I hate Southwest! I've flown them before and never was impressed with anything, but until the last trip, I'd just kind of tolerated their mediocre service. However, on the LAST flight (that I'll ever take with them), they had way overbooked what appeared to be all their flights, leaving many ppl stranded at the airport for hours, including a disabled lady who said she flew into the airport at 8:30 that morning, was bumped from her 9:15 flight out, was still there at 6:45 that evening, and was told she wouldn't be able to fly out until "sometime tomorrow"; SW didn't even offer to help her find lodging for the night! Then they boarded a plane, ran it out on the tarmac, and proceeded to leave it sitting there for 3 hours. After 45 mins., they came on and announced they were waiting for a new flight crew to arrive. They never offered any drinks or refreshments and glared at a lady who took a little girl (about 3 yo) to the bathroom. Then they asked everyone to remain in their seats until the flight took off. A 5:00 final destination became a 10:30 arrival. They did not apologize or offer to compensate in any way (like another airline had when they experienced similar, but not as severe, difficulties). Maybe this is another example of you get what you pay for, but I now avoid SW at all costs.
