When I was a CM, I would ask people smoking to move to a smoking area all the time. Whenever people would try to break or get around the rules with me or most of the people I worked with, we would stand up to them, in a polite way, of course. When asked to get a manager, we would with a smile. We were lucky, almost all of our managers in the area were great. They wouldn't let guests get away with anything, either. If they were trying to get out of waiting in line somehow, too bad. One of my managers came to my rescue once and almost had this group of people thrown out because they were so rude and mean to me. So not all CMs are afraid of guests compaining and being fired.