed $66 and some cents. I paid it with my debit card at the local T-Mobile store.
Just when I think everything is alright... I go home tonight (after my friend switches to T-Mobile tonight) to find out what I can do on the tmobile.com website. I decided to go into the billing section.
And here is what suprised me..... Total Due: $88.24! They never credited my account the $66 dollars!
Needless to say.... the $66 dollars was taken out of the account, and I do not have another $88.24 in there to give to T-Mobile. Looks like I have some complaining to do tomorrow.
I'm sorry about this whole rant, but I am really frustrated right now.
Back around the end of November, I purchased my first cell phone that came with a monthly plan (I had been with Verizon and AT&T's prepaid plans before...). I was really excited knowing that I would no longer have to worry about running out of time when talking to someone.. no more prepaid cards.
When I bought the phone, they told me I would be billed for my activation fee and first month of service on December 10th. Well, that time came and went... around the 20th of December, I called them. They told me not to worry about it (can you believe that!?) and to call back at a later time. Pssssh.
So, I called back two weeks later. They then informed me that the T-Mobile rep. who had processed my order in November had typed in the wrong address. Instead of just being RR4 Box.... she put: 1 North Main St. RR4 Box... I think automatically remembered that she had told me that she did that due to the fact that her computer would not accept a rural route box.
So yea... they told me I owed $66 and some cents. I paid it with my debit card at the local T-Mobile store.
Just when I think everything is alright... I go home tonight (after my friend switches to T-Mobile tonight) to find out what I can do on the tmobile.com website. I decided to go into the billing section.
And here is what suprised me..... Total Due: $88.24! They never credited my account the $66 dollars!
Needless to say.... the $66 dollars was taken out of the account, and I do not have another $88.24 in there to give to T-Mobile. Looks like I have some complaining to do tomorrow.
I'm sorry about this whole rant, but I am really frustrated right now.
