Ever had this happen before? A turnstile saga...

[larryz]

If I need to dig out that card, the line will Grow. Hence the purpose of the magic band, convenience, is defeated.

And how much does it grow when non-AP'ers get in the line?

 

[Chi84]

As far as buying items is concerned, I think people forget that Magicbands are not intended to be used as identification. The rules for using an AP to purchase items at a discount state that you have to produce an AP card and a government issued ID (they don't always ask for both). Magicbands are removable - the fact that you use yours to get into the park doesn't mean it's you using it to buy things in the stores. People can easily take off the band and give it to a friend, family member or anyone else. I honestly think people who make a huge fuss over being asked to produce ID or an actual AP card don't think of this. They believe the CM can tell that it's the AP holder just from scanning the card - as though it contains your picture.

 

[networkpro]

And how much does it grow when non-AP'ers get in the line?

Quite a bit usually. New guests to any Disney Parks, non-English Speakers, etc Always have to have a Plaid clear up their issues.

 

[Bpmorley]

Staff let your comment go unchecked?
This is hard to believe. Others saying something like that might have had their AP status revoked.......assumes of course they know your name.


Actually I would bet Disney staff could have identified your name quite easily if they wanted find out.

Yes they did. I didn't start out rude, til he did. As I'm trying to say about the magicband his eyes would roll he would just keep interrupting me. It probably took me 5 minutes to complete a sentence. To be honest, if I wasn't in disney there's good chance he'd have gotten popped.

 

[Bpmorley]

This is why we can't have nice things

I don't know what that is implying. As far as I'm concerned I'm in the right.

 

[Bpmorley]

As far as buying items is concerned, I think people forget that Magicbands are not intended to be used as identification. The rules for using an AP to purchase items at a discount state that you have to produce an AP card and a government issued ID (they don't always ask for both). Magicbands are removable - the fact that you use yours to get into the park doesn't mean it's you using it to buy things in the stores. People can easily take off the band and give it to a friend, family member or anyone else. I honestly think people who make a huge fuss over being asked to produce ID or an actual AP card don't think of this. They believe the CM can tell that it's the AP holder just from scanning the card - as though it contains your picture.

I get your point, but the MB proves you have an AP. Had he just asked for ID that's no problem. I didn't have the AP card on me. Didn't know I needed it for anything.

 

[Chi84]

I get your point, but the MB proves you have an AP. Had he just asked for ID that's no problem.

I don't know what that is implying. As far as I'm concerned I'm in the right.

Well, you’re not in the right because you refused to comply with the rules for using an AP. The MagicBand is tied to an AP holder, which may or may not have been the person trying to buy the item. The CM asked for the AP card in accordance with Disney’s rules and business practices. You think it would have been a better practice to ask for an ID, but it’s Disney’s business so they get to decide, based on factors you may not have considered.

I’m not surprised they gave you the shirt free, but that says nothing about you being in the right. It’s Disney - they’re used to seeing tantrums. It’s the equivalent of Disney (as indulgent parent) buying a toy (free shirt) for an unreasonable child threatening to hold his breath and turn blue (maybe not buying another AP?) if he doesn’t get his way.

Re your edit: Maybe if you had just explained you didn’t know you needed the card instead of arguing about how things “must” work and getting louder until a manager came, there would have been a greater incentive to accommodate you.

 

[justintheharris]

So upon entry at AK today, we had a first time experience at the turnstile. There was a young lady CM standing in front of one side of the AP turnstile so I assumed it was closed and we got in line for the other side.

After she saw someone behind us holding their AP card, she waved them over and told them to come through. So, I naturally followed suit. She said, "sir, you have to be an annual passholder for this line." I said yeah, I know. Then she said she needed to see my ticket. I said no you don't, the turnstile reads it and I'm using my magic band. She said yes, I need to see it and I said no you don't. As it turned green, I said see, I'm an AP holder and I know what I'm doing and how this works.

First off, yeah, I tend to be snarky when they do stupid things like stand in front of the turnstile and then say they have to see your AP card. In the 10 years and 19 trips of entering parks, I've never had this happen before. Has this happened to you?

I know they have an issue with non holders coming through their line and o wouldn't have minded as much to show her my card had she not been standing in front of it and doing her best Gandalf, you shall not pass impression.

Also bear in mind Disney gets new employees quite often and you may have potentially had a new cast member who was just confused. Or perhaps there is a new protocol? I never use my magicband and always use my actual annual pass with Mickey on it so I wouldn't know.

 

[draybook]

Also bear in mind Disney gets new employees quite often and you may have potentially had a new cast member who was just confused. Or perhaps there is a new protocol? I never use my magicband and always use my actual annual pass with Mickey on it so I wouldn't know.

I somewhat agree with you but she wasn't brand new. No "earning my ears" label. And if you're required to use the card for everything, it does defeat the purpose of the magic bands.

 

[justintheharris]

I somewhat agree with you but she wasn't brand new. No "earning my ears" label. And if you're required to use the card for everything, it does defeat the purpose of the magic bands.

Earning My Ears is worn during training but she could've been right out of training. Sometimes you never know. But I definitely understand your frustration.

 

[WallyWorld]

saga
1. The quality or condition of being dramatic to the point of exceeding what is normally considered drama.

All this over having to show a card to ensure the AP line doesn't turn into a general admission line? Self induced saga when drama was not even required. IMHO

 

[flynnibus]

and this is why pASSholders got a rep in Cali... the more people go, the more they think they know the job of the CMs better than the CMs themselves.

 

[spacemtnfanatic]

The only time I was ever asked to show my AP card was at MVMCP and wanted to buy a passholder-only item. I didn't have it on me. But I asked the guy to just scan my magicband it's on their. He said it doesn't work that way. I argued that it must, because the guy giving out the bands at the front of the park knew I was an AP holder when he scanned it. I got louder til a manager came. They held their ground and refused to sell me the shirt. Actually even said they were getting ready for security to come. I told them they should call for an ambulance too. I waited and nothing. Laugh is on them. I wrote disney when I got home, explained what happened and they sent me the shirt for free.

Yeah - the laugh is totally on them. They sent you a shirt worth pennies because you acted like a toddler in public. And in your letter - can I assume you made sure to let them know you "got louder til a manager came" and that you said they should "call for an ambulance" because you couldn't get your precious shirt.

 

[spacemtnfanatic]

Also. Directly from the Annual Pass Q&A on the official WDW website:

Q.

I am an Annual Passholder with a MagicBand and an annual pass card. What should I bring to the Walt Disney World theme parks?
A.

Please bring your MagicBand, annual pass card and a valid photo ID—such as a driver’s license or passport.
Your MagicBand can be used for theme park admission and FastPass+ service.
Your annual pass card enables you to access your Passholder entitlements—including theme park admission, food and merchandise discounts and complimentary standard theme park parking, if your pass includes parking. The pass card must be presented—along with a photo ID—at the time of purchase, when you book and when you redeem any Passholder offer.

 

[Chi84]

Yeah - the laugh is totally on them. They sent you a shirt worth pennies because you acted like a toddler in public. And in your letter - can I assume you made sure to let them know you "got louder til a manager came" and that you said they should "call for an ambulance" because you couldn't get your precious shirt.

I laughed when I saw the “maybe you should call an ambulance too” comment because it seemed like a clever way of referring to a ridiculous escalation of a minor incident, which is probably what the person meant. But it could be construed by some as a threat of impending violence, as in “somebody’s going to need an ambulance if I don’t get my way.” Maybe this comment, albeit clever, should be filed away along with things you can no longer say at an airport.

 

[Oddysey]

Congrats @draybook! It appears that you are no longer the whipping boy in this thread as another poster supplanted you in the “lack of respect for CMs” column.

Once upon a time I remember this forum being filled with posters who exhibited much grace towards other posters. It was a time when dialogue was much more productive and less judgmental. I attribute it to the social climate change that has been occurring over the last several years.

 

[s8film40]

I somewhat agree with you but she wasn't brand new. No "earning my ears" label. And if you're required to use the card for everything, it does defeat the purpose of the magic bands.

I would guess this was a more seasoned CM. I see all the time CM's who have gotten bored and irritated with their job and intentionally do things to confront and irritate guests. It's a kind of game, they know they have the rules on their side so they push things knowing eventually someone will push back. It's also kind of a control thing, it can give them a small sense of power and release frustration that's built up in their job from situations that are not in their control and they just have to smile and be friendly.

 

[jaklgreen]

The only time I was ever asked to show my AP card was at MVMCP and wanted to buy a passholder-only item. I didn't have it on me. But I asked the guy to just scan my magicband it's on their. He said it doesn't work that way. I argued that it must, because the guy giving out the bands at the front of the park knew I was an AP holder when he scanned it. I got louder til a manager came. They held their ground and refused to sell me the shirt. Actually even said they were getting ready for security to come. I told them they should call for an ambulance too. I waited and nothing. Laugh is on them. I wrote disney when I got home, explained what happened and they sent me the shirt for free.

While I don't agree with your aggression, it would have been easy for them to look up your account and see that you had an AP.

 

[flynnibus]

While I don't agree with your aggression, it would have been easy for them to look up your account and see that you had an AP.

I think this all stems from the different tools Disney CMs actually have.

What a Point of Sale Terminal can do... may be different from what a FP control point does... may be different from what a iPad held by a FP aid does... and is different from what a Guest Relations account can do.

Yes they all use a magicband as a token to help pull up accounts.. but not all interfaces have the same data exposed.

I don't know exactly what the limits of the POS systems are.. but you'd imagine it would be very limited and focused.

It has to be for various reasons... the most basic most people should be able to respect is remember when nextgen was coming and everyone was like "zOMG I can't believe DIsney is going to let every tom, dick, and harry see everything about my family, my vacation, what I am doing, blah blah blah" - They don't. Information is controlled.. and limiting what different positions do is exactly part of that model.

I will say tho.. that the data the guest relations people have on your past ticket history.. is pretty amazing

 

[Chi84]

I think this all stems from the different tools Disney CMs actually have.

What a Point of Sale Terminal can do... may be different from what a FP control point does... may be different from what a iPad held by a FP aid does... and is different from what a Guest Relations account can do.

Yes they all use a magicband as a token to help pull up accounts.. but not all interfaces have the same data exposed.

I don't know exactly what the limits of the POS systems are.. but you'd imagine it would be very limited and focused.

It has to be for various reasons... the most basic most people should be able to respect is remember when nextgen was coming and everyone was like "zOMG I can't believe DIsney is going to let every tom, ****, and harry see everything about my family, my vacation, what I am doing, blah blah blah" - They don't. Information is controlled.. and limiting what different positions do is exactly part of that model.

I will say tho.. that the data the guest relations people have on your past ticket history.. is pretty amazing

This is an excellent observation. The common theme running through this thread is people acting on assumptions, some of which are just wrong. Disney vacations are great, but they can lead to overstimulated, stressed-out guests who are not at their best. If you assume Disney CMs can easily find out what they need to know just by scanning your Magicband, then it seems their requests are unreasonable. Sometimes it can take a lot to step back, take a beat, or ask a question instead of assuming you know how things work and that what the CMs are asking for is not necessary.