You read the the thread title. Here's his post from FB (with personal info removed):
For Fathers Day I took my entire family, plus extended nieces and nephews to Universal Orlando’s new water park Volcano Bay and was BANNED from most of the rides because I HAVE A NUB!!!
Below find a copy of my official ADA
ADA complaint # XXXXXXXXXXX
“I am a 41-year-old physician and father of 4 who took my entire family to Universal Orlando Resorts Volcano Bay theme park on June 15, 2019. I have a congenital amputation of my left hand resulting in my missing all 5 fingers. After going down one slide I was approached by members of the park and informed that I would not be allowed to ride any of the park's rides which involved a mat or float as "two fully functioning hands were required" by their policy. This constitutes most of the rides in the park. I discussed this issue at length with many employees in a civil manner, and even had a meeting with the general manager on duty of the entire park. I explained that the nature of my amputation allows me to grasp using my wrist and elbow, just as if I had a hand. However, the response of Universal Volcano Bay is that "policy is policy" and they would not accommodate my disability. They even acknowledged that it was unfair and refunded my ticket. Nevertheless, I had brought 9 of my family members to the park to celebrate my 17th wedding anniversary and Father's Day and I was barred for riding almost all of the rides with them. I have visited many other adventure parks, including many other water- based theme parks, and this has never been an issue. Again, agents of the park approached me after using their facility in a completely safe and usual manner (not even going down a slide with a mat), and proceeded to bar me from using their facility based solely on their perception of my disability without any attempt at accommodation. The park manager also voiced during our meeting that I am not the first person that they have enforced this policy with.”
So what do you think? Are they right or wrong?